Landers McLarty Dodge Chrysler Jeep Ram - Service Center

Customer support was excellent. Edward Anderson was willing to work with me to accomplish some difficult repairs within my existing budget. My jeep now purrs like a was excellent. Edward Anderson was willing to work with me to accomplish some difficult repairs within my existing budget. My jeep now purrs like a kitten. Thank you Edward to you and your team. More

7/70 plan covered service - Thanks Edward! After questioning why two repair items were charged to me instead of being covered by my 7/70 plan, Edward resolved the problem the next day. Repayme After questioning why two repair items were charged to me instead of being covered by my 7/70 plan, Edward resolved the problem the next day. Repayment made to me. Thanks Edward! More

A Rough Start But A Good Ending I brought my truck to the dealership to have the airbags replaced (recall notice) and to get an extra key (truck was bought used and only had one remo I brought my truck to the dealership to have the airbags replaced (recall notice) and to get an extra key (truck was bought used and only had one remote key). The dealership was good on the airbag replacement (scheduling after parts available and doing the job quickly). However, when I picked the truck up, the Vehicle Security System (VSS) light was on continuously. I asked the Service guy about it and he went and checked with the Tech who said it would go off eventually. I was anxious to leave so I accepted the answer. Well, it did not go off over time. I scheduled an appointment the following week to have them fix it. There was a bit of confusion at first when I showed up but after talking to Chris about the issue, he went and expedited the repair. Turns out the computer got hung up and they had to disconnect the battery and reset the computer. I recognize that life is not perfect and that what works 99% of the time does not work 1% of the time. I think my truck fit into the 1% category with it's symptoms. The dealership did a good job of responding to the glitch and fixing my truck. I am pleased with the service and with Chris as my Service Advisor. I would have given them 4.5 stars because there was a mistake initially but given their recovery action and the choice of 4 or 5 stars, I think 5 stars is appropriate. More

Great Service!! Jeremy is a great asset at Landers. He was very helpful and made sure that my vehicle was taken care of in a timely manner. I would recommend anyone Jeremy is a great asset at Landers. He was very helpful and made sure that my vehicle was taken care of in a timely manner. I would recommend anyone to go see him for their vehicle services. More

Problem Solved After visiting with the dealership and was told that my car problem was not covered under warranty, I argued my belief that the problem should be. Aft After visiting with the dealership and was told that my car problem was not covered under warranty, I argued my belief that the problem should be. After reviewing the Powertrain warranty the throttle body is not under warranty and I still believe that it should be. However the Service Manager reached out to me to take care of this problem. It goes a long way to show great customer service to help take care of a customer that was ready to walk away from this Dealership and manufacturer all together. Thanks for taking care of my issue. More

Customer Service and support response Landers/McClardy believes in making all customers happy when dealing with their Service Department and will go the extra mile to solve and problems. Landers/McClardy believes in making all customers happy when dealing with their Service Department and will go the extra mile to solve and problems. When we had a difficult care repair with them, and some communication issues, the Service Manager went out of his way to try and resolve our issues. We were concerned that our repair was overly expensive, took too long, and we felt we were not treated with understanding or concern or had good communication with our service representative. The Service Manager personally talked with us to resolve our issues and we were satisfied with the results. More

Outstanding and timely Service Derek and the mechanical team work to identify the things my Ram 1500 needed serviced, they recognized my needs and ensured that I was able to get on Derek and the mechanical team work to identify the things my Ram 1500 needed serviced, they recognized my needs and ensured that I was able to get on RSA to work with my customer's while my truck was being serviced. The Shuttle Service and driver should also be commended. Their ability to get on RSA was key to my needs. I thank everyone More

Ram 2500 safety recall - air bag replacement The dealership performed a recent safety recall on my 2005 Ram 2500 4x4. The service was done in a very resonable amount of time and I ws notified pro The dealership performed a recent safety recall on my 2005 Ram 2500 4x4. The service was done in a very resonable amount of time and I ws notified promptly when it was finished. Best service department I have been to for my truck! While waiting, I discussed the possibility of a new truck purchase with a very knowledgeable sales associate. More

Awesome service center!! I hate entering any automotive shop but the culture is different here lately. Friendly and honest feel to it is the best description. Support this fac I hate entering any automotive shop but the culture is different here lately. Friendly and honest feel to it is the best description. Support this facility!! Thank you Landers service dept. More