Larry H. Miller American Toyota Albuquerque

We bought our 2004 forerunner from you folks brand new. Your service department has done almost all of the service. Work has been good. Your service advisor. Devon has been very good. But I was surprised t Your service department has done almost all of the service. Work has been good. Your service advisor. Devon has been very good. But I was surprised that the $35 miscellaneous fee was not included in the estimate. Devon explained that it isn’t, but he can’t waive that fee. I was only told the cost of parts and labor plus tax. $35 seems like a dishonest charge. Because it was not disclosed. More

Service advisor and staff are exceptional . Time of drop off and vehicle ready and the quality work. Will definitely come back Time of drop off and vehicle ready and the quality work. Will definitely come back More

I must say I love and trust their service department! They have been honest with me and the young lady Serenity is the one I ALWAYS ask for because she is responsive and understanding! Highly recommended They have been honest with me and the young lady Serenity is the one I ALWAYS ask for because she is responsive and understanding! Highly recommended!! More

The service has gone downhill in the last couple of years. My vehicle was returned to me wit a big greasy smudge on the side of it. They are recommending high dollar repairs and services that are not n years. My vehicle was returned to me wit a big greasy smudge on the side of it. They are recommending high dollar repairs and services that are not needed. More

Excellent Appointment on time and completed in a timiely manner Only dis appoint was I had to find my car in the parking lot versus brought to me Kinda confusing finding my car with some many whit timiely manner Only dis appoint was I had to find my car in the parking lot versus brought to me Kinda confusing finding my car with some many white for runners More

Convenient location. Use of tables in the showroom allows guests to get away from the regular waiting area which is very loud. Upon arrival I was not told who my se Use of tables in the showroom allows guests to get away from the regular waiting area which is very loud. Upon arrival I was not told who my service advisor was. I had questions about the text communication that I received regarding services recommended had to ask another service advisor (Will) for help he directed me to Martin. Once I found Martin he was very helpful, knowledgeable and pleasant. I will request Martin next time, but I hope he is moved to inside because having to talk with a service advisor in the garage area is awkward, and makes name feel like I’m not good enough to rate inside service. I hope Martin stays with the dealership- I’ve been getting service here for 2.5 years and never had the same advisor! More

Joe Sanchez does a superb job. Knowledgeable, honest and trustworthy. Knows his business. Is prompt and efficient. Knowledgeable, honest and trustworthy. Knows his business. Is prompt and efficient. More