Landmark Dodge Chrysler Jeep Ram

My goal in writing this review is to provide the most accurate representation of my experience with the dealership to assist others in making a decision to do business or not with this dealership. On accurate representation of my experience with the dealership to assist others in making a decision to do business or not with this dealership. On January 31, 2021, I stopped by the dealership to look at a vehicle. The vehicle was in service and I was unable to see it. It was advertised as a Certified Preowned vehicle. I reviewed the Carfax (clean), I reviewed the window sticker (all the options I wanted) and being that it was a certified vehicle, I felt good about buying a car I never saw or test drove. I had been looking for this exact truck for months and I finally had the opportunity to purchase my dream truck. The team working on my deal seemed like they really wanted my business and they worked to earn my business and my trust. I saw the truck the next day after I paid the down payment and signed the contract. To my surprise, the truck itself was flawless. I could not find anything wrong with the truck itself. I was disappointed in the filthy condition it was delivered to me in. It has a 33 gallon fuel tank and was delivered to me on Empty. They gave me a $20 gas card like that was going to move the needle lol. The truck had tinted windows and they removed the tint and left the glue on the windows. In the Ram boxes, there was a bunch of red dirt, an old Publix Sub (days old), and the truck was just nasty. I reached out to the sales guy via email and he never bothered to reach out to me but he did have his used car manager, JP Horne, contact me. This guy was a jerk. He lied to me and told me that the dealer made the decision to decertify the vehicle after I purchased it and said I can return the truck, bring in an additional $2,000, or deal with it not being certified. I contacted the lender to confirm that my deal was funded so the dealer could not flat cancel the deal. After I was assured it was funded, I sent a certified mailing to the dealer and received a call the next day. The manager, Chuck McCall, who called me really tried to resolve my issue. He did the research to see what occurred and how he could make it right. I got amazing service out of Mr. McCall. Come to find out, Mr. Horne lied to me and it was never decertified. I went to 3 other dealers who ran the vin# and they saw the certified coverage in the system. Not sure why Mr. Horne lied to me but he did. They delivered a nasty truck to me (in the age of COVID-19) with no gas BUT Landmark gave me a really good deal on the truck, got me approved at a great rate AND worked to resolve my issue after purchase. The experience was not horrible but it could have been better. There was no follow up from the sales guy. No sure I would do business with them again due to me being lied to for no reason. I love my truck. More

Don't buy or service your car at landmark. I have a truck that is 3 years old change the oil on time and now my oil gaskets is leaking. I thought it was my transmission took the truck to get it service and t that is 3 years old change the oil on time and now my oil gaskets is leaking. I thought it was my transmission took the truck to get it service and they change the transmission gasket. The work was unnecessary now I have to pay more money to get my gasket for the motor. date 02/15/2021 More

Negative is more like it. I had a 2018 car in for Negative is more like it. I had a 2018 car in for service multiple times under warranty that they don’t like to honor. On 3rd visit high pressure sal Negative is more like it. I had a 2018 car in for service multiple times under warranty that they don’t like to honor. On 3rd visit high pressure sales and frustration of my car being in the shop again, I was frustrated . Over a month in the shop, and they aren’t making my payments. Sales started to tell me how much they wanted my RT because they didn’t have any used ones. I expressed I didn’t want to sell multiple times. I had a better car with the package I wanted. Sales, Pushed more and more, finally the numbers didn’t look too bad. But they were! They just hide the numbers by extending the loan out to 84 months (7 years) and $5,600 in interest using creative financing. Buyer beware don’t go here. They don’t have a return policy, and they do not honor any kind of cooling down period. DON’T SIGN ANYTHING WITH THEM, GO SOMEWHERE ELSE....... More

Don’t buy a car from a dealership that doesn’t have a return policy. Pressure sales tactics and creative financing with 7 year (84 month) loans to make lower payments. Brought car in 3 times for servi return policy. Pressure sales tactics and creative financing with 7 year (84 month) loans to make lower payments. Brought car in 3 times for service for same item to be fixed under warranty and had to fight every step of the way. Very slow service to fix cars. More

Landmark is a place where you have to watch your back. If your not paying attention you will get robbed blind. I made a decision to drive 56 miles to another dealer right before I was going to purchase a 3rd your not paying attention you will get robbed blind. I made a decision to drive 56 miles to another dealer right before I was going to purchase a 3rd car from Landmark and it was the best decision I ever made. I got a ton of equity $$ towards my new Gladiator from my LEASE trade ins for being way under mileage that Landmark ignored, treated much better, and was in a honest environment instead of a shady one. They try to high pressure you into a car even if they don't have one you like, it was crazy. But I will say that Andre was a good young man, his boss messed it up and caused me to look elsewhere and I ended up saving 9700$!!!! More

I have a pretty cool experience I brought a charger in February DeAngelo help me real laid back cool guy .. I would recommend them and ask for DeAngelo February DeAngelo help me real laid back cool guy .. I would recommend them and ask for DeAngelo More

I would like to give this dealership less than a one but that is unavailable. I purchased a Jeep Wrangler Sahara 4 door last Friday for my wife. Saturday while driving I. Statesboro it broke completely down that is unavailable. I purchased a Jeep Wrangler Sahara 4 door last Friday for my wife. Saturday while driving I. Statesboro it broke completely down. Nobody answered from road side assistance and luckily there is a Jeep dealership a couple miles down the road. Long story short my wife was stuck with child on the freeway for 30 minutes before I arrived, we had to get police to direct traffic gave it towed, a battery charging system had went out the Jeep shut down, wouldn’t go into neutral, and now Landmark Didge will not replace it with a new one all because Jimmy Britt Dodge did a diagnostic test on it. They give you decent price but your just a number as you will not get anywhere after you sign the paperwork, and they never answer the phone. Long story short stay away from them. I pray they think of others more than themselves. More

I wish I could give no stars.. this place is the WORST. My fiancé and I decided to stop by around 12:30 and walk around while we killed time waiting for an appointment I had at 2pm. A salesman ended up cal My fiancé and I decided to stop by around 12:30 and walk around while we killed time waiting for an appointment I had at 2pm. A salesman ended up calling us inside to talk and we told them straight up we were in a rush. The guy proceed to have us sit down and talk which we agreed but told him we needed to leave by 1:30 to make my appointment. The guy took my fiancé’s car keys so he could look at our car. By 1:15 we reminded him again we needed to be leaving and he said he would get us out of there as soon as he printed a paper off for us with the details of the car we were looking at. Instead of coming back with just the paper, he brought the store manager in trying to push us to make a sale. Again, we told them we were in a rush and needed to leave and requested our car key back. We asked if we could take a picture of the info on the car and were told no. Still our car keys weren’t given to us. The salesman brought another guy in asking what they could do to make the sale, saying it would only take 20 minutes. We told them we genuinely needed to leave. They left the room and we ended up having to track them down and ask for our car keys a fourth time.. they still continued to push a sale. At this point it was 1:40 and I was going to be late to my appointment. I told both the store manager and the salesman I was not “BSing” them and really had an appointment. It had nothing to do about a sale anymore, we wanted to leave and were not being allowed to leave. I have never felt so pressured, even though they claimed to have not been trying to pressure us. They had a total disregard for us and our time. We were upfront when we came in about being in a rush and not trying to buy anything, only looking. This is not the way to do business. I shouldn’t have to continually ask for my car keys to leave. This is a disgusting tactic and I will never come back to this store. Not to mention, once we finally were able to leave we realized they failed to return my fiancé’s drivers license, a ploy to get us to come back I’m sure.. More

Where do I start?? One thing I know for sure, I will NEVER use Landmark Dodge for anything. It has been a nightmare. On November 9th, I drove my car to the dealership for numerous reasons. Two of the re NEVER use Landmark Dodge for anything. It has been a nightmare. On November 9th, I drove my car to the dealership for numerous reasons. Two of the reasons was due to my car running hot and fluid in my coolant reservoir being discolored. I was told they would do a diagnosis and call me with their findings. It took them 3 days to finally assign a service advisor to me. On the 13th, I sent a text to get an update, no response. The 14th, I sent a text, a response was received saying that it hadn’t been looked at and I would have an update soon. The 15th, sent another text because I never heard anything else on the 14th. I received a phone call stating that they figured out what was wrong. I had a misfire, my thermostat housing and both thermostats needed to be changed AND my catalytic converters was bad. I inquired about my coolant color and was told that due to the thermostat issues it was causing my coolant to burn. I gave them the ok to proceed with the services. I called numerous times to get an update on the completion of my vehicle and nobody knew anything because my service advisor was out on vacation. My husband had to go to the dealership to get an update, once again no one knew anything. On the 30th, I was over it. My husband and I went to back to the dealership to get an update just to find out the park had been completed but the tech had not closed out all the lines. I paid $1500. On Tuesday, my car ran hot. My husband took it back to the dealership. I sent a text Wednesday to get an update, an update was not available. I called to speak to a manager at that point. The manager called me back to let me know that I had a blown head gasket. The coolant and oil was mixing in my reservoir, which it was doing in November. My husband is a mechanic and knows. The service advisor called and my husband tried telling him that they misdiagnosed my car from the beginning. I’m now out of $1500 and my car. I’m frustrated!!! Stay away from this place!!! More

I got here at 9:20. My appointment was at 10. This is for a recall. It’s now 12:50. I’m still here. The people that were here with me are all gone, It’s a whole new set of people. This is the worst custo for a recall. It’s now 12:50. I’m still here. The people that were here with me are all gone, It’s a whole new set of people. This is the worst customer service ever. I won’t come to this location again, More