Larry H. Miller Chrysler Jeep Dodge Ram Surprise

If you decide to shop here for a a Jeep. Good luck. First of all if you see it on their website beware I saw a 2025 Jeep grand Cherokee Laredo that says it only has 3 miles on it and Craig t Good luck. First of all if you see it on their website beware I saw a 2025 Jeep grand Cherokee Laredo that says it only has 3 miles on it and Craig told me it did have only 3 miles on it and sent me four documents stating those 3 miles then I go ahead and have my credit unionrun my credit for the deal and then an hour later a bombshell. Craig then let me know oh he made a mistake. There isn't 3 miles on the 2025 Jeep grand Cherokee Laredo there's 5000 miles folks I said 5000. I don't know how you could mistake 3 miles for 5000 or 5000 for 3 miles. And also the car was used as a loaner car which it says it's a brand new 2025 with 3 miles on it online and that's what they try to sell you it for and maybe they just tried to bait and switch me because I am a woman or maybe because I'm a disabled veteran also whichever the case I will never do business with them again. I have always worked with Larry H Miller from Albuquerque New Mexico and they have been above board but the Larry H Miller in surprise Arizona if I could rate you a zero I would especially Craig and this is no mistake. Craig it was very unprofessional and very underhanded. You are a woman's worst nightmare, and a disabled veterans worst nightmare. More

Sales and finance are great so I have purchased multiple vehicles from them. Unfortunately the service department is a nightmare which keeps me from giving them more stars vehicles from them. Unfortunately the service department is a nightmare which keeps me from giving them more stars More

UPDATE: April 21, 2025 7. While driving at night, which is seldom for me, I noticed the high beam on the drivers side did not light up. Larry Miller Dodge Tucson looked into While driving at night, which is seldom for me, I noticed the high beam on the drivers side did not light up. Larry Miller Dodge Tucson looked into the issue, and said a baffle was not operational, therefore a lengthy wait for a new lamp assembly commenced. 8. At the same time, as I was loading the trunk with grandkid stuff, and the sun was shining into the back windshield, I noticed the high mounted third brake light and there wasn’t anything installed except the housing. Again, LHM Dodge Tucson let me know there would be a lengthy wait for this part. LHM Dodge Tucson service advisor David, will be in contact with the LHM Dodge Surprise people to make the Surprise dealership pay for their incompetence in all these lighting issues. I've been online, and other Last Call owners have commented on how lousy their new cars had been assembled. Too late for the Challenger, but it still needs to be addressed. More

I am very dissatisfied with how Larry H. Miller handles service. First, when you call, they encourage you to get a link sent to you to make an appointment online. That is the first mistake Miller handles service. First, when you call, they encourage you to get a link sent to you to make an appointment online. That is the first mistake you shouldn't fall for. Second, when you make an appointment, that doesn't mean they are going to look at your vehicle at that time. They wanted me to leave the vehicle for over a week before they could look at it and evaluate it. I thought the whole purpose of making an appointment was to have the vehicle evaluated at that time. I couldn't just leave my vehicle with them for 7 days before they would even look at it. That is a terrible way to do business. More

AVOID at ALL COSTS! ABSOLUTELY DISHONEST!!!!!My wife and I were lied to all the way! WE went to look at vehicles in November of 2024. We were interested in the Jeep EV ABSOLUTELY DISHONEST!!!!!My wife and I were lied to all the way! WE went to look at vehicles in November of 2024. We were interested in the Jeep EV lineup based on the zero percent financing and the 7,500 offered tax credit that they boasted. We asked several times when speaking to our sales rep and the finance manager and even signed a form showing the 7,500.00 tax credit that we were told would be included on the drive, but wasn’t (they don’t do copies) because they are paperless. All the while being guaranteed that the vehicle we were purchasing met all the requirements. Fast forward to tax time this year. We met all the requirements as per our CPA for the full 7,500 refund and submitted our taxes which were denied! The dealership failed to do their due diligence in filing the forms to the IRS to get us our tax credit. Fast forward to today 2/26/2024 they are now stating the the vehicle is only qualified for a tax credit of 3,750.00. We have had to pull teeth to get them to fill out the tax paperwork and they are saying that Jeep never even qualified for the 7,500 tax credit on our model. These are absolute lies and were repeated by every person in sales to finance and was the basis of our decision to purchase. This is absolute Garbage and If they do not honor this. As it would be a breach of trust and breach of contract. I am quite sure that you can not make claims like this knowing that they are not true. The entire team lied to our faces through the whole process and willingly took our money DO NOT GIVE THEM YOUR BUSINESS!!!!!!!!! They Are Liable for the remainder of the tax credit we are owed. We have a signed form saying that it was available for the full tax credit. And the rating IS A ZERO….. It would not let me submit without at least one star More