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Landers Toyota NWA - Service Center

Rogers, AR

4.5
4,234 Reviews

4,234 Reviews of Landers Toyota NWA - Service Center

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November 01, 2021

The service was good but I did not get a car wash which was not usual. More

by TESSAW3968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Currens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Daniels
Nov 01, 2021 -

Landers Toyota NWA responded

Thank you for choosing us for your service! We appreciate the feedback. We hope to see you again, so we can provide you with a better experience. Thanks for leaving a review!

October 30, 2021

My service advisor Seth did an awesome job getting my oil change completed in less than 30 minutes. We discussed other items and based on my driving habits decided they could be done at a later date. Thanks. More

by MSILVERS120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Snyder
Nov 01, 2021 -

Landers Toyota NWA responded

Thank you for sharing your experience! We appreciate you choosing us for your service, and we're glad to hear our team could get you in and out quickly. If there is anything else we can help with, let us know.

October 29, 2021

Associate who assisted me, I believe his name is Tim, was informative, polite and above all helpful ! More

by Agutierr1931
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Doran, Seth Snyder
Nov 08, 2021 -

Landers Toyota NWA responded

Thank you for choosing us for your service! We're thrilled to see Tim could do a great job helping you, but we're concerned to see how you feel about your experience with Seth. If you have any specific concerns you would like to discuss, feel free to give us a call!

October 29, 2021

Stev Landers Service Department is always helpful and get me on my way very quickly. More

by cfultz270
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Daniels
Nov 01, 2021 -

Landers Toyota NWA responded

Thank you for choosing us for your service! We're glad our team was helpful and could get you in and out of the shop quickly. If there is anything else we can help with, let us know!

October 29, 2021

Had to go back an additional 2 times due to mechanic putting fuel pump on wrong. Came back the last time after only being gone for 10 minutes to sit and wait an additional 45 minutes for them to tell me More

by kmfry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Wells
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim was helpful when he assisted me.
Nov 03, 2021 -

Landers Toyota NWA responded

We would like to apologize. This is not the experience we hope to provide our guests, and for the wait and inconvenience, we are sorry. We regret that the service you were provided with was poor, especially after talking with our service director. We do appreciate you sharing your experience, but we hope to have another opportunity to provide you with a better one. If you would like to discuss your concerns with us, please give us a call or send us your contact information over a private message. Thank you for bringing your concerns to our attention, and we hope to make this right.

October 28, 2021

It was completed in a short amount of time, while I waited. They even washed it. More

by SFOX5785
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez
Nov 08, 2021 -

Landers Toyota NWA responded

Thank you for sharing your experience! We appreciate you choosing us for your service, and we're glad our team could complete it quickly!

October 28, 2021

Good communicate and taking care with customers and faster service. Appreciated & Thank you very much. More

by WINNIEKyAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lake Mills
Nov 03, 2021 -

Landers Toyota NWA responded

Thank you for choosing us for your service! We're glad our team could provide good communication and help fix the issue. Thank you for leaving a review, and we hope to see you next time!

October 27, 2021

Excelente customer service!!! Special thanks yo Johnny Gutierrez and Barbara Elias, thanks for taking care of me. More

by LAURAVELASQUEZ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Elias , Johnny Guiterez
Nov 08, 2021 -

Landers Toyota NWA responded

We appreciate you choosing us for your service! Thank you for giving Johnny and Barbara a shoutout, and we're thrilled they could give you an excellent experience. We hope to see you next time!

October 27, 2021

Very nice and courteous. Answered all my questions with expertise and patience. Thanks to all More

by stephlynn1124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lake Mills
Nov 08, 2021 -

Landers Toyota NWA responded

Thank you for choosing us for your service! We're glad Lake and our team could help answer all of your questions. If there is anything else we can help with, let us know!

October 25, 2021

Quick and great service. The service advisor kept me informed on my vehicles progress which I appreciated. More

by yeli1304
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez
Nov 08, 2021 -

Landers Toyota NWA responded

We appreciate you choosing us for your service! We're glad Johnny could keep you informed and provide quick and great service!

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