Landers Chrysler Dodge Jeep RAM - Service Center

Customer service I bought a 2015 Hyundai Elantra on July 6, 2016. Orlando Jones was my salesman who did a wonderful job. The manager Mr. Elsberry did a great job by ta I bought a 2015 Hyundai Elantra on July 6, 2016. Orlando Jones was my salesman who did a wonderful job. The manager Mr. Elsberry did a great job by taken care of some damages that were done to my vehicle. More

Service Experience The service I had on my car was an oil change. They service department employees were very friendly and made sure that I was all taken care of and was The service I had on my car was an oil change. They service department employees were very friendly and made sure that I was all taken care of and was satisfied with my experience. More

Bought A New Vehicle Taylor Simmons was my sales person and he was great! This business went out of there way to make sure at the end I was pleased! I was very pleased! Taylor Simmons was my sales person and he was great! This business went out of there way to make sure at the end I was pleased! I was very pleased! More

My experience I went to Steve landers Chrysler dodge and jeep for an oil change. M ShaQuelle was my Advisor and he was very helpful and customer friendly. I highly I went to Steve landers Chrysler dodge and jeep for an oil change. M ShaQuelle was my Advisor and he was very helpful and customer friendly. I highly recommend going to Steve landers for all your car needs. More

Great customer service Heather and Sidney have always been out standing in taking the time to listen to my concerns, and then quickly resolving the issue. 5 STAR SERVICE A Heather and Sidney have always been out standing in taking the time to listen to my concerns, and then quickly resolving the issue. 5 STAR SERVICE ALL THE WAY More

Expressed concerns were not heard As a first time service customer to Steve Landers Jeep, I was hopeful that they could fix my Grand Cherokee that would not start. I called and had to As a first time service customer to Steve Landers Jeep, I was hopeful that they could fix my Grand Cherokee that would not start. I called and had to wait a week for an appointment, but since it wouldn't start, I had to schedule a tow truck to take it down. So I sat without a car for 5 days. finally, I got a call that they were going to look at it. The first thing they told me was that they "think" they know what the problem "might" be, and then proceeded to tell me all the other things that needed to be fixed or replaced, spending very little time talking to me about the one problem I was most concerned about. At the end of the following day, I got a call back that the car was fixed and all they had to do was reset the computer system. I expressed my concern that I wanted to make sure that the problem was not going to happen again. Less than 24 hours after I pick up the car, the exact same problem happened and stranded me with my 3 year old son outside on the hottest day of the year. I am not usually one to write a bad review, but when a customer expresses concerns, make sure the problem is solved. More

Service department is the very definition of BAD SERVICE. Service writers are apathetic and unprofessional and the mechanics are simply incompetent. They don't give loaners, they don't return phone calls, and Service writers are apathetic and unprofessional and the mechanics are simply incompetent. They don't give loaners, they don't return phone calls, and they don't fix cars. Visit 1: Took my new Rubicon here for a couple issues. First, it would spray gasoline on your leg when filling up. Second was a problem with the ABS and traction control. Gauges would light and brakes lock up. Very dangerous. So I pull into the service bay. No greeting, no direction. Service writers make eye contact with me, then continue browsing their computers and eating lunch. I am forced to wander the shop looking for assistance. A few days later, they say they fixed the gasoline leak, but 'could not replicate' the other issue. I took the Jeep to fill up and had my leg covered in gasoline again. They didn't do a thing. Visit 2: Dropped off again and described the same issues. A few days later I get a call that the fuel line must be ordered. Since they don't give loners, I am forced to pick up my Jeep and continue driving it. Visit 3: After waiting OVER A MONTH with no call from Landers, I finally call them. Parts department says the part is in, but service doesn't answer their phone. I drop off the Jeep again, this time with a video of the problem they failed to replicate. Now they say they can't get to it because they are backed up. After explaining that I have been waiting over a month, they grudgingly take my keys. A few days later, they call to say it's ready. I pick it up, wipe the grease off the steering wheel (thanks!) and drive out of the parking lot. Before I can pass Rave Theater, the gauges start lighting up again. I immediately turn around and drop it off again. Visit 4: Another couple of days and I get a call saying it's definitely fixed. I pick it up, this time finding a couple of screws on my floor-mat from whatever they took apart. Hopefully they weren't important. I almost make it home before it starts malfunctioning again. Same issue. I turn around and take it back. Visit 5: A couple more days go by with no call from service. I try to call and check on it, but after getting transferred 6 times, I give up. I visit the shop and speak to a mechanic who said his next step was to replace the alternator?! Because somehow the alternator affects my brakes, ABS, or ESP. At this point I realize the mechanics have no idea what they're doing and are just throwing parts at it. So I decide to retrieve my still broken Jeep and figure something else out. Nearly two months after attempting to get my Jeep fixed at Landers, it is STILL BROKEN and DANGEROUS. Gasoline still sprays out of the fill tube. Yesterday the ABS locked up both front wheels even though my foot was not on the brakes, and caused me to lose control and spin through an intersection nearly causing an accident. Their service department isn't just bad, it's nonfunctional. All I wanted was a minimum of courtesy and professionalism. And my Jeep fixed. Unfortunately, I received neither from Steve Landers. More

Great, fast, friendly service I was immediately met by a service writer and was on my way home within an hour. Several folks approached me to be sure I was being helped. I have use I was immediately met by a service writer and was on my way home within an hour. Several folks approached me to be sure I was being helped. I have used other Steve Landers dealership services and never been disappointed. More

New A/C installed in 2008 RAM "Original RAM A/C's" SUCK!!!... But you need them replaced in AR's 100 degree heat... Very Expensive, just shy of $2,000.00, but "What it is,,, is Wha "Original RAM A/C's" SUCK!!!... But you need them replaced in AR's 100 degree heat... Very Expensive, just shy of $2,000.00, but "What it is,,, is What it is"... Landers did have us back on the road in 2 days. and they kept us informed of their progress... I wished the 12 month or 12,000 miles warrenty was longer... Oh well,,, we will put it through its paces here in AR... Stay posted... Jack & Lynne More

not happy My car is still not fixed. I took it in because the alternator went out. They fixed it and before I made it home my belt broke. I had to pay to have i My car is still not fixed. I took it in because the alternator went out. They fixed it and before I made it home my belt broke. I had to pay to have it towed back to the dealership and they put another belt on it. I thought it was nice that they offered to bring my car back to my house until I got back and there was absolutely no gas in the tank even though I dropped it off with over a quarter of a tank left and I live less than 10 miles from the dealership. Since my car was returned to me I've been hearing a rattling noise when I'm driving. It's coming from the passenger side and it sounds like something is dragging the ground only I could see anything when I look under there. So I'm gonna have to take it back yet again next time I have a day off to have it repaired. More