Landers Chrysler Dodge Jeep RAM - Service Center

I brought my Pacifica in for an oil changed and wasn't met in the bay by anyone. I had to walk into the office to be acknowledged. The service rep took my keys and directed me verbally to the waiting lo met in the bay by anyone. I had to walk into the office to be acknowledged. The service rep took my keys and directed me verbally to the waiting location. I received a text telling me my car was ready and when I returned to the office the keys hadn't been delivered yet. I waited another 10 minutes until the keys were returned and the paperwork was given to the person who completed the sale. My car was not pulled back into the bay so I didn't have to walk in the rain to the car which was parked half way across the parking lot. When I arrived to the car the plastic seat cover was still on the seat and the paper floor mat was still in place. I returned to the office and asked the service rep about the situation. She seemed annoyed that I returned and told me that "sometimes the oil change guys leave that stuff in the car". I also asked for the car to be pulled up so I didn't have to walk all the way back out to the car in the rain. She then walked back into the office as she had nothing else to say to me and the car was pulled up to the bay but left outside in the rain again. I did not feel like I was valued for being there that day and frankly disrespected. More

Not honorable by prepaid rountine maintenance services. Presents falsehoods when damages are occurred by staff and brings on additional costs for the customer. Service personnel Chris. Presents falsehoods when damages are occurred by staff and brings on additional costs for the customer. Service personnel Chris. More

Tracey had given us excellent recommendation and provided above and beyond customer service. She was very patient with listening to our concerns and very thorough with explaining the trouble shooting process above and beyond customer service. She was very patient with listening to our concerns and very thorough with explaining the trouble shooting process. More

Per my last review which I never received a call back from their service department, Steve Landers service department is not trust worthy nor do they fix issues completely, only partially fix the issue s from their service department, Steve Landers service department is not trust worthy nor do they fix issues completely, only partially fix the issue so you can continue to come back and charge outrageous prices for labor and parts. More

How many times do you want me to review? You do not show the person who helped me. I cannot rate them. However SHE did an outstanding job. I am waiting for a part that apparently takes a long time coming. the person who helped me. I cannot rate them. However SHE did an outstanding job. I am waiting for a part that apparently takes a long time coming. Unless I click on one of the listed service persons I cannot continue. More

The service I received was excellent. Customer service was awesome. Everyone was great and knowledgeable of the services I required. My car is back running right. was awesome. Everyone was great and knowledgeable of the services I required. My car is back running right. More

Every time I come I've had a great experience. My contact guy was great!! I really enjoyed his smile and conversation. Always a pleasure contact guy was great!! I really enjoyed his smile and conversation. Always a pleasure More

Chris Lawhon made sure that I was happy and satisfied with my service experience! His name is not listed; however, he was sure to follow-up and keep me updated as to status. with my service experience! His name is not listed; however, he was sure to follow-up and keep me updated as to status. More

Everybody was very nice customer service was great we really enjoyed the service it will be bringing my car back if anything happens in the future really enjoyed the service it will be bringing my car back if anything happens in the future More

I don't see his name listed here. Chris Lawhon has been the best every time I've had to bring my trucks in for whatever reason. He has always been helpful and listened with concern to make sure I am satisf the best every time I've had to bring my trucks in for whatever reason. He has always been helpful and listened with concern to make sure I am satisfied with the services performed. His attention to customer satisfaction is one of the reasons I continue to bring my vehicle in. More