Landers Toyota NWA

After making an appt and driving there the service intake advisor Matthew G. told my wife there wasn’t an issue and sent her home. I took the 2024 pickup back and this Al sent it to the shop and there was ab advisor Matthew G. told my wife there wasn’t an issue and sent her home. I took the 2024 pickup back and this Al sent it to the shop and there was absolutely a big problem. How can an intake person call my wife a liar and not even fully evaluate the vehicle at time of appt. This should never happen - Landers Toyota!! Took time off work drove to dealership to be told we aren’t going to evaluate your vehicle because there isn’t a problem. Fix the advisor! More

I have had nothing but the kindest and most professional service from Landers Toyota. This includes both formal service by Toyota as well as informal assistance given. A couple of weeks ago Scott Mason service from Landers Toyota. This includes both formal service by Toyota as well as informal assistance given. A couple of weeks ago Scott Mason and Seth I think it was fixed a squirrel chewed hose that was keeping my windshield wiper fluid from working and didn’t even charge me. Today Scott kindly pumped up my tires. I have bought 8 cars from this dealership (for myself and multiple relatives) and have never had a bad experience. I can’t praise them enough! More

We recently moved to Bentonville and purchased a certified Toyota from a dealer in another state. Less than a month later, the vehicle was having trouble starting, so we contacted the original deale certified Toyota from a dealer in another state. Less than a month later, the vehicle was having trouble starting, so we contacted the original dealer and they said since it was certified, we could take it to the local Toyota dealer. We scheduled an appointment and brought it in. Chris was the service advisor who helped us. When we informed him of what was going on, he opened the hood to see if the battery was original, which it was, and said that it needed to be replaced and wanted to charge us $400 for a new battery. He didn't bring it in the back to diagnose if that was the problem. We had informed him that it was certified and if he needed to take it back to confirm the issue. He said no. We reached out to the original dealer and they said they would help us out. When we told Chris this, he said that if we would have bought it from Landers, he would have helped us too. We contacted the original dealer and they said that it was certified and the battery is covered under warranty nationwide to be replaced for free. They were incredibly apologetic of the experience we had at Landers Toyota and said, bring it here TODAY and we will make it right. They want to perform a diagnostic check before we just replacing the battery to be sure. What is incredibly disappointing is that we have owned about a dozen Toyotas for close to 40 years and have never had a dealership be less customer friendly than we experienced with Landers. Plus, this was new our local dealer, whom we would have expected to use for future purchases and service our families vehicles. More

We are happy to have a Toyota car and a great salesman Julian. Thank you Julian. Thank you More

Courteous, kind n proffessional. Worked with me very well. Would recommend to all my friends Worked with me very well. Would recommend to all my friends More

I can always rely getting my vehicles in promptly and serviced, knowing that the technicians use best practices and reliable parts so I can keep driving these higher mileage vehicles. I am always greeted serviced, knowing that the technicians use best practices and reliable parts so I can keep driving these higher mileage vehicles. I am always greeted by friendly folks and know that the work will be done promptly and efficiently. More

The wrong part was received, and I had to wait a second day for pick up. During this time, no one bothered to take the time to wash my car. Why not? That would have been excellent customer service, especia day for pick up. During this time, no one bothered to take the time to wash my car. Why not? That would have been excellent customer service, especially to make up for not confirming the part was correct when the order was received the first time and having myself, as the customer, wait a second day. My son's Kia was in the KiA shop, and their customer service was FAR better than Toyota's. Disappointed. I will not be purchasing my new car next year from you. Absolutely disappointed. More

This was such a great service experience! I could not be happier with the customer service provided by Chris. Five stars! I have a Lexus and there isn't a Lexus dealership where we live so I could not be happier with the customer service provided by Chris. Five stars! I have a Lexus and there isn't a Lexus dealership where we live so Landers Toyota services my Lexus and helps in emergency situations also. The outstanding customer service at Landers Toyota makes me want to buy a Toyota in the future instead of another Lexus. More

Got my car fixed in less time than expected, looks great, I’m very satisfied with it. I’m very satisfied with it. More