
Larry H. Miller Chrysler Dodge Ram FIAT Denver
Denver, CO
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I have been a customer for Larry H. Miller for about 10 years now and I am sad to say, my experience has changed drastically. When the Miller's owned the dealerships, customer service w Miller for about 10 years now and I am sad to say, my experience has changed drastically. When the Miller's owned the dealerships, customer service was impeccable. Communication was quick and they always knew how to "take care of the customer". Since the Asberry's took over, the customer service has gone down hill. I never heard from anyone at the dealership and when I called, they always just referred me to the app, even after I indicated on the app that I wanted to hear from a person. This would all be fine but the app was not very detailed and gave me an overall view of what was wrong, not the specifics. Additionally, this dealership specifically has a very poor reputation within it's industry. I had many mechanics warn me that they would not trust this dealership and even had a tow company who tows for them say "they're very disorganized". Since then, I have had multiple companies write me an estimate for the same work that Miller was going to do and they are both cheaper by at least $500. Poor communication and overcharging customers seems to be bad for business, which is why I believe this dealership had a minimal wait time. More
A.J. was attentive and transparent through the process. I left on time with all items addressed and a detailed list of recommendations. Thank you! left on time with all items addressed and a detailed list of recommendations. Thank you! More
The guy that was working on my truck his name is Jason very friendly very wonderful. I will recommend them to my friends and family. They’ve done a good job on my truck. very friendly very wonderful. I will recommend them to my friends and family. They’ve done a good job on my truck. More
Service has some of the worst communication, I tried using their text message system for updates and never will hear back. I had to call everytime to get some sort of update. I am simply asking for good using their text message system for updates and never will hear back. I had to call everytime to get some sort of update. I am simply asking for good communication and reasonable updates on my vehicle. They keep the vehicle for days and do not offer any sort of courtesy vehicle. I do not recommend this dealership. More
The service department was extremely helpful. Jason and his crew went over and above concerning our car. To the point of daughter is brining it back to have other issues fixed. Jason and his crew went over and above concerning our car. To the point of daughter is brining it back to have other issues fixed. More
You guys left the old filter on my motor I’m going a give you a bad regiew everywhere I have 5 years taken my truck over to you and I’m really upset!!! I need a full refund know!!! you a bad regiew everywhere I have 5 years taken my truck over to you and I’m really upset!!! I need a full refund know!!! More