Landers Chrysler Dodge Jeep Ram of Norman

Never worked so hard to buy a car I don't even like. I went in for a test drive of a vehicle i found online. I had my own financing through my bank and they tried very hard (harder than was necessary) t I went in for a test drive of a vehicle i found online. I had my own financing through my bank and they tried very hard (harder than was necessary) to try to get me to fill out a credit app. Because it was late I said I could wait to get the purchase order to my bank in the morning. I gave all info of loan officer to have him do it in the morning. Morning came and went my bank never recieved anything. I called and was assured it would be sent. End of business Friday still nothing so I call and find out what going on. I was passed from person to person and assured "Oh no ma'am so sorry this has happened I'll get it right over". Friday comes and goes the bank closes. I have to drive back to the dealership against my better judgement as i should have cut my losses and went someplace else. My husband really liked the car so we got it. Sent all the things over from the bank and we finally got to take it home. It was missing a trim peice so I was told to bring it back so they could fix the trim peice and detail it. I use my only day off to bring it in. I'm there for hours. They come out to tell me they broke the trim piece and I come back later that afternoon while they go get another one. I do. Again they break that peice. And the "detail" was atrocious! So I have to bring it back again to fix that peice and they can detail for real this time. I drop it off first thing in the morning they give me a loaner car exponentially smaller than my car. I cant even fit all 3 of my kids in the back together. But I take what I can get. They keep it a day and half the price is fixed but the "detail" still not done I run my finger across the front and its filthy. I shouldn't be so hung up on a detail but if I buy a new car and hand you check for 25k you can at least clean the car like new. More

Got a truck The salesman was great very professional did the things are requested I'm gonna buy my vehicles from here on out At this location great job team The salesman was great very professional did the things are requested I'm gonna buy my vehicles from here on out At this location great job team More

Was never given any updates and treated like an idiot Very poor communication and sense of urgency. It took 2 days to even look at my car and they charged $125 just to tell me what I told them when I drop Very poor communication and sense of urgency. It took 2 days to even look at my car and they charged $125 just to tell me what I told them when I dropped it off, that it needed an alternator. And then they tried to bs their way into charging me $2200 for a part that had nothing to do with the issue. On top of that every update that I was given was only given because I asked. I was told that they ordered the part and it would be 3-5 days the day after they ordered it because I asked. They never initiated any updates and when I asked the reason they brought up the PCM, I was treated like I was an idiot. More

Oil change and recall Oil was not cleaned off under engine and oil filter causing oil spots in my driveway last visit they performed 2 recalls one was ground cable and they Oil was not cleaned off under engine and oil filter causing oil spots in my driveway last visit they performed 2 recalls one was ground cable and they left my negative battery cable loose !! I have 20 yrs plus in the automotive industry and this is the worst I think I have ever seen!! More

Great Braxton was a wonderful represenative for the dealership. He was always on top of updates and needed information to keep me informed on the status of Braxton was a wonderful represenative for the dealership. He was always on top of updates and needed information to keep me informed on the status of my vehicle. Job well done braxton. Great embasador for the dealership service department More

JR oil change Courteous, quick, professional. When one member was busy was helped by another quickly. Very nice. Teresa stepped up while Braxton was tied up and qui Courteous, quick, professional. When one member was busy was helped by another quickly. Very nice. Teresa stepped up while Braxton was tied up and quickly helped me get checked out. Super kind More

Bought my dream car! Jason and Adam were great to work with. They were willing to work with me on terms and I received prompt responses through both text and phone call. Jason and Adam were great to work with. They were willing to work with me on terms and I received prompt responses through both text and phone call. More

Helpful The service reps were very friendly and helpful considering the short notice on the needed service. They got me in and out quickly. When I called the The service reps were very friendly and helpful considering the short notice on the needed service. They got me in and out quickly. When I called the parts department before I came in, they were very friendly as well. More

Outstanding Very professional, friendly service department. Always answer questions I have and take great care of our Jeeps and Chrysler T&C. Won't take our vehic Very professional, friendly service department. Always answer questions I have and take great care of our Jeeps and Chrysler T&C. Won't take our vehicles anywhere else. More

Jason I will and definitely would recommend him and landers dealership to family and friends. Jason and Adam did a wonderful job. It was fast and was great I will and definitely would recommend him and landers dealership to family and friends. Jason and Adam did a wonderful job. It was fast and was great customer service. More