Landmark Honda - Service Center

My name is James L. Smith III and I purchased a 2007 Honda Civic on 3/19/07. I just wanted to tell how dissatisfied I am with your entire dealership. Soon as I took delivery of my new car (beyond my b Honda Civic on 3/19/07. I just wanted to tell how dissatisfied I am with your entire dealership. Soon as I took delivery of my new car (beyond my better judgement) I took a big rip off on my trade in and was charged $600 for Pin Stripes and Mud Guard (What a rip off). I got $9000 on my trade which was resold for over $13,000 and you did not even have to wash such a clean vehicle. My 2007 civic had some fit a finish problems which you service attempted to resolved on more that one occasion. It had problems with the drivers lower seat cover which were never resolved to my satisfaction and the headliner kept pulling out from the A pillar. The installed and new headliner and replaced the seat cover and in the process scratched the interior of my new car in many of the plastic panels and steering wheel. I had a doctors appointment that I had to cancel because they demanded that I return the rental car or I would have to pay for the additional day my self. So I returned the car and am still waiting to get tests run for my potentially serious medical condition (it took 2 months to get this appointment). I live in Maryland and I took days off of work and spent over 10 hours in traffic to get my car repaired which ended up being a big waste of my time and vacation hours! The last time the car was in for the carelessness of your service department they brought in a company to repair these scratches. This was not satisfactory to me since this was a brand new car and I feel that the panels should have been replaced and not repaired with dye. I was so fed up with this entire experience that 2 weeks ago I traded in a new car on a 2007 Nissan Sentra SER which I don't like as much but will probably never buy another Honda after this horrible experience. In addition, when I purchased the car I paid cash and the Honda Care extended warranty was not represented correctly, (they lied about what it covered) and after receiving the package from Honda I cancelled this warranty at you dealership in 5/17/2007. Two day ago I called Honda Care about my refund which I need to cover some medical expenses and was told they never received paperwork from you dealership (another screw-up!) I called the office that handles this at your dealership and they had no record of my paperwork, but I had the a copy made after I filled the form out. After many complaints I got another form faxed to me from Cindy Teeters and it looks like due to you mishandling that I will have to wait another 6 weeks to get my refund for a car the warranty that I paid cash for (This sucks!). I have a 2003 Honda S2000 with 13000 miles which I love very much and would not trade it for anything! But as far a recommending Honda to my friends and family I would probably no recommend that they buy Honda's and to stay away from Landmark Honda. I have lost thousands of dollars and feel that if the service department would have done the right thing I would still have the Honda Civic that I was falling in love with! If I do not receive a refund for the warranty soon, I will pursue some sort of action through the news and drive around with window sticker in my car telling everyone not to by a car from Landmark Honda. I would even be willing to personally picket you dealership dressed as a clown but would not come on to your property. I will be sending a hard copy of this Email to Honda of America to let them know they were no help in resolving any of my reported problems. More

FOR SERVICE DEPT ONLY! I tried buying a 2004 Accord V6 in Oct and they basically were like - we have a couple left and they're going for this price. So I tried again a couple of weeks ago and the experia in Oct and they basically were like - we have a couple left and they're going for this price. So I tried again a couple of weeks ago and the experiance is awful. You're in a big room with long tables with no privacy. I told the sales guy we had a 10 year old Accord V6 with 200,000 mile on it to trade in and he said they didn't take trade ins with cars that over 100,000 miles on it. Well on their lot was an 8 year old Explorer with 160,000 going for $5,000. Once I brought this to his attention and walked out, I started getting phone calls from him daily. Anyway, ended up going to Flow Honda in Winston-Salem NC for a great deal and the best car buying experiance I've ever had.<br><br>With that being said - their service dept. is a class act - they're pretty busy, but they do a great job and are very professional. Ask for Sean - he's a professional and a good guy. More

I bought my Accord here in 2000 and ended up getting some service done here as well. At first thought customer service was weak and not too friendly but after visiting some other dealers since moving from t service done here as well. At first thought customer service was weak and not too friendly but after visiting some other dealers since moving from the area I wish I could go back there! They did some good warranty work without hassles and quick. Only thing is they had some weird hours because of their location I think. Regardless I recommend this dealer in both service and sales. More