Landers Toyota NWA - Service Center

Val Conley’s review I was satisfied with the actual service on my car and appreciated the car wash. What I was disappointed in was with the gal who answered the phone th I was satisfied with the actual service on my car and appreciated the car wash. What I was disappointed in was with the gal who answered the phone the day I tried to make my service appt. This was my first time making appt with Steve Landers Toyota service department. I asked if my first appt was free since I bought the vehicle there. The gal told me she had no idea and she would have “Andy” call me back in just a few minutes. Well, minutes turned into hours, and hours turned into days. I finally got a call back and had to start all over with what I thought was a simple question. I was totally not impressed with the lazy girl who just carelessly passed off my initial call .... I was a little angry. More

Great service Seth was great he is the type of person you want representing Steve Landers. Need more people in the car business like Seth. Great job’ Seth was great he is the type of person you want representing Steve Landers. Need more people in the car business like Seth. Great job’ More

My Toyota Service They are pretty good about getting the service done as promised. Seems like they need more help getting the cars delivered after the service. I had to They are pretty good about getting the service done as promised. Seems like they need more help getting the cars delivered after the service. I had to clean out the paper floor mat and the plastic on the seats, and no car wash. More

Felt like I was a friend or family member Drew took excellent care of me from the first call to payment. He communicated throughout the day with me to ensure that I was up to date on all stag Drew took excellent care of me from the first call to payment. He communicated throughout the day with me to ensure that I was up to date on all stages of the repair process. More

Very prompt Drew is the absolute best. There had been a mistake in my service records, and Drew has gone the extra mile to keep my cars maintenance on schedule an Drew is the absolute best. There had been a mistake in my service records, and Drew has gone the extra mile to keep my cars maintenance on schedule and up to date. More

Friendly and helpful Seth was very friendly and helpful. He let me know about a recall on my make and model i didn't know about and helped me set up an appointment for tha Seth was very friendly and helpful. He let me know about a recall on my make and model i didn't know about and helped me set up an appointment for that. More

Excellent Customer Service Had my car serviced & was done well within the time I was quoted. Very nice waiting area too! I recommend this dealership for sales & service! Had my car serviced & was done well within the time I was quoted. Very nice waiting area too! I recommend this dealership for sales & service! More

Wonderful employees make me feel special. Great service people are so nice. Every time an employee walks by they ask if you’ve been helped. The tube in the coffee maker does need cleaning I’ve Great service people are so nice. Every time an employee walks by they ask if you’ve been helped. The tube in the coffee maker does need cleaning I’ve worked at fuel stations and it only takes seconds to take out and put a cleaning brush through it. More

Just fine A bit soon to tell how good the work done was. I think it is expensive there. $30 for tire rotation; $30 for wiper inserts. $80 for 8” piece of t A bit soon to tell how good the work done was. I think it is expensive there. $30 for tire rotation; $30 for wiper inserts. $80 for 8” piece of trim off car rack. If I find in October that regular rotations are not included in the tires I buy there, I will go where they are cheaper AND rotate for free. More

20k maintenance Brought the Rav in to have a tire checked that had a slow leak, at 19K miles I thought I needed to wait for an appointment to get the maintenance done Brought the Rav in to have a tire checked that had a slow leak, at 19K miles I thought I needed to wait for an appointment to get the maintenance done, but was informed that it could actually be done while the tire was being repaired. Fast friendly and timely. More