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Landers Toyota NWA - Service Center

Rogers, AR

4.4
4,234 Reviews

4,234 Reviews of Landers Toyota NWA - Service Center

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January 03, 2020

Great service They did a good job very quickly. Nice waiting area with complementary drinks and snacks. Will continue to to and reccomend Lsnders Toyota as the deal More

by dougbreitling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
Jan 03, 2020 -

Landers Toyota NWA responded

Thank you for writing us a five-star review, Doug! We're glad you had a great experience during your service visit and we were able to provide a wonderful place for you to wait on your vehicle. We'll see you next time!

January 03, 2020

Great Experience! Went in with engine problems on my 2011 Dodge Durango. The staff was very freindly and helped me to get the problem figured out! My Durango runs great More

by Bryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SULLY
Jan 03, 2020 -

Landers Toyota NWA responded

Thanks for taking the time to write us a five-star review, Bryan! We love knowing we got to the bottom of the issue with your Durango and we were able to repair it in no time! We appreciate your recommendation and look forward to seeing you next time!

January 02, 2020

Always professional and a pleasant experience. Love that they provide a car wash after service. Never feel like they will push any service not needed. More

by M&S New Truck owners
Recommend Dealer
Yes
Employees Worked With
Andrew Gates
Jan 03, 2020 -

Landers Toyota NWA responded

Thanks for rating us five-stars! We're glad that you love your visits to our service department! We appreciate you and hope to see you next time!

January 01, 2020

Oil leak Car is fine , but I would prefer more discount. As of now car is working fine . So good . Car does not have any leak . I would prefer team keep check More

by Preeti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason jones
Jan 03, 2020 -

Landers Toyota NWA responded

Thank you for writing us a five-star review! We're glad you had a great experience working with Jason during your latest service appointment! We'll see you the next time your car needs service!

January 01, 2020

Great best service you could ask for The work was quick. The service was great and very friendly people. Let me know exactly what was going on with my car. 10/10 More

by PatrickCzuba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Daniels , Andrew Gates
Jan 03, 2020 -

Landers Toyota NWA responded

Thank you for taking the time to write us a five-star review, Patrick! We love knowing you had a great experience during your last service appointment! We'll see you next time!

January 01, 2020

Job not completed correctly I waited 2.5 hrs for them to reboot my radio. It kept going on/off every 2 minutes. Service tech said all was fixed but once I left the parking lot More

by ddkapple
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Drew Parker
Jan 03, 2020 -

Landers Toyota NWA responded

We hate that you left with the same issue recurring in your vehicle. We do our best to completely repair every vehicle but modern technology can be finicky and sometimes the issue we think is the culprit for the problem can be a symptom of something else. We understand that the issue has been fixed and our management team has been in contact with you regarding your experience and how we can help. Thank you.

January 01, 2020

Great service Awesome service after the sale. I recommend them to everyone I know. I drive 2 hour one way just to use this dealership. So should you More

by DGORTEMILLER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason in service , David Hastings
Jan 03, 2020 -

Landers Toyota NWA responded

Thank you so much for writing us a five-star review! We appreciate you traveling to come and see us for service! We love knowing that you enjoy the work we do to your vehicle! We'll see you at your next appointment!

December 31, 2019

Straight shooter, no pressure--Juan Mason Our 2006 Highlander died and we were stressed about it. Juan Mason listen to the uses for our vehicle and helped us match our needs. He was infor More

by Jill
Friendliness
Recommend Dealer
Yes
Employees Worked With
Juan Mason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Shelnutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2020 -

Landers Toyota NWA responded

Thank you so much for taking the time to write us a five-star review, Jill! We love knowing that Juan took great care of you during your purchase experience and you're thrilled with your new 4Runner! We hope to see you again when it's time for your first service with ToyotaCare!

December 31, 2019

As Promised Everything met my expectations and was delivered as promised. Truck was washed and returned back to me in the frame committed. Taylor is always very f More

by RCWEB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor
Jan 03, 2020 -

Landers Toyota NWA responded

Thanks for writing us a positive review! We're glad you had a great experience at Landers! We appreciate your kind words about our staff and we hope to see you again soon!

December 31, 2019

No communication questionable recommendations After responding to text detailing needed repairs, I replied to text to call me to discuss as well as two left two voice mails. No retuned communicat More

by Bruce Branch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Jones
Jan 03, 2020 -

Landers Toyota NWA responded

Bruce, we hate that you didn't receive any response after your confirmation text. We can get busy but that is no excuse for a lack of communication. We use certified parts and trained technicians and we would never sell a product or service that wasn't necessary. We have passed along your information to our management team and they have reached out to discuss your experience. Thank you.

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