Larry H. Miller Chrysler Jeep Dodge Ram Bountiful

Fair and fast Great experience with Larry Hawaii. Upfront and easy to talk with. No pressure for extras. I appreciate help with the new ride! Way quicker and better Great experience with Larry Hawaii. Upfront and easy to talk with. No pressure for extras. I appreciate help with the new ride! Way quicker and better experience than others I’ve had in the past. More

Service Department lacks common courtesy and professionalism While the service advisers and the service manager are polite and generally easy to talk to, they lack the ability to service customer needs. I have h While the service advisers and the service manager are polite and generally easy to talk to, they lack the ability to service customer needs. I have had my 2016 Dodge Durango RT in the shop 5 times for the same issue, a slipping transmission. This was done at each oil change interval, and they re-flashed the computer each time. The service technicians failed to document this issue at each visit. We trusted that they were looking after our best interest, and filed the paper work without ever really reading it. Come to find out that their is no repair that can fix this known issue with Durango's and the 8 speed transmission, we sought to start the Lemon Law process...to find out that the dealer never documented the issues. When confronted, they took the vehicle in for proper documentation on a specific service call just for this issue. They had the vehicle for 4 days and never even touched it, and when I called and went down to pick the vehicle up, they hurried and put it into diagnostics so when I called to complain to Dodge, they told me that the car was on diagnostics 30 min prior to the call...my call to tell them I was coming to pick it up was 1 hour and 45 min prior to me calling Dodge. They were doing this to counter my complaint to Dodge, very dishonest. Due to their lack of documentation, when the Dodge representative called me they said "Just because you don't like the way it shifts..." "When it downshifts hard the seat belts lock, and my spouses foot slipped off the brake", is what my complaint was. So Dodge is trying to cover up a serious issue they have with the 8 speed transmission. The dealership told me they get 5 service complaints a week on it, so not only do we have a dishonest dealership, Dodge is trying to cover up a safety issue. If you have a Dodge Durango that is downshifting hard, you need to call Dodge and complain so we can get this issue re-called. More

Routine checkup I made an appointment for noon. When arrived was discouraged to stay saying it was busy. I reminded him of my appointment. Waited 2 HOURS. Love my J I made an appointment for noon. When arrived was discouraged to stay saying it was busy. I reminded him of my appointment. Waited 2 HOURS. Love my Jeep but dislike the service offered every time I go. I was hoping an appointment would help the situation. Didn’t! More

oil change The gentlemen who assisted me was professional and seemed to genuinely seemed interested in providing good service. Authentic. I was a bit taken ab The gentlemen who assisted me was professional and seemed to genuinely seemed interested in providing good service. Authentic. I was a bit taken aback that while sitting in the waiting area no one approached me to see if i needed anything. That would have been a really nice touch. They could have at the very least mentioned where the coffee was. Otherwise was really good service. More

Terrific Experience First time buyer I really enjoyed the professionalism and the car buying experience. Larry, our salesman was very knowledge. No hassle and they even b First time buyer I really enjoyed the professionalism and the car buying experience. Larry, our salesman was very knowledge. No hassle and they even bought us lunch. Will buy from them again. Thank you! More

Horrible The 2nd time my truck has been in for the exact same thing and now they want to charge me $1500.00 to fix what they didn’t fix in the first place beca The 2nd time my truck has been in for the exact same thing and now they want to charge me $1500.00 to fix what they didn’t fix in the first place because I’m out of warranty. I have bought a 2007,2011 and 2016 from the same dealer. Needless to say my next truck will not be a dodge. More

they are not happy if you come prepared I went in to buy a van and trade my other one in. I took my brother in-law who has car sailing experience, once the dealership realized that he would I went in to buy a van and trade my other one in. I took my brother in-law who has car sailing experience, once the dealership realized that he would make sure I was not unfairly taken advantage of financially we were treated poorly, waited an unfair amount of time, was rushed through conversations that were rude and lacked respect and were cold and short. Once they realized they could not get extra money off of me they were no longer interested in being pleasant or friendly. It was a anight and day difference from when we first arrived and they created us. They also gave very little for the trade in (far below blue book estimates) More

Frustrating I had my back seat fixed and they broke my seat belt and they pushed it under the seat so I couldn't find it! And I went camping and couldn't haul all I had my back seat fixed and they broke my seat belt and they pushed it under the seat so I couldn't find it! And I went camping and couldn't haul all my passengers! Then I got it replaced and I went to go shopping with my family and they went to buckle up and the one they replaced didn't work!!? So our shopping trip was ruined! I drove in imeditatly to show them with my family and they said they would order another one! I haven't heard from them yet! Tina is helping me. Debbie Bender 😔 More

Bought a Charger Everyone was very polite and worked to expedite the sale. The facility is clean and pleasant. Sales and finance personnel seemed honest and straight, Everyone was very polite and worked to expedite the sale. The facility is clean and pleasant. Sales and finance personnel seemed honest and straight, which is often lacking in car-buying experiences. No complaints. . . . More

Worried more about $250 than a customer relationship I have tried over and over again over the last few weeks to talk with the management at the dealership to help me with a problem they created, but no I have tried over and over again over the last few weeks to talk with the management at the dealership to help me with a problem they created, but no one will take responsibility or call me back. Even the general manager Pete refuses to even acknowledge my calls. Between when I test drove my vehicle and signed the paperwork to purchase it, the dealership swapped out the wheels and tires as the previous owner wanted the ones on the vehicle back. The dealership did notify me of this and promised that the new wheels and tires would be to my satisfaction. They did look good, but they failed to install the correct pressure sensors, so the vehicle cannot recognize the tire pressure like it should. Unfortunately, I did not notice this until the day after I picked up the truck. I have spoken to the service department, sales, and management but no one will help me. My tire shop said they can help me get the correct sensors installed for about $250 and about an hour of my time. I'm surprised a dealership would be willing to lose future sales from me and my potential referrals from family/friends over such a small fix, but I guess they value short term gains over long term relationships. It's been a pretty sad experience. More