Larry H. Miller American Toyota Albuquerque

We were very happy with the salesman Carlos but not so much with the finance guy Eddie much with the finance guy Eddie More

Took car in. This time I know it was worked on properly. Thanks Joe Sanchez. This time I know it was worked on properly. Thanks Joe Sanchez. More

The response to the update on the service on my truck, no one responded to my request until my service manager called to let me know that my truck was ready and it was late in the day. one responded to my request until my service manager called to let me know that my truck was ready and it was late in the day. More

Don’t really appreciate that for a promotional pricing this dealership will throw in miscellaneous fees. I think it’s unethical this dealership will throw in miscellaneous fees. I think it’s unethical More

Had court set today but Joe Sanchez made sure my vehicle was ready so I could make it in time. Great mechanics too! Made my day 😉 vehicle was ready so I could make it in time. Great mechanics too! Made my day 😉 More

This dealership has serviced all my Toyotas for many years. Service over the years has not changed for the better. Today I had an appointment for an oil change. The oil change it self was completed in years. Service over the years has not changed for the better. Today I had an appointment for an oil change. The oil change it self was completed in about an hour- a decent time. I purchased the special $45 plus. AFTER the oil change when I inquired whether the tires had been rotated I was told no, just the oil change because it was the special. Had I known this beforehand I would have purchased 3 oil changes for $165. Cust agent offered to comp the rotation or I could buy the 3 oil changes and use one now. I bought the 3 oil changes and went back to the lounge to wait. In about 20mins as promised I was told to return to the Cust service agent(Martine). I then asked if the car had been washed. No. A valet appeared and took the car to be washed. I paid and went to get in the car when remembered I hadn’t received the promised printout of the additional issues that needed to be fixed. Martine printed them out. I then got in the car and drove away. I then returned to the dealership because the maintenance light was still on and I didn’t know how to turn it off. Martine took the car back to the mechanics and they quickly reset the maintenance reminder. While Martine was most professional and obviously a hard worker who deserved A+for effort; the system of checks and balances( if there is one) failed and the resultant errors inconvenienced the customer. I was told by another customer to “make sure to check that the oil change sticker was in the window ‘cause they forget that all the time!” Indeed in the past I have driven off without the sticker. Small things one may say, but if the small simple things aren’t handled as they should be;, what confidence does the customer have that more complex endeavors will be handled correctly?!! More

Mariah Lucero was outstanding. Repair service was slow. Had a 915 appointment but it took over four hours for them to change the transmission fluid. Repair service was slow. Had a 915 appointment but it took over four hours for them to change the transmission fluid. More

Joe Sanchez, my service advisor, treats me like a king—every time. This also reflects LHM’s culture. king—every time. This also reflects LHM’s culture. More

We needed tires and oil change and Serenity Rougemont took care of everything for us and was also very prompt! took care of everything for us and was also very prompt! More