Larry H. Miller Chrysler Jeep Avondale

Unfortunately, I didn't know about this or viewed other sites that showed how horrible this auto dealership was/is. In short, Sunday, 10/3/10, we purchased a 2006 Nissan Sentra, with 66015 miles that ca sites that showed how horrible this auto dealership was/is. In short, Sunday, 10/3/10, we purchased a 2006 Nissan Sentra, with 66015 miles that came with a 3 year/100,000 miles “power train warranty” (aka sketchy warranty). After signing the papers and starting the engine to exit the car lot, we noticed the “Service Engine Soon” light was on. And note that the light was not on prior to us signing the papers. We immediately, informed our sales agent, April Wines. She came outside, looked at the light and informed us that since the service department is closed, to bring the car in tomorrow (Monday). We were absolutely not satisfied with their handlings in this matter. We had to threaten and do all kinds of unnecessary things a customer should not have to do. John Goodard, customer service manager, treated us well and gave the ok for the repairs to be taken care of by them on 10/16/10. Their sales associate, Amy Wines did and said whatever was necessary to make the sale. We felt abused and disrespected by Bob Lackner, sales manager AFTER the sale was done. FOR MORE DETAILS: Monday, 10/4/10, Ronnie and I (Maurita) Jack took the car in to Avondale Chrysler. April led us over to the service area and a gentleman from there looked at the car for about 10 – 15 minutes while we waited at April’s desk. The service guy informed us that because it’s a Nissan, they wouldn’t be able to give us much information. They were able to reset the computer code that it showed them. As a result, it turned off the “Service Engine Soon” light. He said if we had any further problems to let the sales area know and the car may need to be taken to Nissan because their computers won’t talk to Nissan cars. Saturday, 10/9/10, our son informed us that on the way home from work, he noticed the “Service Engine Soon” light came on again. We called Avondale Chrysler at 5:10pm but was informed by Angela (who answered the phone) that the service area was closed and to call back Monday. Monday, 10/11/10, I (Maurita) called Avondale Chrysler to have the car looked at and informed them of the problem. Isaac, in the service department, said to bring the car in and leave it with them. I went to Avondale Chrysler’s service dept. Brian said to take the car to Avondale Nissan to see why the light keeps coming on. Avondale Nissan informed me of a diagnosis fee of $110. Because we just purchased the vehicle, we didn’t feel we should pay for the car to be diagnosed and repaired by Avondale Nissan. “Dre”, sales manager informed us they would take care of the diagnosis fee and to wait and see what’s wrong with the car before discussing anything further. Brian, at Avondale Chrysler said the car probably wouldn’t be ready until tomorrow. But that the light was on due to an emissions problem. Tuesday, 10/12/10, Brian informed me I could pick up the car. After seeing the paperwork, Avondale Nissan replaced the vent valve and reset the system code. The “Service Engine Soon” light was no longer on. Avondale Chrysler paid for that work to be done. We drove the car home. Wednesday, 10/13/10, our son informed us that on the way home from work (around 9:00pm), the “Service Engine Soon” light came on again. Thursday, 10/14/10, Ronnie Jack visited Avondale Chrysler and spoke with Dre and informed him that the light came on again. Dre immediately said he couldn’t continue paying on the repairs of the vehicle and that he shouldn’t have paid for the first repair. Later that afternoon, Ronnie took the car to Avondale Nissan and was informed by Tony that Chrysler told them the car was coming in. Ronnie told them that the light came on again and Chrysler assured Ronnie there would not be another diagnosis fee. But the car would have to be left overnight. So, that’s what we did. Friday, 10/15/10, Ronnie called Dre to inform him that we took the car to Avondale Nissan and wanted to receive clarification of whether they at Avondale Chrysler would take care of the subsequent repair cost. Dre clarified that they would not take care of the repair cost. Ronnie then asked if Dre was saying we were pretty much on our own. He was referring to repairs. Dre informed Ronnie yes. Dre also informed Ronnie that our warranty wouldn’t cover the problem and that Avondale Chrysler took care of it the first time but wouldn’t be taking care of it this time. Ronnie called Avondale Nissan to get an update on the car. They informed Ronnie that they had not yet diagnosed the problem and would need to keep the car another day. Saturday, 10/16/10, Tony at Avondale Nissan service department called Ronnie around 11:30am to inform him of the problem. The diagnosis was a computer, canister, and emissions-type problem. The cost to fix the problem would be around $700. Tony wanted to clarify who would take care of the service cost. Ronnie requested that Tony call Avondale Chyrsler to verify again if Chrysler would cover the cost. Ronnie called Tony around 1:30pm for an update. Tony informed Ronnie that he left a message but no one from Avondale Chrysler service called back. We were absolutely not satisfied with their handlings in this matter. We had to threaten and do all kinds of unnecessary things a customer should not have to do. John Goodard, customer service manager, treated us well and gave the ok for the repairs to be taken care of by them. Their sales associate, Amy Wines did and said whatever was necessary to make the sale. We felt abused and disrespected by Bob Lackner, sales manager AFTER the sale was done. More

We brought our vehicles 9/1/10,I brought Chrysler 300 and daughter brought Dodge Ram Told done deal. congrats..get insurance on vehicle. 9/8/10, They called saying to come into dealership, couldn't discuss o daughter brought Dodge Ram Told done deal. congrats..get insurance on vehicle. 9/8/10, They called saying to come into dealership, couldn't discuss over phone. Don't worry your daughter will keep her truck. Shocked because I remember saying no problems. Nope..no worries done deal. Then being told deal didn't go through. Take off extended warranty, put more money down, take a higher interest rate. Then he looked at me and said the bank needed verification from you, no problem I have it. Then about hour later after breaking my daughters heart, he said to me but your rate and payment change. I guess they figure after a week of driving your wonderful vehicle, they gotcha. Thinking you will do anything. Well they got both vehicles back. They have caused me anger and humiliation and a daughter very heartbroken. I've only just begun. I wish I had read from this site and others all the bad reviews. I guess this is common practice. This should be illegal. DO NOT DRIVE VEHICLES OFF LOT UNTIL YOU HAVE VERIFICATION FROM BANK. BANK SAID YES TO YOUR TERMS. AND MAKE THE DEAlership sign your document, this is final DONE deal any changes dealership takes responsibility. Have a notary with you. I bet dealerships will change their business practices. GET YOUR OWN FINANCING. I gave them a very friendly rating as thats the act before the deception. I have never been so angry, I still wonder how people sleep with such deception in their life. I have been to many sites to rate this dealership and I am not near done. I haven't even begun with word of mouth. Did I mention I have a very big mouth. More