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Landers Toyota NWA

Rogers, AR

4.6
7,741 Reviews
Landers Toyota NWA is Northwest Arkansas's #1 Toyota dealer and has the area's largest selection of quality pre-owned cars, trucks and SUVs. We're proud to be part of the Rogers, Bentonville, Fayetteville and Springdale communities, although our customers come from all over the state and country based on our reputation for great vehicles, fantastic prices and outstanding customer service. You'll be confident that you're getting the best deal up-front with our market-based pricing strategy on our pre-owned vehicles. Come see how we're Driving Tradition™ in NWA, and we know you'll leave feeling goo-ood about Landers.
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411 South Metro Parkway

Rogers, AR

72758

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Showing 7,741 reviews

June 13, 2018

Very pleasant Brandon was very pleasant and knowledgeable. I very much enjoyed having him as our salesman . I would recommend him to family and friends. He is a ver More

by JENNY.GOWAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Holman
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2018

Where is the customer service? From upper management, sales persons, service guys, everyone need to have a clear honest smile on their faces, they walk looking up and don't look at More

by GUADALUPE7949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Bill Ryan, Caleb Kordsmeier, Tommy Moser, Michael Hull
Jul 04, 2018 -

Landers Toyota NWA responded

We are extremely sorry for the sitaution you experienced with the Sales and Service departments while in service. We advocate a friendly and conversational style here at Steve Landers Toyota NWA where the customers and associates interact throughout the day, getting to know one another on a first name basis. It makes it much more FUN to do service work or buy vehicles from us. We appreciate that you are spending your hard earned money with us, and we should accomodate you in every way possible. Please forgive us for the lapse in what we teach. As the old saying goes, "Lead By Example." We will use your constructive criticism to improve and impact employees and customers in a postiive manner with our outward smiles and appearances of friendliness. Thank you so much and I hope we can repair our relationship with you. Happy 4th of July!

June 13, 2018

Great experience in buying car The salesman Ethan Bagwell did a great job to locate the car we wanted and he was very knowledgeable about the car we bought on Saturday. More

by S_JOHN_79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Bagwell
June 13, 2018

Unprepared and unresponsive I needed a part replaced. I had to call and check up on it when they failed to call me and tell me it was in. They were supposed to provide me with a More

by bgrutana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Gates
Jul 04, 2018 -

Landers Toyota NWA responded

Thank you so much for taking the time out of your day to leave a constructive response to how we can improve as a dealership and especially in our service/parts departments in accomodating our customers in a more efficient manner. We are very sorry for the headache you had to go through, and definitely do not advocate making it an issue for a customer to service their vehicle here. Please come visit Andy Gates, our Service Manager, or Rodney Peterson, our Parts Manager, to discuss the situation and we would be glad to find a remedy to repair our relationship with you. We want to help and make things convenient for you, and again, we are extremely sorry for the situation you experienced. Thank you so much and Happy 4th of July.

June 13, 2018

service you took care of my service problem what more do you want.....the service was was very helpful in the problem on my Sienna, thanks to him More

by HSTERLING1928
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dont remember
June 13, 2018

Best service in NWA Hands down the best vehicle services in NWA! Pat was fabulous in getting my car quickly in the queue and ready to roll. And made sure my vehicle got More

by KarenL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Dye.
June 13, 2018

Service Seth set up the appointment. When I arrived he answered my questions, check price and availability of items for me. Was friendly, polite and profess More

by Bern
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth
June 13, 2018

2017 Jeep Grand Cherokee Limited Our experience was seamless and night and day compared to our experience the day before with a competitor. I'll reccomend you to everyone I know! More

by TEACHKINDERGARTEN86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Aulenback, Caleb Velez
June 13, 2018

Tire Repair through CLUB PLUS Steve Landers Service Team were very professional and took care of my tire, even though I bought my Avalon at a different dealer.We will be back More

by acselleck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason and Heather in Service
June 13, 2018

Wonderful One of the best dealership we’re gone Friendly Joseph Zecena one the best seller Comfortable environment Great place Have no bad comment More

by TANIA.ORTUNO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Zecena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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