I was not satisfied with the service. They told me one thing was wrong with the car and just guessed at how to repair it, leading to my having to purchase an engine. I took my car, a 2007 Dodge Charger, in to have a key programed, get an oil change and because my check engine light was on. They told me that I had a coolant hose leak. I told them to replace the hose and continue with the other services. After a week, I picked the car up after service hours and before I got home, the oil light came on, it blinked and went off, come on again and blinked, went off and came on a third time and did not go off. I called the service center the next day as soon as it opened and spoke to the service manager, Edward Anderson, who had it towed back to the service center. He said it was an easy fix and I would get my car back later that Saturday evening. When I called to get it, he said it was not ready, that I needed and oil sender unit and that would take care of the issue. I called again, still not ready, this time he said I needed spark plugs (he quoted me between $24-$34 per plug, on my receipt the charge was $8 per plug) because he said the car was skipping, which I had not experienced and so that was done, from there I needed an oil pump. Once they took the car apart to do the oil pump and I checked back with them they said I needed an engine because it had too much slush and they would not install the oil pump because they felt it would not work and if they did install they could not stand by the warranty. I asked if the engine could be cleaned and they said it would not work because the holes that the oil must travel through were too small and any slush would get trapped inside the holes. I had not experienced any of the things they said they found, engine stall, skipping, and over-heating. Mind you I had already paid for the other items before they told me that I needed an engine because I was told those things would fix the problem. I had to constantly check to make sure the money I had already paid was being deducted from the cost of the engine because as I learned later, some of the paid for items would come with the engine block and some would not but they would come off the old engine and be put on the new one. They asked me if I got regular oil changes and I to them check their computer because they should have them on file, and they did show up as being regularly done. I had to make sure that I was being charged reasonably for the engine cost. They originally charged over 3000 and the warranty company would only pay over 2000. I had to question everything from part costs to the amount of labor they were charging. I had to constantly check what they told me with the paper work that they sent to my car warranty company. It took two and a half months before I got my car back and they refused rental car assistance during this time. I took my brother in with me to help me clarify things on some level and Edward was very rude with him, causing him to file a complaint against Edward. After that point I did not want to deal with Edward any longer and I began speaking with Matt, who put forth the effort to get things back on track but I had only began talking with him after they said I needed to replace the engine. Derek tried to be helpful but this was the 3rd time and the straw that broke the camel's back.