Larry H. Miller Chrysler Dodge Jeep Ram 104th

We had the best buying experience! They had a great selection to chose from! The sales team was the best ever to work with. Highly recommended! selection to chose from! The sales team was the best ever to work with. Highly recommended! More

Monty was excellent and very kind!!! Helped my 75 year old grandma understand the whole process and got her into a nice used safe vehicle. old grandma understand the whole process and got her into a nice used safe vehicle. More

Jeep Service Purchased a Jeep that is now a year old. The engine light is constantly on and auto start won't work. I have tried for over 6 months to get it correc Purchased a Jeep that is now a year old. The engine light is constantly on and auto start won't work. I have tried for over 6 months to get it corrected and have the unrelated recall addressed. The service department has absolutely no commitment to "customer service". If you are lucky enough to get through on the phone the receptionist gets irritated that you don't schedule online. When you try to schedule online they are no less than two weeks out for an issue that leaves my new Jeep undrivable. This will prevent me from another purchase for sure. More

Monty was awesome!!! So happy to work with him and the Larry H. Miller staff!! Highly recommend going there!! I told them exactly what I was wanting to look at and they exceeded my expectations! Larry H. Miller staff!! Highly recommend going there!! I told them exactly what I was wanting to look at and they exceeded my expectations! More

I was given Jake’s number by a business associate and was told that he was the man to go to. I called him told him what I was looking for when I went in he was not pushy had found what I was wanting. Told hi told that he was the man to go to. I called him told him what I was looking for when I went in he was not pushy had found what I was wanting. Told him that as soon as I get my taxes that I will be back in. Jake is very knowledgeable and not a pushy sales men like the majority of car sales men. I will definitely deal with Jake for all my car needs. Wish there were more salesmen like Jake in this business. WAY TO GO JAKE keep up the good work. More

Jake was great, he helped me get into a car even though i wasn't sure if he could. From the moment we started talking you could tell he knew how to answer every question i had. Very knowledgeable. wasn't sure if he could. From the moment we started talking you could tell he knew how to answer every question i had. Very knowledgeable. More

Silas went above and beyond to be helpful and find me the car that would work for me and was kind enough to answer questions when off work and about unrelated matters. car that would work for me and was kind enough to answer questions when off work and about unrelated matters. More

The WORST Service Department EVER We have NEVER had a good experience with their service department. The latest issue was today. We made an appointment and took our van in for a VER We have NEVER had a good experience with their service department. The latest issue was today. We made an appointment and took our van in for a VERY specific issue. Expected a call back in a couple hours, give verbal approval for them to start work and have the van back by the end of the day. After hearing NOTHING for 6 hours, I got on a live chat (while at work) to see what they could tell me. Not 5 minutes after that live chat, the service guy got back to my husband. The issue we took it in for was not even addressed by the service guy until AFTER my husband questioned him. I was livid. So I left work early, picked my husband up from home and drove to the dealership. The service guy didn't understand what our problem was. That the van was going to be fixed for the warranty issue, but that the tech was also recommending we replace the other 3 spark plugs to match what they would be putting on the left side (all the work on the left side cylinder and spark plugs is covered by the warranty we had to question them about several times). Our mechanic (not at this dealership) replaced our spark plugs in Nov of 2017 (we went so far as to call him before going tot he dealership today to confirm this; he printed out a receipt from when the work was done for us to take with us). We told the service guy several times "just do the work we asked to be done" which is the warranty work and he was insistent on upselling us to change the other spark plugs as well. We talked to a manager (after my insisting several times and the service guy getting visibly annoyed with us). Even after listening to our issues, the service manager kept insisting we replace the spark plugs on the right side; "what you have on the right side are after market parts, what we're putting on the left side will be Mopar parts; and sometimes the different kinds don't work well together." When I asked him who was going to pay to replace the right side, his answer was (obviously) my husband and I. I laughed, and asked who was going to help us pay for it. This is NOT a good time for us financially, yet we need the van to be fixed so my husband can get back and forth to work. I can't just drop $300-$500 for them to replace spark plugs just so ALL 6 spark plugs are Mopar. We then asked how long it was going to take to fix the van. He looked something up and said "well, you'll be lucky to have it back by mid to late next week". Are you kidding me? How is my husband going to get back and forth to work? Long story short, the issues with LHM service department lie in the following: -Accepting WAY too many cars for repair/service than they are equipped to handle (we were told today they had 88 cars to repair/service, and that they all have 7am appointment times and they have to "work through them"); so essentially making ANY appointment time is a moot point and doesn't help you at all -Upselling on parts you don't REALLY need replaced (note: we called our mechanic after returning home to get his advice on the spark plugs; he's serviced our van for the last 6 years, he knows it's full repair/service history and assured us that the plugs they put in 2 years ago are the best after market quality spark plugs and rate right up there next to Mopar) -Not giving you ANY time line for how long your service will take until AFTER they diagnosis the problem (which itself can take HOURS). Most people I know need their cars to be repaired and back to them within a day or two...tops. -Overcharging labor (I just looked up the cost of the spark plugs for our van, $15 each, we were quoted almost $500 to replace 3 spark plugs). It's sad to think that a business in this day and age isn't focused on customer service and wanting customers to return, but getting as many vehicles through their service doors as possible to put more money in their pockets. Save yourself a lot of time, money, and stress. Avoid this service department. At all costs! More

Michael rice provides great customer service and is kind. Can’t say that about other sales reps we’ve encountered. Chelsee was also very kind despite me giving her more work. Can’t say that about other sales reps we’ve encountered. Chelsee was also very kind despite me giving her more work. More