Landers Toyota NWA - Service Center

Customer Service.Those two words almost seem Customer Service. Those two words almost seem non-existent today whenever buying something whether in person or on-line. But, such was definitely no Customer Service. Those two words almost seem non-existent today whenever buying something whether in person or on-line. But, such was definitely not the case when I recently bought a new Avalon from Steve Landers Toyota NWA. After purchasing a 2021 Avalon XSE from them, it didn't take long for me to realize the stiffer suspension and low-profile tires weren't for me. At first we thought it might be a defect in one of the tires. The service department rebalanced the tires three different times before putting a whole new set of tires on the car; then, they even changed them again--this time putting on a completely different make of tires. But, to no avail. The vibration was still there. That's when Rodney Plack, General Manager at the dealership, suggested I simply change cars--even though I'd already driven 2,000 miles in almost four weeks on the XSE--at no additional cost. And, change we did: to a 2021 Avalon XLE, which has regular suspension and regular-sized tires. Needless to say, that change met my needs and expectations--and in the process I realized Steve Landers Toyota NWA prides themselves in Customer Satisfaction and Customer Service. So, if you're looking for a Toyota--new or used--I recommend this dealership to you without hesitation. You'll find everyone there. . .from the sales staff. . .to the service department. . .to the finance department. . .to the G.M. . .to be a team whose goal is "Excellence in all we do." More

Service was fine but it was not clear of final cost of service after receiving estimate. Service was started around $150 with additional filters- at check out Charge was over $220. Not explained clearly. service after receiving estimate. Service was started around $150 with additional filters- at check out Charge was over $220. Not explained clearly. Again service was fine just was not satisfied due to misunderstanding or unclear estimate. Would recommend but would make sure to note estimate and confirm before agreeing More

I always enjoy the professionalism and quality of work performed on my Tundra at Landers. I would recommend anyone looking for excellent services to visit them. performed on my Tundra at Landers. I would recommend anyone looking for excellent services to visit them. More

Recall for software update was completed within the estimated time. Tim was very helpful in outlining the update to be performed and the expected time to complete the update. estimated time. Tim was very helpful in outlining the update to be performed and the expected time to complete the update. More

Very knowledgeable, helpful, friendly and fast. As a result he can answer any question that that you ask and you can be assured that the answer is correct. result he can answer any question that that you ask and you can be assured that the answer is correct. More

Great dealership to buy and service your car. Big shoutout to Service department agent Mark Daniels. Always so nice and helpful. 100% recommended for your service. shoutout to Service department agent Mark Daniels. Always so nice and helpful. 100% recommended for your service. More

Got to the dealership early on the day of our appointment. Took us in without delay and completed our car in record time I would recommend landers to all my neighbors appointment. Took us in without delay and completed our car in record time I would recommend landers to all my neighbors More

They called to remind me of a free warranty oil change. Was completed quickly. Employees were masked and cleaned check out area between each person. I got a surprise car wash too! Was completed quickly. Employees were masked and cleaned check out area between each person. I got a surprise car wash too! More

While good communication and quick service, found we had the water pump replaced when in fact my mother, the owner, had that done just two years ago elsewhere. Spent $3600 but no car wash or vacuum! Tire li the water pump replaced when in fact my mother, the owner, had that done just two years ago elsewhere. Spent $3600 but no car wash or vacuum! Tire light still on as it appears they didn’t check the spare. More

Tim was very nice and helpful. He explained the situation with my truck and what issues they were encountering and how they planned to address them. They were able to get my truck back to in a timely manner. with my truck and what issues they were encountering and how they planned to address them. They were able to get my truck back to in a timely manner. Will definitely go back when I need service again. More