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Larry H. Miller American Toyota Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.2
1,810 Reviews
Call Dealership (505) 823-4440
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5995 Alameda NE

Albuquerque, NM

87113

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Showing 1,810 reviews

April 30, 2024

Convenient location. Use of tables in the showroom allows guests to get away from the regular waiting area which is very loud. Upon arrival I was not told who my se More

by cmwalker48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Quintenera
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May 02, 2024 -

Larry H. Miller American Toyota Albuquerque responded

Your review is a true testament to our team's dedication. We are committed to providing an exceptional customer experience, and it's wonderful to hear that we were able to do that for you. We look forward to serving you in the future.

Helpful
April 30, 2024

Excellent Appointment on time and completed in a timiely manner Only dis appoint was I had to find my car in the parking lot versus brought to me Kinda confusing finding my car with some many whit More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvis Aragon
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May 02, 2024 -

Larry H. Miller American Toyota Albuquerque responded

We are overjoyed to read about your positive experience at our dealership. Our goal is to provide top-notch customer service and it's great to hear that we were able to meet your expectations. We look forward to serving you again in the future.

Helpful
April 30, 2024

Joe Sanchez does a superb job. Knowledgeable, honest and trustworthy. Knows his business. Is prompt and efficient. More

by Freddie.cardenas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sanchez
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May 02, 2024 -

Larry H. Miller American Toyota Albuquerque responded

We are so grateful for your kind words. Our team strives to provide an exceptional experience for each customer, and it's great to hear that we were able to do that for you. We look forward to the opportunity to serve you again soon.

Helpful
April 29, 2024

Brought Tacoma in for recall . Dealer had to order parts . Why doesn’t the dealer already have the parts for a known recall . Not sure how long I’ll be without a truck 😡 More

by WGK
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Service
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May 03, 2024 -

Larry H. Miller American Toyota Albuquerque responded

I'm sorry for the inconvenience caused by the delay in obtaining the necessary parts for your Tacoma's recall repair. We strive to keep a robust stock of parts for such issues, but unfortunately, there are times when demand exceeds our immediate supply, leading to unexpected delays. We understand how important it is for you to have your vehicle, and we're working diligently to resolve this as quickly as possible. If we have not yet discussed this issue personally, please feel free to contact me directly. I look forward to ensuring your complete satisfaction and getting you back on the road soon. - Phil Saunders, General Manager, 505-998-0165

Helpful
April 29, 2024

Joe Sanchez is an exceptional service writer … for years now, Ive had the highest confidence in him. Thank you Joe!! More

by js_teach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sanchez, Service Department
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Helpful
April 29, 2024

Service was quick, efficient and kept me informed as I waited. Gave me an afternoon Special price evrn tho' I had a morning appt.! More

by ldhockett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph. SERVICE Advisor
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Helpful
April 29, 2024

No waiting when I arrived at the dealership! Greeted and I was taken to my service advisor! I was as told it would take about an hour and an half to two hours to complete the service! They got d More

by Ttrujillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Helpful
April 28, 2024

Bianca was very personable and professional that it’s easy buy from the dealer and walk you through item by item on the sale deal More

by bmwvincew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bianca Perez
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Helpful
April 28, 2024

Went for an oil change. Wait time was about an hour. Better than in the past. The from the moment I arrived I was greeted by the sweetest girl. I wish I knew her name. She h More

by Teachchavez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serenity
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Helpful
April 28, 2024

Martin was very helpful today in getting my car in and completed. I appreciate the quickness of the service. Thank you More

by Kategerber26
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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