Landmark Honda

I just leased a car today, and it was great! This is my first time leasing and I felt like Jimmy made the whole process very easy and smooth! I found a great price for the car on Truecar.com and This is my first time leasing and I felt like Jimmy made the whole process very easy and smooth! I found a great price for the car on Truecar.com and he even got me a better price. It was fast and easy! I highly recommend! More

Great Experience Brian of the yellow team is wonderful. Very professional, courteous and trustworthy. I've had service preformed twice this month and I was kept abrea Brian of the yellow team is wonderful. Very professional, courteous and trustworthy. I've had service preformed twice this month and I was kept abreast of what was need and the expected wait time. I have a 2003 Honda Accord and this is the only dealership that has provided service to my car. I know and trust that I will receive great service. More

Great service from Chirs Ratchye on the Orange team I have been working with Chris for years. He is responsive, knowledgeable, friendly, and fair. I HAVE sent people to him in the past and will continu I have been working with Chris for years. He is responsive, knowledgeable, friendly, and fair. I HAVE sent people to him in the past and will continue to! More

Best car experience ever!!! THANKS Donte Durant I have never had such a great time, buying a car. Donte Durant, was my salesman and he made my purchase today, worth every penny!! He wasn't overly ag I have never had such a great time, buying a car. Donte Durant, was my salesman and he made my purchase today, worth every penny!! He wasn't overly aggressive, very honest, friendly, funny and very personable. I would go back tomorrow, and do it all over again. Thanks again Landmark...especially Donte!!! :-) More

Good customer service 10/1/2014 I have always had a good experience at Landmark Honda but I was really disappointed in the way things were handled in the last oil change I 10/1/2014 I have always had a good experience at Landmark Honda but I was really disappointed in the way things were handled in the last oil change I brought the car in for. I was writing a review to say I will be returning to my old mechanic in Old Town. I called to schedule an oil change. My wife and kids took the car in. There was some miscommunication where we were charged for a great deal more than I had expected in taking the car in for an oil change. Brian called me when the car was done and I told him I was extremely disappointed with what had happened and felt frustrated and taken advantage of. He heard me out and understood and apologized for any misunderstanding and made it right. Landmark continues to impress me while being a dealership and offering unsurpassed customer service. More

The best car buying experience in my life! I live over 400 miles from Landmark Honda, but I have purchased my last three cars in the Washington D. C. region because of my inability to negotiate I live over 400 miles from Landmark Honda, but I have purchased my last three cars in the Washington D. C. region because of my inability to negotiate a deal with the local dealers. I emailed several Honda dealerships located in various locations including Charlotte, Tampa, Cincinnati as well as D. C. Landmark Honda's salesperson Dante Durant and I have emailed each other for months discussing a Honda Accord LX and when I could visit the dealership. I asked and received my request for the out-of-door cost I would be paying and Dante immediately sent it to me. I decided to purchase the car but before I did, Landmark emailed me one of their advertisements listing their prices. I did some calculations based on those figures which reduced the amount of the car. A few days later, I emailed Dante my offer and the next day he emailed me we had a deal. Yesterday I boarded a U. S. Air flight and flew to Washington for $250 bucks. I arrived at Reagan National Airport around 5 P. M. and took the Metro to the Van Dorn Station and walked to the dealership. (Dante had previously told me they had a shuttle to the dealership from the station but stupid me forgot.) Everyone had the dealership, from the salesperson to the financing manager was very courteous and helpful to me. The process went swiftly and efficiently. I kept waiting for some snap or snafu to develop which might prevent me from purchasing the car at our agreed price, but my skepticism was totally unwarranted and baseless. In summary, I cannot praise the dealership and Dante too highly. Thank you for making this the best car buying experience of my life! More

Go see MR. Maxwell Ogbe ! I had the pleasure to work with a long time family friend Maxwell Ogbe, his professionalism and patience makes you feel like you are family! Mr. M doe I had the pleasure to work with a long time family friend Maxwell Ogbe, his professionalism and patience makes you feel like you are family! Mr. M does not make you feel pressured at all and will take all the time you need to settle on the car you love! We went with a small budget to purchase a commute car and left paying 20% more with a wide smile! The manager on duty was great, he made sure we were happy and was extremely professional. Overall, I had a great experience and will definitely be coming back to purchase my next car from here in a couple of years! More

