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Landers Chrysler Dodge Jeep Ram of Norman

Norman, OK

4.2
4,701 Reviews
The Landers family has always upheld the traditions of loyalty and dedication in everything we do. We are excited to bring our unparalleled customer service and enthusiasm for quality vehicles to our friends and neighbors here in Oklahoma. At Landers Chrysler Dodge Jeep RAM of Norman, our goal is to exceed the expectations of every person who walks through our doors! Shopping at Landers means accepting ...
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481 N Interstate Dr

Norman, OK

73069

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Showing 4,701 reviews

September 08, 2021

I brought my jeep gladiator for service on a Saturday, was told there was a three hour wait because some of their people did not come in. I parked my truck for a week to go to Texas, had to take my wife' More

by WILLIAMRIGGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Challis
Sep 21, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

I do apologize for the wait time. There are too many unexpecting things to happen throughout the day that cannot be prepared for. Vehicles that come in before yours have a stuck/broken drain plug etc. which would take longer than expected. We always want our wait time for oil change/rotate in under an hour. For this reason we do not have appointments only check in times. We always want to be upfront on how long the service will take when you arrive. We do offer a pick up and deliver to local residents or places of business. If that is something that would work better for you. We could pick up the vehicle at your resident or while you are at work and deliver the vehicle back once services are completed. I do understand the inconvenience factor which is why we set this in place to better assist you. I hope we can continue to do business in the future. All the best Jeremy Yandell Service Director.

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Sep 21, 2021 -

WILLIAMRIGGS responded

Not good enough. It took two trips to your dealership and a week to get an oil change. When I am in town I have a limited time to get things done. Two trips and a week is unacceptable.

September 05, 2021

Everyone was great! Sales and finance were no problem. The truck I picked out was clean and ready. They put on the running boards while I waited. Great visit! More

by DMKELLEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Sangiovanni, Adam Keepper, Daniel Cave, Les Northam
September 04, 2021

Very personable, knowledgeable, and quick. Brought in my diesel truck which had a check engine light, service desk read codes and immediately contacted their diesel mechanic to see what they could do. They More

by Sonja.aurelius
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Yargee, Jeremy Yandell, Genifer Burnell, Aaron Challis
September 04, 2021

Had a 0900 appointment was there till noon. And your chairs in the waiting area are uncomfortable for a 3 hour wait. To get an oil change and tire rotation More

by Greg humphrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Genifer Burnell
September 04, 2021

I purchased a vehicle for them it was a very easy process. Ty the salesmen was very knowledgeable. He answered all my questions. There was no pressure in buying the vehicle. Great job! More

by PILOT8511
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Les Northam, Ty Countess
September 03, 2021

Identified issue, ordered parts, communicated well. No drama, problem solved! Thanks! word minimum word minimum word minimum word minimum word minimum word minimum word minimum word minimum More

by assistedrelease
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2021

Jordan help us from the beginning until we got the perfect solution for your needs, very please with the results of buying the car we choose. More

by LUIS46
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Briner
September 03, 2021

Recall work has consistently been handled expeditiously. Other service performed competently as well, with no concerns about whether the work was truly needed, or whether it was done correctly the first ti More

by rct786
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Yandell, Genifer Burnell
September 02, 2021

They were honest and helped work the best deal. I know they have a job to do but at the end of the day it was great to get the deal way inside my budget. More

by Npettit
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Les Northam, Ty Countess
September 01, 2021

Wet easy process! They had exactly what I wanted which Wet easy process! They had exactly what I wanted which made it easy! We would recommend this dealership to friends and family. They had a good select More

by FRYMAN1981
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Talon Estrada, Les Northam
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