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Larry H. Miller Chrysler Jeep Dodge Ram Bountiful
Bountiful, UT
533 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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533 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Bountiful
July 18, 2018
Bought a Charger Everyone was very polite and worked to expedite the sale. The facility is clean and pleasant. Sales and finance personnel seemed honest and straight, Everyone was very polite and worked to expedite the sale. The facility is clean and pleasant. Sales and finance personnel seemed honest and straight, which is often lacking in car-buying experiences. No complaints. . . . More
by Gluk
Employees Worked With
Dodge Lutz, Michael Douglas
Helpful July 18, 2018
Worried more about $250 than a customer relationship I have tried over and over again over the last few weeks to talk with the management at the dealership to help me with a problem they created, but no I have tried over and over again over the last few weeks to talk with the management at the dealership to help me with a problem they created, but no one will take responsibility or call me back. Even the general manager Pete refuses to even acknowledge my calls. Between when I test drove my vehicle and signed the paperwork to purchase it, the dealership swapped out the wheels and tires as the previous owner wanted the ones on the vehicle back. The dealership did notify me of this and promised that the new wheels and tires would be to my satisfaction. They did look good, but they failed to install the correct pressure sensors, so the vehicle cannot recognize the tire pressure like it should. Unfortunately, I did not notice this until the day after I picked up the truck. I have spoken to the service department, sales, and management but no one will help me. My tire shop said they can help me get the correct sensors installed for about $250 and about an hour of my time. I'm surprised a dealership would be willing to lose future sales from me and my potential referrals from family/friends over such a small fix, but I guess they value short term gains over long term relationships. It's been a pretty sad experience. More
by russellspjut@outlook.com
Employees Worked With
Larry Hawaii Sabate, Pete Voth
July 14, 2018
Excellent service! Very happy with our recent service. Both drop off and pick up went smoothly (even at odd hours). Generally they were very accomdating and did high qua Very happy with our recent service. Both drop off and pick up went smoothly (even at odd hours). Generally they were very accomdating and did high quality work. More
by Katdun
Employees Worked With
Tina Lasserre
June 29, 2018
Roger was great Rapidly arranged the service I desired for my truck, then Roger reviewed other necessary parts and service that could further make my truck safer. As Rapidly arranged the service I desired for my truck, then Roger reviewed other necessary parts and service that could further make my truck safer. As I hesitated due to my financial situation he made me aware of an interest free loan. We then went on the computer and within 5 min the financing was available. I now have a truck that is running smoother and drives much easier. Thanks Roger. More
by DrT58
Employees Worked With
Roger Tyler
June 12, 2018
Terrible customer service. I scheduled a follow-up appointment for my Dakota. It was scheduled for Tuesday morning, I left my vehicle at Larry H. Miller service department at 7: I scheduled a follow-up appointment for my Dakota. It was scheduled for Tuesday morning, I left my vehicle at Larry H. Miller service department at 7:00 a.m. Cameron was supposed to call to update me on their progress. I had not heard from him so at 2:50 p.m. I called, I was told Cameron was busy, so I left a message for him to call and give me an update. Cameron did not have the common courtesy to return my call. I called Wednesday morning about 7:30 a.m. as I was asking questions, Cameron kept talking over my questions. At one point I had to shout, “Cameron! Cameron!” multiple times so that he would stop talking over me and listen to my questions. During this conversation I learned that Larry H. Miller service department had not done anything on my vehicle Tuesday and that I could have had the use of my truck for the day. If I would have known this Tuesday morning I would have asked if I could just bring it back Wednesday morning, but I was not told on Tuesday, that they were busy and my vehicle would just sit on their lot the entire day. During this visit they did call some “experts” in order to find a potential but not guaranteed solution to the problem with my vehicle. They didn’t charge a diagnostic fee for calling the "experts". which was nice of them. So it wasn’t all bad. More
by I regret purchasing a Dodge
Employees Worked With
Cameron
June 09, 2018
