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Larry H. Miller Casa Chevrolet

Albuquerque, NM

4.0
168 Reviews

7201 Lomas Boulevard Northeast

Albuquerque, NM

87110

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Showing 168 reviews

January 13, 2023

Poor customer service from management, told us we may as well fly to another dealership to purchase a vehicle, that their salesman found for us on their network as L.H.Miller did not want to include cost of More

by AbqBuyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Larry H. Miller Casa Chevrolet
Jan 19, 2023 -

Larry H. Miller Casa Chevrolet responded

Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear that you’ve had a negative experience at our dealership. We strive to offer a top-notch visit for all our customers. I’d appreciate the opportunity to better understand your frustrations so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Reve Teupell, General Manager, 505-539-3112

December 21, 2022

I tried to buy a car from Casa Chevrolet and I was treated like a sucker instead of a customer. I went into the dealership to purchase a 2023 Chevy Bolt and the although I had been quoted a solid offe More

by Deb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Marc Haufmann, Jack Henderson, Frankie Nunez
Dec 27, 2022 -

Larry H. Miller Casa Chevrolet responded

Hey, Deb. Thank you for working with us to get this resolved. I hope that our resolution is satisfactory! We hope to work with you again in the future. - Reve Teupell, General Manager, 505-539-3112

Dec 27, 2022 -

Deb responded

Hey, Re. After being in touch with your dealership for multiple times a day, for ten days, and having to file complaints with the Better Business Bureau and The New Mexico Attorney General, you did indeed resolve my issue of refunding the money you were legally required to return to me! Good thing I didn't fall for your dealership's finance manager's trick of believing that the refund slip I was was texted was actually a real refund! Thank goodness I kept your feet to the fire until you actually mailed me a check! Unfortunately I am unable to return your sentiment of hoping to work together in the future. I am more wary than a long tailed cat in a rocking chair factory when it comes to doing business with your dealership.

August 22, 2022

Service was on point and they took me without an appointment. 1 1/2 hours to complete everything. They did a great job. More

by tgarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Chavez, Larry H. Miller Casa Chevrolet, Saxton Horne, Phil Saunders
Aug 23, 2022 -

Larry H. Miller Casa Chevrolet responded

Thank you for taking the time to leave us a review. Please come back soon if you need anything else! - Philip Saunders, General Manager

July 17, 2022

Friendly atmosphere and employees were courteous employees knew their jobs would recommend dealership Joseph Gutierrez was excellent More

by elawekajr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Gutierrez , Larry H. Miller Casa Chevrolet
Jul 18, 2022 -

Larry H. Miller Casa Chevrolet responded

Thank you for that great review! Our team was happy to take care of you and your vehicle. If there’s anything else that we can do for you, just let us know! We hope to work with you again in the future! - Philip Saunders, General Manager

June 07, 2022

Negative stars is what they deserve. Never have I been treated with such poor service,disregarded and disrespect as a customer then I have at this location. I don't know how much I'm all More

by Los1027
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Chavez, Larry H. Miller Casa Chevrolet, Saxton Horne, Phil Saunders
Jun 09, 2022 -

Larry H. Miller Casa Chevrolet responded

Hello there, thank you for providing that feedback. It’s hard for me to address all of the frustrations that you’ve communicated in a single response, but I want you to know that we care deeply about our customers’ experiences and we take your review extremely seriously. I’d appreciate the chance to speak with you directly so that we can both learn how we can better our dealership and the services we provide, as well as assist you however possible in finding the answers and resolutions you are searching for. Hopefully, you will give me a call at your earliest convenience and we can get to the bottom of this together. Thank you for your time. - Philip Saunders, General Manager

Jun 10, 2022 -

Los1027 responded

Hello. Yes, it was difficult stating all my frustrations and yes there are more. Sure we can probably talk sometime. Not sure what it will resolve at this point but regardless I'm willing.

March 08, 2022

This Larry H. miller Chevy dealer is the xxxx hole of all the dealerships. Do not buy a car from them. Most of all don’t have your car serviced with them!! They ha More

by rwesterman121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yousef Assed
Mar 08, 2022 -

Larry H. Miller Casa Chevrolet responded

Thank you for your feedback. It’s disheartening to hear that you didn’t experience the excellent customer service we aim to provide. We would like the chance to learn more about your visit in order to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Ish Martinez, General Manager, (505) 372-1712, Ismael.martinez@lhmauto.com

November 06, 2021

I am only giving one star because I can't give them 0 stars. I brought my 2017 Chevrolet Volt to this dealership because of a faulty BECM battery energy control module. It has been there since August More

by Stephen
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Larry H. Miller Casa Chevrolet
July 14, 2021

I was not convinced my service was due to relearning shift adapt. The amount due was $338 and costly. I hope I can bring vehicle. More

by TMT
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Emmanuel Arreola Esp
Jul 15, 2021 -

Larry H. Miller Casa Chevrolet responded

Thank you for reaching out. It is unfortunate to see that you are not fully satisfied with our dealership. I would appreciate the opportunity to learn the details of your experience. Please contact me at your convenience so that I can be of further assistance. - Ish Martinez, General Manager, (505) 372-1712, Ismael.martinez@lhmauto.com

July 02, 2021

rushing financing for customers should not be allowed by any dealer. More

by MWASS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JACKIE ROBINSON JR, Larry H. Miller Casa Chevrolet
Jul 02, 2021 -

Larry H. Miller Casa Chevrolet responded

Hey there, thank you for taking the time to leave a review. If you would like to discuss your experience further please reach out to me directly. - Ish Martinez, General Manager, (505) 372-1712, Ismael.martinez@lhmauto.com

June 29, 2021

Ok, I am from NY so this may be harsh. These guys didn't dick me around. I told them what I wanted and said I would buy if they could give me everything I asked for. They did so I bought my Chevy Silverado More

by kerryhchamberlain
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Briana Madrid, John Reid
Jun 29, 2021 -

Larry H. Miller Casa Chevrolet responded

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Ish Martinez, General Manager

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