4,234 Reviews of Landers Toyota NWA - Service Center
Great service! I love Steve Landers. Great customer service, every time! Always like working with Drew Parker. Love the text messages telling you when your car is r I love Steve Landers. Great customer service, every time! Always like working with Drew Parker. Love the text messages telling you when your car is ready. More
Fast and Good Great dealership and service department. People are very professional. I was in and out for service in less than hour. Always fun to look at the ne Great dealership and service department. People are very professional. I was in and out for service in less than hour. Always fun to look at the new rides. More
Best Honest Service in NWA Drew Parker always keeps me up to date on what is and is not needed on my vehicles. He is honest, has integrity and reliable. I appreciate Steve Lan Drew Parker always keeps me up to date on what is and is not needed on my vehicles. He is honest, has integrity and reliable. I appreciate Steve Landers Toyota commitment to customer service and will continue to have my vehicles serviced here. More
Oil Change and Tire Rotation Very courteous and detailed. The service department let me know in detail what was being done to my car and what it needed. I would recommend Steve La Very courteous and detailed. The service department let me know in detail what was being done to my car and what it needed. I would recommend Steve Landers More
Excellent service They were very prompt in servicing my vehicle and provided a friendly, family welcome. While waiting, I enjoyed some very delicious refreshments. When They were very prompt in servicing my vehicle and provided a friendly, family welcome. While waiting, I enjoyed some very delicious refreshments. When I went to get my car I found it sparkling clean from a wash. More
2017 Toyota Camry rotation Drew Parker is always polite and courteous. Drew is always on the phone with customers while other employee's are talking with each other. Drew gets t Drew Parker is always polite and courteous. Drew is always on the phone with customers while other employee's are talking with each other. Drew gets to me as fast as he can with his phone ringing off the hook. I seen him on the phone a lot with customers. While other front end employee's just standing there talking to each other. The reason you see the 2017 Camry rotation as the title of my review. My wife had been bringing our leased 2017 Camry into service and they did the service they said. And she wasn't talking with Drew when she came in for service. And I never checked to see if it was done. So fast forward two years this summer and I found her front tires were bald with the rear almost looked new. So I looked through her service receipts and they said the tires were rotated. So I called into the service manager (Andrew Gates) three times and he never called me back. We have now returned the leased car and they are wanting us to pay for the bald tires. My wife for the last and final oil change asked the service guy (not Drew) about the bald tires and the rotation and he said DOT (Department of Transportation) doesn't recommend rotating tires all the time. When I was 18 years old I worked in a tire shop and know that is xxxxxxxx and I called up there but nobody remembered telling her that. If you need service talk to Drew Parker and you might have to wait for him to get off the phone with other customers. I also want to say that the lady who does the shuttle van is very nice and drives safely. I don't like to ride with other people driving. But she made me feel comfortable getting to my house. More
My advisor was friendly and knowledgeable. The service drive was busy, but my advisor did not rush, and took care of all my needs. Great attitude, and good conversation. Couldn't be better. The service drive was busy, but my advisor did not rush, and took care of all my needs. Great attitude, and good conversation. Couldn't be better. More
Good work Everything went as planned employees were friendly and helpful. Price was reasonable and as promised. Waiting area comfortable. So far car drives fine Everything went as planned employees were friendly and helpful. Price was reasonable and as promised. Waiting area comfortable. So far car drives fine. This survey is inconvenient. More
Andy and my service Andy was great! He was very polite and professional. I had a comfortable experience in the waiting area with the seating and complimentary drinks and Andy was great! He was very polite and professional. I had a comfortable experience in the waiting area with the seating and complimentary drinks and snacks. Highly recommend Steve Landers Toyota, it is a little pricey, but I do know the job is done well and correctly. Fully trust Andy, and all others involved with my vehicle. More