Service Dept is average, customer service is terrible! Even if they can’t figure out what is wrong with my Dakota, the service department is always very friendly. I scheduled a follow-up appointment fo Even if they can’t figure out what is wrong with my Dakota, the service department is always very friendly. I scheduled a follow-up appointment for my Dakota. It was scheduled for Tuesday morning, I left my vehicle at Larry H. Miller service department at 7:00 a.m. Cameron was supposed to call to update me on their progress. I had not heard from him so at 2:50 p.m. I called, I was told Cameron was busy, so I left a message for him to call and give me an update. Cameron did not have the common courtesy to return my call. I called Wednesday morning about 7:30 a.m. as I was asking questions, Cameron kept talking over my questions. At one point I had to shout, “Cameron! Cameron!” multiple times so that he would stop talking over me and listen to my questions. During this conversation I learned that Larry H. Miller service department had not done anything on my vehicle Tuesday and that I could have had the use of my truck for the day. If I would have known this Tuesday morning I would have asked if I could just bring it back Wednesday morning, but I was not told on Tuesday, that they were busy and my vehicle would just sit on their lot the entire day. During this visit they did call some “experts” in order to find a potential but not guaranteed solution to the problem with my vehicle. They didn’t charge a diagnostic fee for making this phone call. which was nice of them. So it wasn’t all bad. More
by I regret purchasing a Dodge
Employees Worked With
Cameron
June 05, 2018
oil change Both times I have been here to get an oil change the wait has been ridiculously long. This time I tried to make an appointment in advance to avoid thi Both times I have been here to get an oil change the wait has been ridiculously long. This time I tried to make an appointment in advance to avoid this long wait. I was told that they don't make appointments, that it is first come first serve. I was told that they had 5 technicians on site and the wait would not be long. So I headed over there immediately. I arrived within 15 minutes of my phone conversation. The associate checking people in was Roger, he did not acknowledge any of the people that were waiting....not a word. I didn't even know if he was the person I should be checking in with. I went over to the booth next to his and spoke with Tina and she was polite and assured me that Roger would check me in. He just went about printing up all the papers and clicking away on his computer without so much as an "I'll be with you in a minute" . Even after the other 2 people in line ahead of me had been helped he still did not ask me if he could help me or talk to me at all without me initiating the conversation about what I was there for.. Very odd experience for sure! Then when I got checked in I ended up waiting 3 hours for a simple oil change. Lots of sales people around, no customers to actually sell anything to but apparently not enough service technicians to take care of the customers that were there to have their vehicles serviced. I will most likely not be back to this location. More
by Dissatisfied
Employees Worked With
Tina Lasserre
June 04, 2018
No customer focus in service dept After making an appt at 0700 and arriving 10 minutes early I find out it is only a drop off appointment and technicians don’t arrive until 0830. I was After making an appt at 0700 and arriving 10 minutes early I find out it is only a drop off appointment and technicians don’t arrive until 0830. I was under the impression it was a diagnostic appointment since I was asked whether or not I would wait. I was called after lunch to come pick it up and upon arrival was ignored for over 5 minutes while at least 7 employees walked around me. I was the only customer in the immediate area. The service tech Cameron Workman seemed bothered by my presence when I interrupted him for my keys. When my vehicle was delivered they didn’t have the presence of mind to return it as they got it. I left the seat wrap and paper floor mat in the parking lot. The only positive experience was the shuttle driver who was very courteous and friendly. Quite possibly the worst dealership service with little to no regard for customer service. After buying 2 new cars there in the past 5 or 6 years I won’t be back. More
by Fsh4mny
Employees Worked With
Cameron Workman
June 01, 2018
Poor Delivery I’m satisfied with the deal I received, but delivery of the vehicle was poor. The 2500 wasn’t particularly clean, the DEF fluid was only half full, th I’m satisfied with the deal I received, but delivery of the vehicle was poor. The 2500 wasn’t particularly clean, the DEF fluid was only half full, the windshield washer fluid wasn’t full, a missing lug nut I noticed during the test drive hadn’t been fixed(that’s another story). I've had the truck almost 2 weeks and still have zero paperwork from the finance guys. More
by Mrnjunkee
Employees Worked With
Don’t remember names/ didn’t receive cards from anyone
April 14, 2018
Above and beyond Mr Roger Tyler went out of the way to schedule and make easy the safety recalls on my Dodge Truck. I was very pleased with his efforts. Mr Roger Tyler went out of the way to schedule and make easy the safety recalls on my Dodge Truck. I was very pleased with his efforts. More
by Kay Rees
Employees Worked With
Roger Tyler
