Landmark Dodge Chrysler Jeep Ram

Landmark is a place where you have to watch your back. If your not paying attention you will get robbed blind. I made a decision to drive 56 miles to another dealer right before I was going to purchase a 3rd your not paying attention you will get robbed blind. I made a decision to drive 56 miles to another dealer right before I was going to purchase a 3rd car from Landmark and it was the best decision I ever made. I got a ton of equity $$ towards my new Gladiator from my LEASE trade ins for being way under mileage that Landmark ignored, treated much better, and was in a honest environment instead of a shady one. They try to high pressure you into a car even if they don't have one you like, it was crazy. But I will say that Andre was a good young man, his boss messed it up and caused me to look elsewhere and I ended up saving 9700$!!!! More

I have a pretty cool experience I brought a charger in February DeAngelo help me real laid back cool guy .. I would recommend them and ask for DeAngelo February DeAngelo help me real laid back cool guy .. I would recommend them and ask for DeAngelo More

I would like to give this dealership less than a one but that is unavailable. I purchased a Jeep Wrangler Sahara 4 door last Friday for my wife. Saturday while driving I. Statesboro it broke completely down that is unavailable. I purchased a Jeep Wrangler Sahara 4 door last Friday for my wife. Saturday while driving I. Statesboro it broke completely down. Nobody answered from road side assistance and luckily there is a Jeep dealership a couple miles down the road. Long story short my wife was stuck with child on the freeway for 30 minutes before I arrived, we had to get police to direct traffic gave it towed, a battery charging system had went out the Jeep shut down, wouldn’t go into neutral, and now Landmark Didge will not replace it with a new one all because Jimmy Britt Dodge did a diagnostic test on it. They give you decent price but your just a number as you will not get anywhere after you sign the paperwork, and they never answer the phone. Long story short stay away from them. I pray they think of others more than themselves. More

I wish I could give no stars.. this place is the WORST. My fiancé and I decided to stop by around 12:30 and walk around while we killed time waiting for an appointment I had at 2pm. A salesman ended up cal My fiancé and I decided to stop by around 12:30 and walk around while we killed time waiting for an appointment I had at 2pm. A salesman ended up calling us inside to talk and we told them straight up we were in a rush. The guy proceed to have us sit down and talk which we agreed but told him we needed to leave by 1:30 to make my appointment. The guy took my fiancé’s car keys so he could look at our car. By 1:15 we reminded him again we needed to be leaving and he said he would get us out of there as soon as he printed a paper off for us with the details of the car we were looking at. Instead of coming back with just the paper, he brought the store manager in trying to push us to make a sale. Again, we told them we were in a rush and needed to leave and requested our car key back. We asked if we could take a picture of the info on the car and were told no. Still our car keys weren’t given to us. The salesman brought another guy in asking what they could do to make the sale, saying it would only take 20 minutes. We told them we genuinely needed to leave. They left the room and we ended up having to track them down and ask for our car keys a fourth time.. they still continued to push a sale. At this point it was 1:40 and I was going to be late to my appointment. I told both the store manager and the salesman I was not “BSing” them and really had an appointment. It had nothing to do about a sale anymore, we wanted to leave and were not being allowed to leave. I have never felt so pressured, even though they claimed to have not been trying to pressure us. They had a total disregard for us and our time. We were upfront when we came in about being in a rush and not trying to buy anything, only looking. This is not the way to do business. I shouldn’t have to continually ask for my car keys to leave. This is a disgusting tactic and I will never come back to this store. Not to mention, once we finally were able to leave we realized they failed to return my fiancé’s drivers license, a ploy to get us to come back I’m sure.. More

Where do I start?? One thing I know for sure, I will NEVER use Landmark Dodge for anything. It has been a nightmare. On November 9th, I drove my car to the dealership for numerous reasons. Two of the re NEVER use Landmark Dodge for anything. It has been a nightmare. On November 9th, I drove my car to the dealership for numerous reasons. Two of the reasons was due to my car running hot and fluid in my coolant reservoir being discolored. I was told they would do a diagnosis and call me with their findings. It took them 3 days to finally assign a service advisor to me. On the 13th, I sent a text to get an update, no response. The 14th, I sent a text, a response was received saying that it hadn’t been looked at and I would have an update soon. The 15th, sent another text because I never heard anything else on the 14th. I received a phone call stating that they figured out what was wrong. I had a misfire, my thermostat housing and both thermostats needed to be changed AND my catalytic converters was bad. I inquired about my coolant color and was told that due to the thermostat issues it was causing my coolant to burn. I gave them the ok to proceed with the services. I called numerous times to get an update on the completion of my vehicle and nobody knew anything because my service advisor was out on vacation. My husband had to go to the dealership to get an update, once again no one knew anything. On the 30th, I was over it. My husband and I went to back to the dealership to get an update just to find out the park had been completed but the tech had not closed out all the lines. I paid $1500. On Tuesday, my car ran hot. My husband took it back to the dealership. I sent a text Wednesday to get an update, an update was not available. I called to speak to a manager at that point. The manager called me back to let me know that I had a blown head gasket. The coolant and oil was mixing in my reservoir, which it was doing in November. My husband is a mechanic and knows. The service advisor called and my husband tried telling him that they misdiagnosed my car from the beginning. I’m now out of $1500 and my car. I’m frustrated!!! Stay away from this place!!! More

I got here at 9:20. My appointment was at 10. This is for a recall. It’s now 12:50. I’m still here. The people that were here with me are all gone, It’s a whole new set of people. This is the worst custo for a recall. It’s now 12:50. I’m still here. The people that were here with me are all gone, It’s a whole new set of people. This is the worst customer service ever. I won’t come to this location again, More