I regret giving this dealership a sale This review addresses the sales department, not the service department. I had a miserable, infuriating experience with the sales team and DO NOT reco This review addresses the sales department, not the service department. I had a miserable, infuriating experience with the sales team and DO NOT recommend this dealership to anyone for any reason ever. They do not care about the customer and I'm very upset that I gave them a sale. I was dismissed, treated rudely, and blamed for the following situation. I purchased a 2014 Honda Accord from Landmark Honda a few weeks ago. I wasn't satisfied with the sales process to begin with as I felt a bit bullied but I accept my role in allowing that to happen. On my fourth day of ownership, a Saturday evening, the battery died on me while I was in New Jersey, 300 miles away from home. I was shocked and angry and immediately called the dealership and asked to speak with my sales rep. He's a nice enough guy and tried to help me figure out the issue since the service team had gone home for the day. I heard him ask for help from two different sales managers while I was on the phone. Neither could be bothered to speak to me directly and all they offered was "tell her to call roadside assistance" and implied that I'd "probably just left my lights on or something". I'm not an idiot nor a novice driver. No manager got on the phone to apologize or show me any concern or to walk me through the situation or to make me have any faith in this new car that had just failed me. In fact, they were entirely unhelpful and instead inferred that it was probably my fault. Infuriating. Thankfully, I had AAA and gave them a call. They arrived an hour later and gave me a jump then tested the battery -- the test came back as "bad cell". The battery was dead for good. AAA proceeded to follow me to the gas station so I could fill up and drive all the way back to VA without having to turn my car off, because it likely wouldn't turn back on. The following day I called the dealership again to get some help. I left a message for a manager to give me a call. 2 1/2 hours later I still hadn't received a call back so I called again and asked to be placed on hold until a manager could speak with me. I was pretty upset about this situation and to this point had had to navigate this entire ordeal on my own. After holding for several minutes I was finally connected with a sales manager named John Polifko. My interaction with this individual made me so furious I was nearly brought to tears. He immediately took an attitude of "What's your problem?" and "Why are you bothering me?". He was rude, combative, tried to make me feel like an idiot, gave me misinformation and again, blamed me for the situation. I had friends in the room with me while I spoke with Mr. Polifko and they couldn't believe how he treated me. He told me to call Honda roadside assistance to have my car towed to the dealership. I called and it turns out I don't have Honda roadside assistance. I called the dealership back to try to get some kind of help out of anyone. I was transferred to another sales manager named Theresa who was sufficiently apologetic and kind. However, she said she would call me back with a "plan" but I didn't get a call back until the next day. She says she wrote my number down wrong. Fine, but my number could have been tracked down on the paperwork at the dealership. On my own, I found out that the service department opened at 8am on Monday and planned to have friend jump my car so I could drive it there, then have my sister drive me to work. Again, making any effort to resolve this situation by myself, with no help from the dealership. When I pulled into the service bay the next morning, the gentleman in the service department immediately apologized for my inconvenience and said about my battery situation, "this isn't uncommon, unfortunately. It happens once or twice a month with new cars." That was a huge relief and within seconds, two days of frustration was eased a bit. He assured me that they would replace the battery (at no cost to me -- you better believe you're giving me a working battery I already paid for) and monitor my car throughout the day to make sure there weren't any other draws on the battery. Fine, great. I ran into my original sales rep as I was leaving and told him how upset I was with the whole ordeal. He introduced me to the General Manager, Joe Waldman. I had only a few minutes before I had to head to work to express to him how I had been treated by his staff. He was apologetic but at this point I needed much more than an apology. When I picked up my car I was again subjected to rudeness and combativeness from Mr. Polifko and Waldman's offer to cover my 5,000 and 10,000 mile service (a total of $160) was a feeble response to my experience. However, after day 3 of losing sleep and being extremely upset about this situation, I had to let it go for my own good. I remain extremely regretful that I gave this dealership a sale and if I could return the car, I would. AVOID AT ALL COST! More

Super Service The service department is such a professional group of folks! They recognize you and speak, welcoming you to the Service Department. I had a flat ti The service department is such a professional group of folks! They recognize you and speak, welcoming you to the Service Department. I had a flat tire on Monday afternoon, called Sean and coordinated for a Tuesday Monday appointment. Dropped my truck off before business hours with a note indicating I needed my truck back by 1100. Sean called at 9 am to explain the tire was beyond repair then explained options available (buy one tire or two tires, alignment/no alignment) No pressure. After I made my decision it would be ready at 11 am. It was! Sean was also able to give me a customer loyalty discount (Every little bit helps!) The service was great and timely -- Sean continues to be the consummate professional -- patient, understanding, prepared to answer questions and an excellent communicator proficient in his duties. Thanks! More

TGates This place was amazing!!! The customer service was top notch and they had me in and out in 1 hour. I went online looking at their sales and a salesman This place was amazing!!! The customer service was top notch and they had me in and out in 1 hour. I went online looking at their sales and a salesman called me in less than 5 minutes. Donte was professional and courteous. I would highly recommend this place. More