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Landers Toyota NWA - Service Center

Rogers, AR

4.4
4,234 Reviews

4,234 Reviews of Landers Toyota NWA - Service Center

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January 24, 2021

Just had my 1st ever service.People nice and friendly however technician did NOT reset my panel for maintenance so have to go back again More

by DWLSN0808
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lake Mills
Jan 25, 2021 -

Landers Toyota NWA responded

We're pleased that you had a great experience in our service department, but we're extremely disappointed to hear that your maintenance alert wasn't reset. We'd be happy to walk you through the process over the phone if you prefer and would love the opportunity to get more information so that we can better train the technician responsible. Please give our Service Director Shawn Wells a call at 479-845-5262 or email your information to him at shawn.wells@landerscorp.com. Thank you.

January 24, 2021

Had full service done. Inspection, oil change, all filters, alignment reset, tires rotated and balanced. It was quick and easy. Vehicle drives good when they finished. More

by equest45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Trailor, Seth Snyder
Jan 27, 2021 -

Landers Toyota NWA responded

Thanks for taking the time to leave us a review! We're glad that your service went well and we look forward to seeing you again next time.

January 24, 2021

It was an easy and smooth process! It was easy to make an appointment. I pulled right up to the stall, told them about my appointment. I checked in. They let me know how long it would take- it was actually d More

by SHELBYLYNNMCGRAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Murrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Landers Toyota NWA responded

Shelby, Thanks for taking the time to leave us a review! We appreciate your business and we look forward to seeing you again next time!

January 23, 2021

Amazing service! Always does a great job, I enjoy going to this dealership. Johnny always goes out of his way to get me in and get what I need. More

by PAULAQUINONES52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez
Jan 27, 2021 -

Landers Toyota NWA responded

Paula, We're glad that Johnny could get you in and out in record time. We'll see you next time!

January 23, 2021

The people I dealt with was very professional and did everything with a smile. That goes a long way with me. It makes me feel welcomed. More

by GR2RUCKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Trailor, Johnny Guiterez
Jan 27, 2021 -

Landers Toyota NWA responded

Thanks for taking the time to leave us a review! We appreciate your business and we look forward to seeing you in the service department again next time!

January 23, 2021

Great service, polite staff, one of the cleanest dealerships around. Chris in parts took great care of us and it was very quick if you’re looking for quality service I highly recommend Landers Toy More

by chandlerkevinboog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Landers Toyota NWA responded

Chandler, Thanks for choosing us for your service needs. We appreciate your business and we look forward to seeing you next time!

January 23, 2021

Worked me in thanks for that . Car wash too. Always a good experience. Still have less than 40k on the 4 runner. Cannot beat this suv More

by 0137
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Daniels
Jan 27, 2021 -

Landers Toyota NWA responded

Thanks for taking the time to leave us a review! We look forward to seeing you again next time.

January 22, 2021

I bring my Toyota’s to you guys for service oil Changes tire rotations etc and have done so for years. I have never gotten anything back after service that needed correcting. Not every place does it right. More

by rnjmiles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Murrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lake Mills, Taylor Trailor, Johnny Guiterez, Mark Daniels, Tim Doran, Seth Snyder, Jason Jones
Jan 27, 2021 -

Landers Toyota NWA responded

Thanks for choosing us for your service needs! See you next time!

January 20, 2021

I bought a set of tires. The tire guy ssid it would take 45 minutes to a hour a tops to install them. It took over 2 hours. I have purchased two trucks in the last 5 years from you in the past. The next More

by EDDIEWDEB1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Murrah
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lake Mills, Taylor Trailor, Johnny Guiterez, Mark Daniels, Tim Doran, Seth Snyder, Jason Jones
Jan 20, 2021 -

Landers Toyota NWA responded

Eddie, We're disappointed to hear how you feel about your experience. We always do our best to complete service as quickly as possible, however, it is possible that other services ahead took longer than anticipated. We know this was an inconvenience for you, and we'd like to make this right. Please give our Service Director Shawn Wells an email at Shawn.Wells@landerscorp.com or call him at 479-845-5262 to discuss this further. Thank you.

January 17, 2021

I have bought six cars from this dealership over the last 10 years (for myself and various members of my family. We bought our cars at good prices. The representatives listened carefully to our requiremen More

by S_AND__DESILVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Guiterez, Mark Daniels, Seth Snyder, Jason Jones
Jan 21, 2021 -

Landers Toyota NWA responded

We appreciate your business! Thank you for choosing us for your service and vehicle needs all these years. We look forward to seeing you in the store again next time. Thanks!

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