Kaeland "KT" Thomas

Craig Finkey a salesman at Larry H Miller in Surprise is PHENOMENAL!!! 5 stars all day long!!! He goes above and beyond for all his customers!! My wife and I have both bought vehicles from him personally an PHENOMENAL!!! 5 stars all day long!!! He goes above and beyond for all his customers!! My wife and I have both bought vehicles from him personally and will continue to buy every vehicle from him. He is straight forward and doesn't xx. He isn't your typical salesman. He wants you to love your car and if it doesn't make "cents" he doesn't pressure you to do it. "It's just dollars and cents and if it doesn't make sense no worries" is what you will hear. Highly recommend to everyone looking for a new vehicle. More

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I felt like I was just a number when I purchased my truck and that they were more worried about getting the sale and in to the next victim. My truck was very poorly detailed and still has soda spill stains i and that they were more worried about getting the sale and in to the next victim. My truck was very poorly detailed and still has soda spill stains in the interior. They never gave me my floor mats and I had to go back and ask for them. I had negotiated a bedliner into the deal and was told someone would call me in a week and never received a call and called back almost three weeks later. I only received 1 key at delivery and they told me they would get it when it came back in for the service and I reminded Jerry my sales person when I made the appointment and had to tell him again on the day I brought the vehicle in to do it or it would’ve been forgotten. I also received the vehicle with 12% left for my oil change on delivery and had to complain about that. They did do the oil change at the time that I got the bedliner installed but they never reset the oil change light when I picked the vehicle up from service. Also they told me they would detail the vehicle and what I received was a subpar car wash. They ran the windshield wiper to clear off the water on the windshield so there were watermarks left from that. They wiped my rear window off with what appeared to be a dirty rag because the rear window was all streaks. I had another appointment so I couldn’t go back right away but I text Kyle the service advisor and he never responded back to me. I had my son and a friend that were looking to purchase a vehicle and I told them my issues and they went to a different dealer so because of the bad experience I had you lost out on a couple sales. I decided to stay local so I didn’t have to travel for my service and may have made a bad choice. More

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My experience was pretty great. Any issues or questions were solved immediately by their team. Any issues or questions were solved immediately by their team. More

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The staff was friendly. We had issues with another dealership on a lemon we had bought, but the staff at Larry miller, particularly Sean Clarke and KT did everything they co We had issues with another dealership on a lemon we had bought, but the staff at Larry miller, particularly Sean Clarke and KT did everything they could to make it right. I will continue to shop for vehicles there as long as I live in AZ. More

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Everyone at the dealership was very helpful. All my questions were answered promptly. Edgar was very nice and pleasant to work with. All my questions were answered promptly. Edgar was very nice and pleasant to work with. More

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Jesse Alvarez in sales was terrific. Very informative with absolutely no pressure to purchase. A pleasure to deal with. Very informative with absolutely no pressure to purchase. A pleasure to deal with. More

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The dealership was easy to work with. I did e erything online. They assisted me in .ost aspects of buying my new grand cherokee. I would definitely buy from Larry Miller again. I did e erything online. They assisted me in .ost aspects of buying my new grand cherokee. I would definitely buy from Larry Miller again. More

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Amazing experience every time! This is my third vehicle from them and I will be back again for my next one. Josh Reeves made the process quick and easy. And he doesnt use pressu This is my third vehicle from them and I will be back again for my next one. Josh Reeves made the process quick and easy. And he doesnt use pressure tactics to make a dollar. He wants you to be happy in your new wheels.. I guess that's why they call him #SurpriseSuperMan. More

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The customer service was great very understanding. Helped me get a great car overall couldn’t have asked for better. Helped me get a great car overall couldn’t have asked for better. More

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Great customer service! We typically dislike dealing with dealership staff and this experience turned that around. Great job and thank you! We typically dislike dealing with dealership staff and this experience turned that around. Great job and thank you! More

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