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Landers Chrysler Dodge Jeep RAM - Service Center

Little Rock, AR

3.2
1,242 Reviews

1,242 Reviews of Landers Chrysler Dodge Jeep RAM - Service Center

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August 22, 2020

It’s been almost one month now and I’m still having same issues with vehicle...haven’t enjoyed it yet!..worse mistake ever!!!!..money wasted More

by TERRANCE.LOGAN86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brent Jones
Aug 28, 2020 -

Landers Chrysler Dodge Jeep Ram responded

Terrance, We're concerned to hear how you feel about your purchase. We always make extensive checks on our vehicles before they are listed, however, all pre-owned vehicles are sold as-is. We're disappointed to hear that you have taken your vehicle to another dealership for the repairs, and we're here to help if you need us. Please don't hesitate to give our management team a call at (501) 374-4848 if you have any other concerns.

August 21, 2020

The amount to fix my air conditioning was astronomical, I did get my air fixed at the dealership, with this pandemic going on, my hours at work were cut, I can’t get caught up on many car note & on top of th More

by lamonyiamoore
Recommend Dealer
No
Employees Worked With
N/a
Aug 26, 2020 -

Landers Chrysler Dodge Jeep Ram responded

lamonyiamoore, We're disappointed to hear how you feel about your experience with us. It is always our goal to keep our prices reasonable for our customers. Additionally, we are always happy to provide a price estimate, however, this can change due to labor and materials required. We would like to speak with you about this more so we can sort this out together. Please expect a call from a member of our team soon. Thank you.

August 21, 2020

Friendly. I had brake pads replaced now squealing? This started a day after they replaced pads. I think they are good mechanics too. Thank you More

by DELINDA222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I could not rate above as I couldn’t remember their name. But they were all very nice.
Aug 26, 2020 -

Landers Chrysler Dodge Jeep Ram responded

Thanks for the kind review, Delinda!

August 20, 2020

This has been the worst car service experience I have ever had in 35 years of owning cars. Impossible to get someone on the phone. Terrible response after a I left message for service department. NO fol More

by jim Hugg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Lawhin
Aug 26, 2020 -

Landers Chrysler Dodge Jeep Ram responded

Jim, We're disappointed to hear how you. We always strive for prompt and thorough communication with our customers, so it's worrying to hear about your experience. We would like to make this right with you and earn your trust again. Please expect a call from a member of our management team soon. Thank you.

August 20, 2020

I bought a brand new Jeep and within 2 months I had to take my Jeep to dealership due to ABS LIGHT, traction and 4WD lights coming on and brake was sticking. They kept Jeep 2 weeks, stated that replaced p More

by LADWOOD2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Aug 26, 2020 -

Landers Chrysler Dodge Jeep Ram responded

LADWOOD2020, We're very concerned to hear about the issues you're having with your Jeep. Please rest assured that we are doing all we can to get it fixed up as soon as possible. Please expect a call from a member of our team soon to discuss this with you in further detail. Thank you for your patience.

August 20, 2020

Thanks to the Steve Landers team for taking care of my car, it was towed in from a dealership who refused to work on it More

by remason1959
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Dyer is the only name I've seen
Aug 26, 2020 -

Landers Chrysler Dodge Jeep Ram responded

Thanks! We're glad we could help you out with that tough situation.

August 18, 2020

My brakes are squeaking (grinding) and car jerks within 30 days. Went in for brakes two weeks after purchase was told my brakes was fine after 20 minute wait. Call back two weeks later about brakes and jer More

by LSHNREE3
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Whoever I spoke with in the service department
Aug 26, 2020 -

Landers Chrysler Dodge Jeep Ram responded

LSHNREE3 , We're concerned to hear about the issue you're having with your brakes. The safety of our customers is always our top priority, so it is unlike us to allow them to drive away in a vehicle they are uncomfortable with. While we do perform full inspections on all of our vehicles before they are listed, all pre-owned vehicles are sold as-is and we cannot make any guarantees of their longevity. We'd like to review your warranty with you so we can make this right with you. Please expect a private message soon regarding your contact information. Thank you.

August 17, 2020

Excellent service and quality work!!! The service team was friendly and helpful. My car was serviced well, and The facility was clean and comfortable for customers that have to wait. More

by KEONNA.WILLIAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Coral Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather in service dept
Aug 20, 2020 -

Landers Chrysler Dodge Jeep Ram responded

Keonna, Thanks for the kind review! We're glad you had a great experience in our service department. See you next time!

August 17, 2020

I wasn’t happy paying almost 500 for an battery but it is what it is most I ever paid for an battery other than that I’m ok.heather keep texting me when I told her I drive trucks and be in bad areas it wasn’ More

by Jeromie71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather
Aug 20, 2020 -

Landers Chrysler Dodge Jeep Ram responded

Jeromie71, Thanks for taking the time to leave a review and give us some valuable feedback. We hope to see you again in the future. Thank you.

August 14, 2020

I am very satisfied with the service received from this dealership. I needed an oil change and was able to get it without an appointment. The staff was very professional and sanitized my vehicle upon retur More

by R Green Consultants
Recommend Dealer
Yes
Employees Worked With
Abe Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Milam, Brent Jones, Mike Crow, Tim Baker, Calvin Evans
Aug 17, 2020 -

Landers Chrysler Dodge Jeep Ram responded

Thanks for the kind review! We're glad you had a great experience with us in our service department!

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