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Larry H. Miller Chrysler Jeep Dodge Ram Surprise

Surprise, AZ

4.5
2,008 Reviews
Larry H. Miller Chrysler Jeep Dodge Ram Surprise is a new and used car dealership offering a full lineup of Chrysler, Dodge, Jeep, and RAM vehicles serving customers in the Avondale, Goodyear, Buckeye, Waddell, El Mirage, Glendale, Peoria, and the greater Phoenix area. Our vehicle service department is a top choice for oil changes, brake repair, tires, and car maintenance for both small and large vehicles. We have a big selection of genuine Chrysler, Dodge, Jeep, and RAM parts and accessories. Visit our website for Chrysler, Dodge, Jeep, and RAM incentives and to search our large selection of cars, trucks, and SUVs.
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13165 N Autoshow Ave

Surprise, AZ

85388

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Showing 2,008 reviews

November 12, 2023

I didn’t have a great experience with this dealership today. Took 4 hours to get an oil change and I had to call and ask after hour 3. I think my truck somehow got lost in the system. Upon arrival at More

by Danieletter2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan
Nov 16, 2023 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello, thanks for reaching out. I'm sorry to hear about your experience with the extended wait time for your oil change and the lack of communication. We aim to provide efficient service and clear communication, and it seems we've not met this standard. If we haven't yet had a chance to speak about this, please contact me directly. I'm here to ensure your concerns are fully addressed. - Jesus Garate, General Manager 623-537-5000

November 12, 2023

I have all my work done at Larry H Miller, I trust that my RAM is done correctly. More

by RCOURTRi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar and Gene
November 12, 2023

TJ is VERY PROFESSIONAL AND WAS ABLE TO HAVE ME IN AND BACK ON YHE ROAD IN 1 HOUR More

by Ront4462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2023

Friendly and easy to work with. Went the extra mile to make sure we got the best deal we could! More

by Jim Daly
Recommend Dealer
Yes
Employees Worked With
Blake Goodloe
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2023

The service at this dealership has gotten worse over the years. I had an appointment for an oil change and 2 1/2 hours later they still didn’t even start on it Then they rushed it when I wanted my car ba More

by sawickic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ivan
Nov 16, 2023 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello, thank you for taking the time to leave your feedback. I'm sorry to hear about the delay and rushed service you experienced during your oil change. It's important to us that our service is timely and thorough. If we haven't yet had a chance to speak about this, please contact me directly. I'm here to ensure your satisfaction. - Jesus Garate, General Manager 623-537-5000

November 10, 2023

I had a great experience taking my 15 journey for 120k service. Troy was GREAT, he kept me informed the whole time and was pleasant to work with! More

by Teacher Life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Rodriguez
November 10, 2023

Close to home and offered shuttle service. Quick and pleasant check in at the service center. More

by dodgemarshall7
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
November 10, 2023

I took my car to this dealership for something they had allegedly repaired 18 months earlier. Now they wanted to charge me $1200 more and I declined. The issue was cold air blowing from the driver side but More

by 300 owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Rodriguez
Nov 16, 2023 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello, thank you for reaching out. I'm troubled to hear about your experience with the service on your vehicle. Ensuring our repairs are effective and transparent is a priority, and it seems we've missed the mark. I'd like to discuss this further with you, so please reach out to me directly if we haven't already connected. Your satisfaction is important to us. - Jesus Garate, General Manager 623-537-5000

November 09, 2023

Christian was quite courteous and patient with me when I arrived for muy appointment. He greeted me and confirmed my appointment. He is professional and for this age this means a lot to me these days. He More

by GoldNAZ26
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Melendez
October 31, 2023

Finding a human being these days I will help you or answer questions or go the extra mile or so hard to find but we found one in Mark and I cannot tell you how impressed I am. He answered questions eve More

by Debbie4710
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Augustyniak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Jaichner
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