Scratched my car before I even took it home I purchased a car from this location on 12/13/19 and worked with a salesman named Lamin Ceesay. My dad and I were there for maybe an hour waiting for I purchased a car from this location on 12/13/19 and worked with a salesman named Lamin Ceesay. My dad and I were there for maybe an hour waiting for the sale to be finalized, which was fine. Then when the car went into detailing were told it would be about 2 hours so we left and came back and it still wasn’t done. Again, I was fine with this and we were assured it would be about 30 minutes more. We didn’t leave until 6 PM, which was several hours later, and it was dark outside, so I didn’t get to look over the car as thoroughly as I would have liked to. When we got home, we noticed a significant scratch on the car. The scratch was too large to have been missed when we took the test drive so the only conclusion was it must have happened after he took it to get cleaned. The scratch wasn’t even in the pictures they had on the website at the time I bought it (unfortunately, I didn’t get to screenshot them.) I texted a picture to the salesman and was told he would tell the manager. After a few day, I texted a follow up message and got no reply. On my next off day (12/21/19) we went back to the dealership and were gaslighted by Ceesay and the Used Car Manager, J.B. Horne, who assured us they would have sold the car even with such a large scratch because it was an as-is sale and refused to even look at it. My dad asked for the General Manager’s information and Horne refused to give it to him, so we asked the receptionist, who’s name I did not catch. She gave us a name and a number which I immediately looked up and is the number listed as the general number on google and the Internet Sales Manager’s number on the website. The name she gave us however was not the same manager. This was my first car buying experience and, honestly, I wouldn’t have even cared if they just said they couldn’t fix the damage and at least acted like they cared. No one involved seemed to car that the car was damaged after the test drive and before I took it home. It’s clear that they only care about making a sale and not the happiness of the customer. I shouldn’t have to pay for a mistake they made during the detailing process. I will definitely be steering anyone I encounter away from this place. Horrid customer service. More

Beyond worse How to describe the worse experience ever. I tried not to give it event one star. Took my car in because it was making noises and an oil change. well, How to describe the worse experience ever. I tried not to give it event one star. Took my car in because it was making noises and an oil change. well, the oil change didn't happen. picked up my car at 33+ thousand miles drove out of the lot and the banging was louder than ever. Turned right around and took it back. A few days later I was told that it needed a new transmission, Every few days I called and was told the transmission would be delivered in two days, this went on for 2 days or 3 days or another 2 days. After 2 weeks I called Chrysler myself inquiring about the transmission. I was told it would be there on Nov. 25th it arrive on the 23rd, the agent called me on the 26th and told me it had just arrived not knowing I had received an email telling me the day it was delivered. I was then told they had one technician to put in transmissions but he would not be back to work until the following Monday. I was so fed up with the lies, I informed them I would pick up my jeep on 12/2. I didn't get there until the 3rd and was informed that the car was ready. By the time we picked up the car it now had 35+ thousand miles, They could not explain the extra 2000 miles put on my car for the 2 months they had my jeep. finally drove out and we got about 6 miles out before the banging started, but I was not taking it back there. My son drove it to work that night and told me the next morning the banging was worse and lasting longer. He was going to drive it to my house and park it but when he went to start the car nothing. no lights nothing came on. It just wouldn't start. Do Not take your car there Ever. I will be contacting Chrysler. More

Traveled for nothing. Poor sales - All Gimmicks I travelled 2.5 hours with my daughter to purchase a 2016 Jeep Renegade that was advertised on Autotrader, Cars.com and Car Gurus for $12,499. Upon en I travelled 2.5 hours with my daughter to purchase a 2016 Jeep Renegade that was advertised on Autotrader, Cars.com and Car Gurus for $12,499. Upon entering the dealership we were approached by salesman Laminated Ceesay. I told him which vehicle we were there to see and he looked at his paper (list of vehicles) and said “ok, that’s listed at $16,999. I said, Nope, $12,499. I showed him the stock # and it matched his sheet and he said “I don’t know who advertised that at that price. I explained to him that the KBB value was $13,400 so I knew it wasn’t listed for $16,999 and said “I’m not playing this game”. He then got really perturbed that I wanted to look at the vehicle without a salesperson standing over us. He did however give in. We drove the vehicle, inspected it and decided to see what kind of deal we could work out. We were trading a 2012 Ford Focus SEL with 122,000 mikes on it in good condition with a KBB trade in value of $2,800 - $3,100. Since it had a broken key fob and a tire sensor that needs replacing I didn’t mind getting a $2,800 offer for trade. They really didn’t like that my local bank was going to be financing the vehicle either. Their offer: $200 off list price and $1,500 on trade in. I chuckled and explained they weren’t even close. I expected to walk out of there, tax, tag and title at no more than $11,000. He said “That won’t happen. This is our best offer”. I explained loudly that they wouldn’t have to worry about dealing with me anymore and I left. This dealership seems to prey on uneducated buyers that don’t understand the process. They are all about gimmicks. I’m not so sure they didn’t purposely advertise this vehicle low to draw in someone they could take advantage of. Stay away from Landmark. More

Worst Option in Atlanta area This dealership refused to honor the Affiliate pricing on a Dodge Charger Scat Pack and said the best they could do was MSRP. I explained to them that This dealership refused to honor the Affiliate pricing on a Dodge Charger Scat Pack and said the best they could do was MSRP. I explained to them that others were honoring it and they gave me a sarcastic 'Good Luck with that'. Well, their wish for me must have worked because I contacted two other dealers and both said they would honor it. If they will screw over their affiliates, they will screw over you. I just checked the Google reviews and it looks like they are the lowest rating Dodge dealership anywhere near Atlanta, Go somewhere else...literally anywhere else. More