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Landers Toyota NWA - Service Center

Rogers, AR

4.4
4,234 Reviews
Call Service Center (866) 951-3834

4,234 Reviews of Landers Toyota NWA - Service Center

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January 21, 2023

I had my oil changed. They did a great job. I left it and picked it up later. More

by shanelorimc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t remember
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Jan 23, 2023 -

Landers Toyota NWA responded

Shane, thank you for the 5-star review! It's great to hear your oil change went smoothly. Please let us know if we can help with any sales or service needs in the future.

January 19, 2023

Dropped the Tundra off with issues and two weeks later still no answer On what’s wrong with the truck. Toyota engineers get involved and still can’t figure out why the truck with 10,000 miles on it starts More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2023 -

Landers Toyota NWA responded

Jeff, we apologize that this issue has taken so long; we are currently working with Toyota on this intermittent issue in order to try to resolve it as promptly as possible. Thank you for reaching out to Tim and we know that he is staying on top of this one with the tech and the factory to get all information possible.

January 13, 2023

We are very happy with the service we receive At Landers Dealership. Friendly and knowledgeable. More

by SHUN316678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Murrah
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Wells
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lake Mills, Johnny Guiterez, Mark Daniels, Tim Doran, Seth Snyder, Jason Jones, Skye Moler
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Jan 13, 2023 -

Landers Toyota NWA responded

SHUN316678, thank you for the 5-star review! We appreciate the kind feedback and positive comments and hope we can continue serving you for years to come. We'll see you next time!

January 11, 2023

Only wheel rotation was done and damages were done on the wheel. Was told that they get it painted but no one contacted me yet More

by mail.shiva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fernando Belasquez
Report | Print
Jan 12, 2023 -

Landers Toyota NWA responded

We definitely want to take care of any issues that are our responsibility and we apologize that no one has reached out to you. Please provide your information to our Service Director at shawn.wells@landerscorp.com so that we can remedy this and thank you for bringing this to our attention.

January 07, 2023

Service experience here Nothing above standard after taking my other vehicle to Subaru what a difference in their service experience to go above to make the customer happy More

by Lroura5
Recommend Dealer
Yes
Employees Worked With
Manny sales
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Jan 09, 2023 -

Landers Toyota NWA responded

Lroura5, thank you for the feedback regarding our service department. If there is anything we can do to make your experience better, please let us know. Feel free to reach out to our service customer relations manager. We hope to see you next time for any sales or service needs!

January 03, 2023

Service dept very unhelpful in determining and diagnosing and resolving the issue with my vehicle. More

by RENEEMELENDEZ23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Doran
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Jan 03, 2023 -

Landers Toyota NWA responded

We appreciate you bringing this situation to our attention as we never want customers to leave our dealership feeling this way. We apologize for your experience and would like the opportunity to learn more about the issues. Please reach out to our Service Director Shawn Wells at shawn.wells@landerscorp.com and he would be happy to look into this for you.

January 03, 2023

Looking at new car or one year or two old used car. Pricing way to high compared to others. More

by resbjs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Doran
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Jan 04, 2023 -

Landers Toyota NWA responded

resbjs, we appreciate your feedback regarding your visit to our dealership. Please let us know if we can help with any future sales or service needs.

January 02, 2023

Lake Mills was very good at communicating with me during our service appointment. Also took care of a recall I had totally forgotten about while he had our Tacoma in their care. More

by NALOVE74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyson, he answered my call when I was looking for tires., Lake Mills
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Jan 03, 2023 -

Landers Toyota NWA responded

NALOVE74, thank you for the 5-star review! We agree Lake is a great service advisor and always takes care of his customers and makes sure they receive the best service. Please come see us again for any future needs!

January 01, 2023

Terrible experience. Was going to purchase another vehicle but our service experience was so bad that we will take our business elsewhere. We felt like we were totally ta More

by justendgeiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Geovani Rodas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2023 -

Landers Toyota NWA responded

We appreciate you bringing this situation to our attention as we never want customers to leave our dealership feeling this way. We felt that we had aided the situation by finding the issue that the previous repair facility had not done properly and that is obviously not the case, which we apologize for if this was a miscommunication on our end. Please provide any more information on how this experience was not up to our standards to our Service Director, Shawn Wells, at shawn.wells@landerscorp.com.

December 30, 2022

Service was excellent. Service tech and staff were friendly, knowledgeable and professional. Chris Valdez was my advisor. More

by bobleslieoneal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Valdez
Report | Print
Jan 03, 2023 -

Landers Toyota NWA responded

bobleslieoneal, thank you for the 5-star review! It's great to hear our service department took great care of you during your visit. Please come see Chris or any member of our team for any future service needs!

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