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Landers Toyota NWA - Service Center

Rogers, AR

4.4
4,234 Reviews

4,234 Reviews of Landers Toyota NWA - Service Center

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December 03, 2022

Always provides prompt service and completes my service within an hour. Advisor mostly brings discovered issues to my attention while the vehicle is undergoing service. More

by BobMiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Moler
Dec 05, 2022 -

Landers Toyota NWA responded

Bob, thank you for the 5-star review! We pride ourselves on getting our customers in and out in a quick and efficient manner while also providing quality service work on vehicles. It sounds like we hit the mark and make sure you were aware of all the work needed on your vehicle. We appreciate the great feedback and look forwarding to serving you again!

November 29, 2022

Feel jipped. Denied a car to drive while working on mine. Felt stranded for the day. More

by SWCONCORDIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Nov 30, 2022 -

Landers Toyota NWA responded

SWCONCORDIA, we understand your frustration and appreciate you letting us know. Unfortunately, Toyota only offers rental vehicles, not loaners, but we do have a special rate for our service guests if needed. We do thank you for your business and you can reach our Service Director at shawn.wells@landerscorp.com if you have any other concerns.

November 25, 2022

Good will be back why do you need 15 words let people put a little More

by TBAUERLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lake Mills
Nov 28, 2022 -

Landers Toyota NWA responded

TBAUERLY, thank you for the 5-star review! We appreciate your positive words and hope to see you again soon.

November 25, 2022

I am a satisfied customer who will recommend landers to family and friends who are in the market for a new vehicle. More

by vearlenewilliamson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb
Nov 28, 2022 -

Landers Toyota NWA responded

vearlenewilliamson, thank you for the 5-star review! We appreciate your kind words and for recommending Landers Toyota NWA to your friends and family. We'll be happy to serve you and your friends and family in the future.

November 20, 2022

The service department was great, and they honored the prices that they told me even when it when a little bit over. My only disappointment was when I had the car professionally detailed by the dealersh More

by mattboydstun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Landers Toyota NWA responded

Matt, we appreciate you letting us know about the situation when you had your car detailed. We would be happy to discuss this further with you. Please email your contact information to our Service Director at shawn.wells@landerscorp.com and he will be happy to look into this for you.

November 18, 2022

Customer service is great. They are always pleasant to work with and keep me posted of the work being accomplished or needing additional attention. More

by ken.mcnamara.ar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Corzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lake Mills, Mark Daniels
Nov 21, 2022 -

Landers Toyota NWA responded

Ken, thank you for the 5-star review! It's great to hear we kept you up to date on the service of your vehicle. We strive for excellent customer service and it's great to hear we met your expectations. Please come see us again for any sales or service needs.

November 17, 2022

I Always receive reliable and service well-done with a smile and explanation of what was done. More

by PBUBNIAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez
Nov 18, 2022 -

Landers Toyota NWA responded

PBUBNIAK, thank you for the 5-star review! It's great to hear our service department took care of your vehicle and you with such great customer service. We appreciate the kind words and look forward to seeing you for any future needs.

November 17, 2022

Washing option is very poor, my car was not washed properly, not dried as well More

by niteshraj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Murrah
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Wells
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lake Mills, Johnny Guiterez, Mark Daniels, Tim Doran, Seth Snyder, Jason Jones, Skye Moler
Nov 18, 2022 -

Landers Toyota NWA responded

niteshraj1, thank you for the feedback. We appreciate your business and hope to see you again soon.

November 14, 2022

Customer service was top! Plus the taxi service was great and Logan was very nice. More

by leticiadelic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lake Mills
Nov 14, 2022 -

Landers Toyota NWA responded

Thank you for your positive feedback! We appreciate you taking the time to do so and are happy to hear Logan and the rest of the team were great to work with! We look forward to seeing you again!

November 14, 2022

Was very disappointed that my car was not vacuumed or washed at servicing. Decided to look at some new cars while there. The salesman was rude and inattentive and not in the least helpful. I ordered tire More

by SDBSTONEPINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lake Mills
Nov 14, 2022 -

Landers Toyota NWA responded

While we’re glad your tire buying experience went smoothly, we are also disappointed to hear that your overall experience wasn’t top-notch. Please contact our Service Director, shawn.wells@landerscorp.com, and he will be more than happy to discuss the washing as well as get you with a salesman who would be glad to help you in any way.

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