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Larry H. Miller American Toyota Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.2
1,810 Reviews
Call Dealership (505) 823-4440
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5995 Alameda NE

Albuquerque, NM

87113

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Showing 1,810 reviews

January 27, 2024

5.5 hour oil change. Slow to respond worked with a "Joe" who was not very attentive More

by patron7555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe
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Feb 02, 2024 -

Larry H. Miller American Toyota Albuquerque responded

It is unfortunate to hear that your experience was not as efficient as we generally strive to be every day. We try to create a service experience that is both streamlined and professional. I would very much appreciate hearing more about your service experience. If we have not connected by the time that you find this response, please reach out to me directly. I look forward to straightening this out with you! - Phil Saunders, General Manager, 505-998-0165

Helpful
January 26, 2024

Took care of all the work that was requested and more. Very satisfied with the workmanship. More

by ivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Salas and service department.
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January 26, 2024

Efficient, well run! Good service. I was early for my appointment, they handled me right away. More

by rmdibble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimara Coronado
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January 26, 2024

Salesperson Jasmeen was wonderful. I wish I could have gotten my second key. Love the truck. More

by Bobandsusan2722
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jasmeen
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January 26, 2024

Issac is the best service manager that I have ever worked with. He makes all the services for my car done with high quality and timely. More

by Khanh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issac - Service Manager
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January 26, 2024

Robert, Alex and Hiram were the best Best experience I have had buying a new vehicle Thanks guys! More

by dmccabe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex, Robert
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Helpful
January 26, 2024

Excellent service was provided in a timely manner. See Mr. Emiliano Quintana in the service department for help with your vehicle. More

by 4Runner2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emiliano Quintana
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Helpful
January 26, 2024

A 45 minute job took over 2hours! Unacceptable! Not having software for the job was the excuse l! If I have an appointment for a specific service the company Should make sure you have More

by Doc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Feb 02, 2024 -

Larry H. Miller American Toyota Albuquerque responded

It’s unfortunate to hear that you had a longer than expected service experience. We try to provide a quick and easy visit for all of our customers but, unfortunately, that’s not always possible. Feel free to give me a call if you have any additional questions or concerns. - Phil Saunders, General Manager, 505-998-0165

Helpful
January 26, 2024

We waited 3hrs fir oil change and no one even bothered to tell us what's happening Used the text messaging no reply called the number no answer. More

by Chicklet
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not applicable
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Feb 02, 2024 -

Larry H. Miller American Toyota Albuquerque responded

It’s unfortunate to hear that your service experience took longer than expected. We try our hardest each day to provide a quick and easy visit for all our customers. If there is anything we could have done to improve your wait, feel free to give me a call as we’re always looking for ways to improve our service experience. I look forward to hearing from you soon. - Phil Saunders, General Manager, 505-998-0165

Helpful
January 25, 2024

Fast - was only there for about an hour expected to be there longer thank you More

by lynn.rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emiliano
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