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Landers Toyota NWA - Service Center

Rogers, AR

4.4
4,234 Reviews

4,234 Reviews of Landers Toyota NWA - Service Center

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June 17, 2022

Attentive (more than likely underpaid) , cheerful staff who I look forward to seeing again . Thank you for going the extra mile More

by CC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Snyder
Jun 17, 2022 -

CC responded

Believe u me

June 17, 2022

Courteous, organized,well trained staff. The wife and I are glad that we trade with Landers. We will trade with you again. More

by Johnnyhoot48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lake Mills, Johnny Guiterez
Jul 12, 2022 -

Landers Toyota NWA responded

Thank you for leaving a review! We're glad our team could offer an overall positive experience, and we appreciate the feedback. Thank you for sharing your experience; we hope to work with you again!

June 17, 2022

Dealership is highly digital, low wait times, pretty waiting room with coffee and free water. Will recommend More

by Tracy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Daniels
Jul 12, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We appreciate the feedback and for taking the time to recommend our team. We'll see you in the shop next time!

June 17, 2022

The service advisor, Johnny Gutierrez, is horrible. After multiple times of having him as my service advisor, he has managed to chase me away from the dealership. And that’s despite having purchased my More

by 50statetraveler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Johnny Guiterez
Jun 21, 2022 -

Landers Toyota NWA responded

We apologize for the poor experience and would love to see if we could help resolve the situation. We would be more than happy to assign you to a different representative. Also, we would request that you email our Service Director, shawn.wells@landerscorp.com, with your and your vehicle's information so that we can address the issue.

June 16, 2022

We have bought 2 Tundra’s here and had had all of our service done here as well. Great customer service!!! More

by todd56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez
Jul 05, 2022 -

Landers Toyota NWA responded

Thank you for leaving a review! We're glad our team could both help you find your Tundras and provide great customer service. Thank you for sharing your experience! If there is anything else we can help with, give us a call!

June 16, 2022

They get the job done right the first time. We were pleased that the road noise in our van dramatically decreased after they put on new tires. More

by beloitkansas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Doran
Jun 16, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're glad Tim and our team could get the job done right the first time. Thank you for sharing your experience, and we'll see you in the shop next time!

June 16, 2022

Chris listened to my concerns about the blind spot mirrors not working . He asked the service guy to bring my car back . He showed me the button on the dash…He saved me a lot of money. After servicing More

by Deb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're glad Chris could listen to your concerns and help you find the solution. Thank you for sharing your experience, and if there is anything else we can help with, let us know!

June 16, 2022

The dealership is great as far as I can see I never have to wait too long for my vehicle while it is being serviced and they have popcorn and cold drinks. More

by JODESSA705
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lake Mills, Mark Daniels
Jul 11, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We appreciate the feedback, and we'll see you in the shop next time!

June 16, 2022

Easy to make an appointment. Very good service dept., staff is very cordial and efficient. More

by ButchEkstrm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service employees working front desks
Jul 12, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're glad to hear it was easy to make an appointment and our team was corial and efficient. Thank you for sharing your experience, and we'll see you in the shop next time!

June 16, 2022

Lake was very helpful in getting my vehicle in for service quickly and efficiently!! He even called to check up after the service. When I called with a question he called me back promptly even though More

by FTIMOTHYFLETCHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Huddleston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lake Mills
Jul 12, 2022 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! Lake is an important member of our team, and we're glad he could help you throughout your recent service. Thank you for giving Lake a shoutout! We'll see you in the shop next time!

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