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Landers Toyota NWA - Service Center

Rogers, AR

4.4
4,234 Reviews

4,234 Reviews of Landers Toyota NWA - Service Center

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June 24, 2018

Exceptional dealership Service is always excellent. Everyone I’ve delt with is very professional. Making sure my entire truck is inspected and giving me all the details. T More

by MACWINN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Quinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Snyder
Jun 26, 2018 -

Landers Toyota NWA responded

We're happy to know that whenever you bring your truck to us for service our people always take such great care of you and make you feel welcome. Thanks for buying two vehicles from us, planning to buy with us again and recommending Josh Quinn and Seth Snyder!

June 24, 2018

Lack of responsibility. i an very disappointed that your service dept felt no responsibility for my missing spare tire.. I am sorry but I must look elsewhere to have my serv More

by TIMSWINDLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Johnny and Jason in service
Jul 03, 2018 -

Landers Toyota NWA responded

Tim, we are very sorry for the issue experienced in our service department and we appreciate the time you have taken to leave us constructive criticism. I will look into the problem and feel free to come speak with ANDY GATES, our Service Manager, about the problem. Hopefully, we can find a conclusion to fix the issue and retain you as a loyal customer. We want to help and are here for you. Thank you.

June 24, 2018

Representative was courteous and friendly. We have done business with this dealership for years, this is the best it has ever been. They took our car after it was towed in by a wrecker and was More

by LAIKETABV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Jones
Jun 26, 2018 -

Landers Toyota NWA responded

Thanks for that wonderful compliment and recommendation of Jason Jones and our service department! We're grateful for your continued business over the years and we hope to serve you and your vehicles for many years to come!

June 23, 2018

Timely and Professional My visit was quick in that my truck was finished right on time. I was given a 20 minute notification when my truck would be ready which was really nic More

by Rikibravo19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Gates
Jun 26, 2018 -

Landers Toyota NWA responded

We're happy to know that our team got your truck serviced well and in a timely manner. We're glad that Andrew Gates and our team made this experience so awesome!

June 23, 2018

Normal experience e The rides were already gone when I arrived so I had a wait . But it was not offensive or extreme, just 20 minutes or so. And everything else went fine More

by ABPEEPSLOUDLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember who, except A dy who gave me the morning ride, and Barbara who drives the van. They were great!
Jun 26, 2018 -

Landers Toyota NWA responded

Thanks for letting us know that your service visit with us was a good one thanks to Barbara and our team. Hopefully next time you won't have to even wait 20 minutes for the shuttle service!

June 23, 2018

Service team Mark and Pat are awesome. Helpful and tremendously courteous. The lady that drives the van is great as well. Quality work and I really like the fre More

by DBECKX314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat and Mark in service, Andrew Gates
Jun 26, 2018 -

Landers Toyota NWA responded

We're glad to know you were happy with the work our people did on your vehicle and with the free car wash! Thanks for taking a minute to recommend Andrew Gates, Pat and Mark!

June 23, 2018

Oil change Great service. They always let you know if something needs replacement and discuss the options Would recommend to anyone Friendly courtesy just g More

by FREEBIRD689
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Gates
June 22, 2018

Too Expensive To be honest, they were polite, helpful, clean and did a great job on my car. But they charged about twice what I was used to paying in Ft. Smith. I More

by JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
We dealt primarily with Jason . . . don't remember his last name. He was great.
June 22, 2018

Great Service! Came in for a service. It was prompt and they didn’t seem annoyed by all the questions I had ;) The waiting area was super nice, far better than any o More

by hreves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Gutierrez
Jun 25, 2018 -

Landers Toyota NWA responded

We're glad you had such an awesome visit with Johnny Gutierrez and our service department and enjoyed our customer lounge while waiting! We definitely don't mind answering any and all questions you have either! Thanks for this awesome review!

June 22, 2018

Quick, Friendly, Informative I’ve been a customer of this dealership for many years now ! They have always taken very good care of me and my husband and our cars ! More

by HALLBAMBI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Argueta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Jones, David Hastings
Jun 22, 2018 -

Landers Toyota NWA responded

Hallbambi, thanks for continuing to come back to our dealership over the years for service! We're happy to know that Robert Argueta, David Hastings and Jason Jones have been so great to work with!

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