Landmark Honda - Service Center

Took car in for warranty work. Called 20 minutes before drop-off on a Tuesday afternoon. "Can you take a last minute driver's side sun visor replacement?" "Sure, we can take care of that." Done in less drop-off on a Tuesday afternoon. "Can you take a last minute driver's side sun visor replacement?" "Sure, we can take care of that." Done in less than an hour, no muss, no fuss. Very friendly. Replaced both driver's side and passenger's side, since they noticed similar problem with passenger side sun visor. More

Sean Kearney has been great! Last year I drove across country and went to Landmark for routine maintenance for a 2006 Honda Accord. The price was decent, but the service was very friendly and thorough. country and went to Landmark for routine maintenance for a 2006 Honda Accord. The price was decent, but the service was very friendly and thorough. Sean took considerable time (which I desired) to explain the exact results of all aspects of testing with 30,000 mile service. In May 09, I took a large rock to the windshield, which caused a major crack. Sean provided me a connection to reputable replacement company who provided immediate service at a low price and excellent workmanship...at my apartment! Yesterday, I had a little extra time, and he fit me into a tight schedule for a quick oil change in under 1 hour! Thanks again. More

This was a preventive maintenance service visit. From from the time I made my initial appointment request, through vehicle drop off and pick up, Chris was highly efficient and ensured that his team's wor from the time I made my initial appointment request, through vehicle drop off and pick up, Chris was highly efficient and ensured that his team's work was done properly and in a timely manner. My vehicle is an older Honda, and Chris always looks for possible preventive maintenance before there is a potential problem. There is a team approach at Landmark Honda that you will not find at some other service departments. Landmark Honda's approach is not to "upsell" unecessary services, but rather to provide real service value to their customers. In the service waiting area, you can see this approach as service managers discuss service options with customers and not force repairs that customers are not comfortable with. I will return to Landmark Honda for future service needs. More

I deal with both Sean & Dave on a regular basis and they are both great. I never have a problem getting my car in or out when they promise it. I have referred them to many of my friends who are now also c are both great. I never have a problem getting my car in or out when they promise it. I have referred them to many of my friends who are now also coming to Landmark to service their vehicles now. I would highly recommed using landmark and particulally Dave or Sean for service. More

I have used Milton Cruz to service my Acura for years. I recommend this dealer to everyone - friends, family and coworkers. Milton has always been honest when it comes to my service needs and fair with pric recommend this dealer to everyone - friends, family and coworkers. Milton has always been honest when it comes to my service needs and fair with pricing. This is a dealer you can trust to service your vehicle. More

The quality of the service professional was beyond my expectations, he thoroughly explained the details of what was needed for my vehicle in a way that was comprehendable to someone who knows NOTHING abo expectations, he thoroughly explained the details of what was needed for my vehicle in a way that was comprehendable to someone who knows NOTHING about cars- such as myself. The service area was clean and presentable and the mood of the employees jolly. He was a gentleman and made me feel comfortable not only with the work being done to the car but as well as with the people doing the work. He went above and beyond in my opinion. Even made a follow up call to make sure everything was working with my car after the visit. GREAT JOB!!! Thank you Mr. Sanita!! More

I've owned many cars in my 66 years, and had them serviced at many different dealers. That's given me lots of bad experiences with auto service/repair shops: wrong diagnoses; performing unnecessary serviced at many different dealers. That's given me lots of bad experiences with auto service/repair shops: wrong diagnoses; performing unnecessary service; having to bring the car back to get the work correctly done; excessive charges. Rare are the exceptional service shops where they are expert at diagnosis of problems, do it right the first time, do it with a smile, and charge reasonable rates. Boy was I glad I tried Landmark Honda to service my Honda Odyssey--they are one of those exceptional, outstanding service/repair shops. I first went to them because other dealers/service shops had been unable to solve a recurring problem of moldy odors in the AC/air system. On that first visit, I met Larry Schifflet, Service manager for Landmark Honda, and discussed with him the history of our problems. Larry was terrific: he dug right in with his service team to correctly diagnose the source of the problem, and solve it! And he did that while keeping me closely posted on their investigation and the solutions he was proposing. I was treated like an old lost friend; the entire team was courteous and professional. That was a year and a half ago, and I've been having my Odyssey serviced by Larry Schifflet and his team ever since then. I'm taking the time to submit this rating because my experience is that Larry Schifflet is an exceptional professional who runs a top notch service shop. Larry himself is obviously an expert diagnostician, and is dedicated to continually achieving excellence in customer service and satisfaction. I have never had to take the car back to have work redone; never had a bad or even disappointing service experience; always been treated like an old friend. They even have a superb shuttle service to/from metro; if you're running late and miss the shuttle, they reimburse you for taxi fare from the closest metro station to the dealership--how about that for service! It's been a real pleasure doing business there. THANK YOU LANDMARK HONDA! More

I brought my car in for service and had some concerns about the initial handling of my service. After I expressed my concerns to the service manager, he apologized for my experience and made an exceptio about the initial handling of my service. After I expressed my concerns to the service manager, he apologized for my experience and made an exceptional effort to remedy the situation. He was professional and courteous. I brought my car back to Landmark so that they could have another look at it. They went above any beyond what was necessary to ensure that all of my concerns were addressed and I believe my car left the service department in excellent shape. I have confidence that I can return to the dealership in the future with positive results. More

I live in Maryland and have been coming to Landmark Honda for a little over 10 years. I have NEVER had my car serviced by any other Honda dealer. I choose to drive to VA for Landmark Honda due to the Excell for a little over 10 years. I have NEVER had my car serviced by any other Honda dealer. I choose to drive to VA for Landmark Honda due to the Excellent Customer Service, the excellent experience with having my car serviced with Charleston the technican who has worked on my car the last ten years if I have any questions he shows me exactly what's wrong with my car and explains it to me in great detail. I have established great business relationships with the employees over the last 10 years. The experience I get from the time I pull up to the time I leave is EXCELLENT. The car porters are even excellent. I could go on and on about Landmark Honda! I highly recommend Landmark Honda to everyone who owns a HONDA. More