Landmark Dodge Chrysler Jeep Ram

The manager was awesome but my salesman agreed to one down payment then switched it as soon as I signed all my paperwork and left the lot with the car. He did not own up to what HE charged and quoted me. down payment then switched it as soon as I signed all my paperwork and left the lot with the car. He did not own up to what HE charged and quoted me. So unprofessional they won’t sign off on me getting my tag because the salesman said he quoted $1800 along with 2 other quotes but you wrote $1500 and told the cashier to charge $1500 my receipt says $1500 will never use them again or recommend them. Now im stuck with a car i’m paying for and can’t get a tag for because they want me to now pay the other $300 that I never agreed to. Be careful with these salesman they be so quick to make a sell telling you anything to get that money but if he meant to quote me $1800 whis fault is that his and why should i pay for his carelessness I paid what i was told to pay. They only got 2 stars because Jonas was so nice and cool. More

If I could do a negative I would...the service department SUCKS...NEVER HAD A POSITIVE EXPERIENCE ..I purchased my car from them but will never go back.. SUCKS...NEVER HAD A POSITIVE EXPERIENCE ..I purchased my car from them but will never go back.. More

i bought a used vehicle for this dealership. I am a out of state buyer so it was different then just going to the dealership and buying the car or truck. You have to put a lot of trust in the people you ar of state buyer so it was different then just going to the dealership and buying the car or truck. You have to put a lot of trust in the people you are dealing with. The sales person, used car Manager and Finance manager all did great in getting me into the car i wanted and having it delivered 11 hours away. No problems here. More

Great dealership, I bought a used car from them and most new car dealers make people buying used feel like less of a priority but not Landmark. They made me feel like I was just as important as someone buyi new car dealers make people buying used feel like less of a priority but not Landmark. They made me feel like I was just as important as someone buying a brand new car. If you go in ask for Shawn Lucas he was my sales rep. He made me feel right at home there. More

My first experience with Landmark Dodge had me driving all the way back to the dealership to get parts that their employees didn't include in the initial order. When we realized the parts weren't included all the way back to the dealership to get parts that their employees didn't include in the initial order. When we realized the parts weren't included, the parts representative argued with my husband on the phone and said they didn't have a manager on duty. Apparently they aren't allowed to make decisions without management and the managers get annoyed when they bother them during family time as per the employees. After arguing, telling my husband that I said I only need the one part and not all(that we paid for), hanging up on my husband, we called back and were told to pick up the parts. Upon arrival, the parts representative said I only asked for the one part when I reminded him that I only gave him the number and last name on the account. He, as the employee failed to pull the order and complete it accurately. All of this an not one apology for their incompetence. More

They should vehicle on the website for a price, I called and they verify the car was on the way, I left work headed that way I got a call and they raise the price $4200. Bait and switch and a typical used c and they verify the car was on the way, I left work headed that way I got a call and they raise the price $4200. Bait and switch and a typical used car salesman tactic More

My goal in writing this review is to provide the most accurate representation of my experience with the dealership to assist others in making a decision to do business or not with this dealership. On accurate representation of my experience with the dealership to assist others in making a decision to do business or not with this dealership. On January 31, 2021, I stopped by the dealership to look at a vehicle. The vehicle was in service and I was unable to see it. It was advertised as a Certified Preowned vehicle. I reviewed the Carfax (clean), I reviewed the window sticker (all the options I wanted) and being that it was a certified vehicle, I felt good about buying a car I never saw or test drove. I had been looking for this exact truck for months and I finally had the opportunity to purchase my dream truck. The team working on my deal seemed like they really wanted my business and they worked to earn my business and my trust. I saw the truck the next day after I paid the down payment and signed the contract. To my surprise, the truck itself was flawless. I could not find anything wrong with the truck itself. I was disappointed in the filthy condition it was delivered to me in. It has a 33 gallon fuel tank and was delivered to me on Empty. They gave me a $20 gas card like that was going to move the needle lol. The truck had tinted windows and they removed the tint and left the glue on the windows. In the Ram boxes, there was a bunch of red dirt, an old Publix Sub (days old), and the truck was just nasty. I reached out to the sales guy via email and he never bothered to reach out to me but he did have his used car manager, JP Horne, contact me. This guy was a jerk. He lied to me and told me that the dealer made the decision to decertify the vehicle after I purchased it and said I can return the truck, bring in an additional $2,000, or deal with it not being certified. I contacted the lender to confirm that my deal was funded so the dealer could not flat cancel the deal. After I was assured it was funded, I sent a certified mailing to the dealer and received a call the next day. The manager, Chuck McCall, who called me really tried to resolve my issue. He did the research to see what occurred and how he could make it right. I got amazing service out of Mr. McCall. Come to find out, Mr. Horne lied to me and it was never decertified. I went to 3 other dealers who ran the vin# and they saw the certified coverage in the system. Not sure why Mr. Horne lied to me but he did. They delivered a nasty truck to me (in the age of COVID-19) with no gas BUT Landmark gave me a really good deal on the truck, got me approved at a great rate AND worked to resolve my issue after purchase. The experience was not horrible but it could have been better. There was no follow up from the sales guy. No sure I would do business with them again due to me being lied to for no reason. I love my truck. More

Don't buy or service your car at landmark. I have a truck that is 3 years old change the oil on time and now my oil gaskets is leaking. I thought it was my transmission took the truck to get it service and t that is 3 years old change the oil on time and now my oil gaskets is leaking. I thought it was my transmission took the truck to get it service and they change the transmission gasket. The work was unnecessary now I have to pay more money to get my gasket for the motor. date 02/15/2021 More

Negative is more like it. I had a 2018 car in for Negative is more like it. I had a 2018 car in for service multiple times under warranty that they don’t like to honor. On 3rd visit high pressure sal Negative is more like it. I had a 2018 car in for service multiple times under warranty that they don’t like to honor. On 3rd visit high pressure sales and frustration of my car being in the shop again, I was frustrated . Over a month in the shop, and they aren’t making my payments. Sales started to tell me how much they wanted my RT because they didn’t have any used ones. I expressed I didn’t want to sell multiple times. I had a better car with the package I wanted. Sales, Pushed more and more, finally the numbers didn’t look too bad. But they were! They just hide the numbers by extending the loan out to 84 months (7 years) and $5,600 in interest using creative financing. Buyer beware don’t go here. They don’t have a return policy, and they do not honor any kind of cooling down period. DON’T SIGN ANYTHING WITH THEM, GO SOMEWHERE ELSE....... More

Don’t buy a car from a dealership that doesn’t have a return policy. Pressure sales tactics and creative financing with 7 year (84 month) loans to make lower payments. Brought car in 3 times for servi return policy. Pressure sales tactics and creative financing with 7 year (84 month) loans to make lower payments. Brought car in 3 times for service for same item to be fixed under warranty and had to fight every step of the way. Very slow service to fix cars. More