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Landers Toyota NWA - Service Center

Rogers, AR

4.4
4,234 Reviews

4,234 Reviews of Landers Toyota NWA - Service Center

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October 14, 2020

Great friendly service department. They usually finish with my car before their time given to me. Dealership is friendly and helpful, and they will make you comfortable. More

by rlisle297
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez
Oct 15, 2020 -

Landers Toyota NWA responded

Thanks for the kind review! We'll see you next time!

October 14, 2020

Service was great! I was very offended that you are not enforcing the wearing of masks especially in the waiting area. Very clean and comfortable waiting area. More

by PATTHOMAS123
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2020 -

Landers Toyota NWA responded

Thank you for taking the time to leave a review and provide us with some valuable feedback. We would be happy to arrange our Landers Direct pickup and drop-off service next time so you can wait from home. Alternatively, you can drop off you vehicle and pick up once service is completed. Thank you.

October 13, 2020

These guys are always so helpful. They really know what they’re talking about and always get right to work. I show up and they instantly help out without me having to ask for assistance. Very helpful and f More

by Carlos Perea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez, Mark Daniels
Oct 16, 2020 -

Landers Toyota NWA responded

Thanks, Carlos! We're glad we could help you out.

October 13, 2020

I went for a scheduled oil change. I was about 5 miles away when my oil pressure warning started flashing I immediately pulled into a parking lot. They towed my car back to Toyota someone tightened the fi More

by MARYRAKES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lake Mills
Oct 15, 2020 -

Landers Toyota NWA responded

Mary, We know how stressful this must have been for you. We hope we are able to gain your trust again and provide you with an excellent service experience next time. Please expect a call from a member of our management team soon to discuss this further. Thank you for your patience.

October 12, 2020

We got in right away and got out right away, everything went smooth. Service dept was friendly and saw to our needs. They even programed my husbands phone for him. More

by KMW65747
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Daniels
Oct 23, 2020 -

Landers Toyota NWA responded

We're glad Mark could give you speedy service! We'll see you next time!

October 12, 2020

Had to bring in to have new part put on. They told be 3-3 1/2 hour wait. Offered me a vehicle for the day or a Lyft. It too 2-1/2 hours so a shorter wait time. Got several apologies. Thanks for getting it d More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Doran
Oct 16, 2020 -

Landers Toyota NWA responded

Thanks, Dave! We're glad we could get your car fixed up quickly. See you next time!

October 10, 2020

Yesterday when I picked up my Camry after routine service, I was told that my car had been washed and it was not. Very disappointing. What else could have not been done. More

by KJD34
Recommend Dealer
No
Employees Worked With
David Hastings
Oct 13, 2020 -

Landers Toyota NWA responded

KJD34, We're disappointed to hear how you feel about your service experience. We're sure this is just a misunderstanding, and we'd like to get you in for that car wash. Please expect a private message from our team regarding your contact information so we can make this right. Thank you.

October 09, 2020

We had Lander's do service work on our 98 Tacoma. They had always done a very good job. That's the main reason we decided to go there for a new one. Alex took us to just what we were looking for. Alex wa More

by None
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Corzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Landers Toyota NWA responded

Wow! It's incredible that your '98 Tacoma is still running so well. We're glad that you chose us for your sales and service needs!

October 09, 2020

The men and women with whom I interacted were very polite, their explanations were complete, and they did not make me feel as if they were trying to rush me. They were very professional. More

by Kristine Brown
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josh Murrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Doran, Seth Snyder
Oct 23, 2020 -

Landers Toyota NWA responded

Kristine, This is what we like to hear! Thanks for taking the time to leave a review, and we hope to see you again in the future!

October 08, 2020

Quick service and friendly stuffGood priceClean Quick service and friendly stuff Good price Clean building That i do not want to write anymore why system forth me to write 25 word minimum More

by NNOTECOOL8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Murrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Trailor, Johnny Guiterez, Mark Daniels, Tim Doran, Seth Snyder, Jason Jones
Oct 23, 2020 -

Landers Toyota NWA responded

Thanks for taking the time to leave us a review! Unfortunately DealerRater policy requires a 25-word review. We appreciate you taking the time to write one for us. Thank you!

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