Landers Toyota NWA - Service Center

Cabin filter was flagged as needing replacing but I was not informed; therefore, I had a separate trip to O'Rielys to get it fixed. Appears dealership wanted get the oil change done quickly without conside not informed; therefore, I had a separate trip to O'Rielys to get it fixed. Appears dealership wanted get the oil change done quickly without consideration for customer need More

It was nice to work with Carlos to purchase our new RAV4. No pressure, great guy and he definitely has the customer's needs in mind. Cody in the service department was very good to work with also. No pressure, great guy and he definitely has the customer's needs in mind. Cody in the service department was very good to work with also. More

Service techs were not friendly. Acted as if they could care less about servicing my new Toyota that I purchased from them. Wow. Will never step foot on the property again Acted as if they could care less about servicing my new Toyota that I purchased from them. Wow. Will never step foot on the property again More

Professional friendly service as always. A salute to the mechanics especially. Tracks true. Thank you! A salute to the mechanics especially. Tracks true. Thank you! More

Lake was very kind and helpful. He took extra time to answer all of my questions. He took extra time to answer all of my questions. More

Kevin did an excellent job getting my car scheduled. Only suggestion, as a first time service customer, I could have used a bit more instruction/information as to the process. Only suggestion, as a first time service customer, I could have used a bit more instruction/information as to the process. More

Exceptional service! Clear communication. Prompt and thorough service. Lake took great care to ensure my satisfaction. Clear communication. Prompt and thorough service. Lake took great care to ensure my satisfaction. More

I take both of my Toyota's to Landers Toyota, because I trust in their reliabilty to service my vehicles with the utmost care and attention to detail. Mr. Lake Mills, Customer Service Advisor, is the numbe trust in their reliabilty to service my vehicles with the utmost care and attention to detail. Mr. Lake Mills, Customer Service Advisor, is the number one person that, for me, represents "Customer Satisfaction" on steroids. I'll take a person with a positive attitude, that can get the job done right everytime. That's Lake Mills and Landers Toyota. More

Attempted to use a $99 break special from Toyota website, that listed Landers as a participating dealership. Upon Arrival I was lectured on how I needed a rotor service, even though the representative, Chris that listed Landers as a participating dealership. Upon Arrival I was lectured on how I needed a rotor service, even though the representative, Chris Johnson, I believe, had never even seen my 2020 Tundra TRD Pro before. How can he tell me I need rotors with I only have 40k on the truck and no inspection to validate the claim. I was then made to go and screenshot the coupon form Toyota.com and send to the rep as "Proof". Overall, the experience was contentious at best and although the work was performed, I was told that they would not warranty any work or equipment because I did not choose the $171 rotor service. Ridiculous. More

Answered all my questions. Provided clear update on service plans and results. Kept me notified of findings. Provided clear update on service plans and results. Kept me notified of findings. More