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Landers McLarty Dodge Chrysler Jeep Ram - Service Center

Huntsville, AL

2.4
144 Reviews

144 Reviews of Landers McLarty Dodge Chrysler Jeep Ram - Service Center

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April 15, 2014

Best dealership experience i've ever had These guys are great. Brought my PT Cruiser in for a complex electrical problem...replace the TIPM. The customer service adviser, Brent Stremel sche More

by johhmqualls
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 24, 2014

My car was there for a check engine light for 5 days. They never got around to check it out. When asking about the delay the response was "sorry, we are a popular place". One time when I called in I was More

by ambcmb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Mar 25, 2014 -

Landers McLarty Dodge Chrysler Jeep Ram responded

Hello, I apologize for the unsatisfactory experience you had while visiting our service department. Customer satisfaction is our #1 priority and I would love to speak with you more about what happened and see if there is anything I can do to help with this situation. Please reach out to me at 256-830-6450 or kchesser@landersmclartydcj.com. Thank you, Kristian Chesser Customer Relations Manager

Mar 31, 2014 -

Landers McLarty Dodge Chrysler Jeep Ram responded

Hi Aaron, I am glad to hear back from you and to know that you came to a solution that is the best for you and your family. I apologize again on behalf of our dealership for any wrong doings we showed you. It is never our intention to do anything that would upset or alienate a customer. In the future if there is anything I can do feel free to let me know and I would be more than happy to help. Kristian Chesser Customer Relations Manager

March 19, 2014

Jim took care of the issue and resolved it quickly. The door lock went bad and it had to be ordered. Jim is an excellent employee. I have used this dealership for years and have found them to be fair and More

by Alabamasnowman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 17, 2014

While no one wants to have their vehicle serviced, it is good to know that Landers McLarty has a knowledgeable staff to take care of the needs required. The service advisors have always taken care of me an More

by BruceDeck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Russell
March 12, 2014

My advisor Shane was very polite and informative. She did a great job and i would request her again. She explained to me what the technician was doing to my vehicle. More

by maeruth2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Gadomski
March 05, 2014

Jim Hartman is to be commended for his friendly and helpful customer service. We have had several issues with our Jeep since purchase, and Jim has worked to successfully resolve these for us in a very More

by alsteadman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
February 18, 2014

My car is my life, and this car that I love, has been giving me a lot of problems. Enough problems, that I called Chrysler. They sent me to Landers-McClarty. Michelle was a sweetheart and showed a lot of More

by GeorgeReynolds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
February 04, 2014

They are always timely and provide great customer service with a smile. They also always make me aware of any problems. Very good at what they do. More

by mmilton33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
January 27, 2014

I'd like to compliment Ms. Meredith Gilley, for the excellent service she provided me twice last week. Ms. Meredith Gilley helped me from start to finish with getting my 2012 Dodge Ram, 1997 Dodge Ram, More

by kevinbables
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Meredith Gilley
January 08, 2014

I bought my SRT8 from this dearlership and Allen Buchanan is very knowledgeable, friendly, answers all my question, and is the only tech that I will allow to work on my car. This man needs a raise. Great job More

by ronaldlynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes