Landmark Dodge Chrysler Jeep Ram

Brake problem I went in today, which mind you is my 5th visit since I bought the car 6 months ago, I have continuously spoken to them about my brakes. For the past I went in today, which mind you is my 5th visit since I bought the car 6 months ago, I have continuously spoken to them about my brakes. For the past 4 visits I told them there is something wrong with my brakes they continuously checked the green section saying there was no issues however I pulled my tire off to look myself and my rotors were CRACKED. It is absolutely absurd that they let me leave with them like that. That is illegal along with dangerous to my safety and my families safety along with the safety for others on the road when I am. I trusted them with my life and my families lives and I shouldn't have. They OPENLY ADMITTED that the mechanics have NOT been taking the tires off to do my brake inspection WHICH IS ILLEGAL. THIS IS RIDICULOUS! I am to the point of contacting my attorney however I also wanted to let other people out there know to go to a different place to get a vehicle. My car is a certified preowned vehichle from them!!! This place is a joke and should not be certified to work on vehicles! I know for a fact it is illegal for them to do this type of stuff and I will not allow them to get by with it to anyone else who researches the places they use! Terrible terrible place! When I spoke to them on the phone at 9 am they said they could get me in right then and be gone by 12:30pm the latest. I did not get to leave until 1:30. Me and my wife who drive school buses were too late to go to work so we lost money for the afternoon. I hope I never have to return to this place again. More

Failure again Had my Ram 1500 in Landmark DCJ in Morrow for routine service in April. Mentioned that the radio was acting up. They could not duplicate the problem Had my Ram 1500 in Landmark DCJ in Morrow for routine service in April. Mentioned that the radio was acting up. They could not duplicate the problem. Took it back a few months later for the same problem. Again they could not duplicate and my word wasn't good enough. Had to finally video the problem then took it back again. This time they said they fixed it and it wasn't ready when promised. Picked up truck and by the time I got home it was doing the same thing. Left two messages for my service tech and two emails to Landmark and all I have heard is crickets. This is not the first time I have had problems with the service department. But I can promise you this, it will be the last time I purchase a vehicle from Landmark. Service after the purchase brings back customers. I can buy a Ram 1500 anywhere. UPDATE My service tech called me. She was very apologetic and said she had not received my voice messages. They are working on the problem More

Purchase new car Nicholas Jbobo was excellent best customer service I've every experienced he's very knowledgeable highly professional even took the time to walk me th Nicholas Jbobo was excellent best customer service I've every experienced he's very knowledgeable highly professional even took the time to walk me through all the features of the car I stated to him that I was on a time schedule and have to be back to work at a certain time and he made it happen for me within that time window Now That's What I Call A-1 service judging from my experience with Nicholas I think he's going to go a long way with you guys company thanks again for the best service I've ever had and I will be recommending him to everyone that asks me about purchasing a new car thanks again for everything. More

Love my Fiat Great service. The only people that have ever serviced my Fiat and Ive never had a problem😀 They are slammed with recalls but are doing their best t Great service. The only people that have ever serviced my Fiat and Ive never had a problem😀 They are slammed with recalls but are doing their best to handle tyhe volume. More

Very Disappointed I purchased my Jeep Cherokee on May 28 and a month later my vehicle was being towed to the nearest Jeep dealership. Since June 28, I have made payme I purchased my Jeep Cherokee on May 28 and a month later my vehicle was being towed to the nearest Jeep dealership. Since June 28, I have made payments on a vehicle I can't drive and no one seems to know how to fix it. I have been told it's the wiring then I was told it was the computer. I let my salesman know about the situation and all I got was I will call you back only to never hear from him, which was surprising considering the great customer service I had when purchasing the vehicle. It's amazing how little help you get once the purchase is made from the dealership or Chrysler Jeep. More

Landmark Jeep Maintenance Issues In Dec, my Grand Cherokee Jeep engine light came on. I called Landmark to make an appointment and was told that I could not get an appointment for 3 In Dec, my Grand Cherokee Jeep engine light came on. I called Landmark to make an appointment and was told that I could not get an appointment for 30 days. So, I contacted another Jeep dealer and was able to get it in for repair within 2 days. The engine light came on again a few months ago, so I called for an appointment at Landmark again. The earliest I could get an appointment was two and a half weeks. I dropped the vehicle off at the appointed time. After a day, I started calling to check on it. Could not connect with the service agent all day. He finally returned my call at 6 pm to inform me that my car might be ready the next day. It was finally ready for pickup, just before closing. The engine light came on a third time about three weeks ago, so I called Landmark to make an appointment. Again, I was told that the earliest would be 2 and a half weeks. So, I accepted the date and time and agreed to drop my Jeep off the day prior to my appointment. On the day that I dropped off my Jeep, I was told by the service agent that they would get to it within the next three days. This was the first time that anyone had mentioned this period. So, I left the car there for first two days and started calling to check on it on day two and to notify the agent that I need the car back the next day for trip. I could not reach the service agent all day after leave a number of messages, so I called the front office who tracked down my service agent and informed her of my need for the Jeep on the next day. The front office came back on the phone and informed me that my service agent said that my Jeep could be picked up today at anytime. No effort was made to complete the repair, even though I told them that I would be picking it up between 5 and 6 pm. When I picked up my Jeep at 5 pm, the agent told me that my Jeep was next in line for repair. Based on these experiences, with Landmarks Maintenance, I will no longer have my vehicle serviced there. This is the most inefficient vehicle maintenance program that I have ever had to work with, especially since I purchased my vehicle from there. Even though I love my Jeep and will be trading it for another utility vehicle at the end of this year, I would definitely never consider purchasing from Landmark. Until Landmark’s maintenance resources catches up with the number of vehicles sold/repair, Landmark will never be able to provide appropriate maintenance to its customers with new or used vehicles. Colonel (RET) Charles S. Keller Office 678-895-7602 Home 770-507-8367 More