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Larry H. Miller American Toyota Albuquerque

Albuquerque, NM

4.2
1,810 Reviews

5995 Alameda NE

Albuquerque, NM

87113

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Showing 1,810 reviews

March 17, 2024

Excellent service representative. I knew the deanship was honest and did good work. The rest of the people I dealt with were also very nice. More

by dspornLLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Bull
March 16, 2024

Bought a silver 2024 5th gen 4Runner at American Toyota in February and had a pleasant experience making the purchase. No hard sell tactics or shady last minute adds ons to the price. Izek and Armando were More

by rfortson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Izek Lewis and Armando Munoz
March 15, 2024

I went into Larry H Miller to have my brakes looked at and replaced if needed. When I picked up my truck, there were grease handprints all over my drivers door, and my brake peddle had to be pushed all th More

by Horeshak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe in service
Mar 21, 2024 -

Larry H. Miller American Toyota Albuquerque responded

Horeshak, your experience regarding the brake service is deeply concerning to us. Ensuring the safety and satisfaction of our customers through accurate and thorough service is paramount, and it seems we've not met this standard in your case. I'm eager to delve deeper into your experience to understand how we can rectify this situation and prevent similar occurrences in the future. - Phil Saunders, General Manager, 505-998-0165

March 15, 2024

Bianca P. Attentive informative and patient. I recommend if You are purchasing a new or used vehicle this is the sales woman to see she is on it and knows her More

by Deegarcia505
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bianca P
March 15, 2024

Roman was a great salesmen. He earned my business with kindness and honesty. Got me the deal I asked from the start. Thank you Ramon More

by KIMBERLY4780
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ramon Avila
March 15, 2024

My comments are for the service department I don’t know about the rest of the company Martin, Quintana and service is the best I’ve seen More

by Max
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Casados
March 15, 2024

Good experience today. Very friendly, helpful people. Will return. Agent knew his stuff and gave good advice. More

by mlr1088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
March 15, 2024

Service advisor Will gave me excellent advice and service on my RAV4 and I will certainly be returning to American Toyota for all of my future service needs! More

by shines104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Talbott, assistant service manager
March 14, 2024

They did a great job, and checked my vehicle mileage against what your guidelines require and I had more work done. A job well done. More

by Orell22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
March 13, 2024

I feel that the technician who worked on my vehicle should have the warning symbol that was flashing on the display panel and adviced me of what it means to repair if that was a repairable issue. More

by lumoya6367
Recommend Dealer
Yes
Employees Worked With
Joseph Sanchez (service advisor)
Mar 15, 2024 -

Larry H. Miller American Toyota Albuquerque responded

It's concerning to hear you felt the technician working on your vehicle wasn’t fully transparent, lumoya6367. We aim for complete honesty and clarity with our services, so your feedback is taken seriously. We would like to understand more about your visit to ensure our standards are being met. If we haven’t reached out to you yet, please feel free to contact me directly. Your trust is important to us, and we’re committed to addressing your concerns. - Phil Saunders, General Manager, 505-998-0165

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