I guess I should have read others' reviews prior to using Larry H. Miller to repair my Jeep. To spare you the tale, don't go there, they are a rip-off.
After the horror show that is the service department for AutoNation Jeep on Arapahoe, I was pleasantly surprised to actually be treated like a human being when I initially dropped off my Jeep. I explained that the Auto Start/Stop was being disabled by the vehicle (which was actually a plus!) and I was getting a random check engine light (which three different code readers had shown as a "Cam Position Error", whatever that means. Candace provided me with the shop number and asked that I call when I determined who my advanced warranty was through (or so I thought) and explained that as I was 14 minutes late for my appointment at 10am my vehicle probably would not even be diagnosed until the following day. I returned home, made numerous calls to find out that simple bit of information, attempted to call Candace multiple times and left voicemails and went to rent a car as that was supposed to be covered under my warranty.
I had dropped my Jeep off Thursday morning and had heard nothing by early afternoon Friday, so I attempted to call again and accidentally Candace answered. She informed me that the cause of my check engine light was a small leak in the oil filter housing unit and acted surprised when I asked if the repair was covered under warranty. She stated that she had told me to text her when I found out the warranty information. I explained that there would be four voicemails awaiting her attention explaining my warranty provider and asking for updates. She explained back that I had been instructed to text and explained, in the flowery phrases that people in the service industry use to explain why you are an idiot, how much simpler their job would be if customers did not exist and when they must would follow explicit instructions and would just wait quietly to be told what to do next, not waste everybody's time with questions.
I patiently explained that I had a rental car due back by 3pm and that I simply wanted to know if I should return the rental car or extend another day. I got the flowery version of "it will be ready when it is ready, quit bothering me."
I returned the rental car and attempted to wait patiently and quietly as I had been instructed, but decided that as they closed at 6pm, and it was 5:30pm by then, I had better saunter that direction. At around 5:48 I received a call from Candace that the Jeep was ready and they close at 6pm promptly and, essentially, good luck making it and may the odds be ever in your favor. We floored it and made it with 2 minutes to spare.
As this is already far too long, and the level of service you might expect if you make the mistake of doing business with this company should be relatively evident at this point, I will rush to the ending. I was charged just shy of $1000 for them to replace the oil filter housing. I was told that the two day repair was a same day repair and therefore my rental car was not covered. Thankfully, as far as the repair went, all but my $100 deductible was covered. I found it odd that a small leak in the top of the engine would cause a check engine light for a cam shaft, but paid assuming they should know what they were doing. I left and within a mile the Auto Start/Stop was disabled. The next day the Check Engine light came on. I called and made an appointment for Monday.
On Monday, I made absolutely sure to arrive on time and didn't bother even asking about a rental car. After the reqisite two day same day repair I was informed that the Jeep was again repaired, that the problem had actually been a bad cam shaft position sensor! When I arrived I was told that I owed $100 for the deductible. I explained that I had paid the deductible a couple days earlier and that nothing had been fixed. Candace explained, in that sickly sweet way usually reserved for those you truly loathe, that there was a different error code and this was a new problem. I explained that when I brought it in it had a cam shaft position error code. She explained that that code (P0345) had indicated an oil leak which had to be repaired to see the new error code, (also P0345) to determine that a cam shaft position sensor was actually bad, not just having a tantrum about a missing quart of oil!
At 51 years old, I have experienced nearly every form of deception, fraud, theft, grifting, scams, swindling, cons and deceit. I confess, being screwed by auto mechanics always seems to hurt the worst. You want to trust their integrity and so, so many abuse that trust. So, I gave them their pound of flesh, they will never get another opportunity to fleece me though, and hopefully others smarter than I, who check reviews, will also steer well clear of this business.