Larry H. Miller Chrysler Jeep Dodge Ram Surprise

The Service Department was great. Got me in and our quick. Also a good experience Got me in and our quick. Also a good experience More

Good Afternoon, I tried the dealership for the first time since recently moving to AZ. I explained to the service advisor I would like to use some of my 22,000 jeep points for my service. I was told absolu since recently moving to AZ. I explained to the service advisor I would like to use some of my 22,000 jeep points for my service. I was told absolutely, After the service was completed I was asked for the credit card and I asked again about using my Jeep points. A different service advisor stated it is a customer program. I showed both advisors the website for my jeep card states to request the service manager or sales manager to assist with the points. The 2nd service advisor gave the 1st advisor a phone number to call. 20 minutes later they both came up and stated the points could not be used because they missed the call center by 2 minutes. I stated, take my information, (they had already run my credit card and then reversed the charges once) and get it resolved on Monday. The 2nd advisor with the beard stated they could not do it. I asked why not you can just give me another refund on Monday after you sort out the points issue. The 2nd advisor stated refunds are only given on the day of the service. The 2nd advisor was quick to let us know, if we didn't like it, we could leave our jeep and come back Monday. Not really an experience anyone should have to go through. Judd, I would like for you to look into this and figure out 1. why was this not addressed on Saturday, especially since it was made clear upfront the points were to be used. 2. Why does Service Advisor 2 (short guy with Beard and red shirt on Saturday) think it is ok to speak to customers in this manner. 3. Educate the employees. These points are a great retention tool to help drive business to your store. Why make the customer jump through hoops? More

Angel was awesome, fast and got the deal we all loved. I am enjoying my new Jeep. If you want the best go see Angel she will do the best job for you. I am enjoying my new Jeep. If you want the best go see Angel she will do the best job for you. More

This dealership is not convenient at all for me due to I live in downtown Phoenix. However, I’ll continue to do my business and send whatever business I can to them. I have bought several vehicles from here live in downtown Phoenix. However, I’ll continue to do my business and send whatever business I can to them. I have bought several vehicles from here and had nothing but the best customer service possible. My sales person Angel Castro was amazing. She was always available and even if she didn’t know the answer, she would research it and get right back to me. She has always been available when I needed to speak to her. My finance guy “KT” was awesome as well. All the staff are amazing. I will definitely continue to drive out there for any vehicle needs, even during this crazy gas prices. More

Very nice experience working with Josh. He came in on his off day to help me purchase the vehicle. Thanks for the truck I love it!! He came in on his off day to help me purchase the vehicle. Thanks for the truck I love it!! More

Josh is aways exceptions when it comes to helping us purchase a vehicle. He listens to our needs and price point and makes sure to find us the best deal to suit our needs both family wise and financiall purchase a vehicle. He listens to our needs and price point and makes sure to find us the best deal to suit our needs both family wise and financially. It is always a pleasure working with Josh, he truly cares about each of his customers and brings every effort forward during the process! Highly Recommend Josh for all car needs! More

The people at this dealership made me feel comfortable as soon as I walked in . Josh was very thorough and didn’t try to force anything on me and when I left he really worked hard to meet the price that I wa soon as I walked in . Josh was very thorough and didn’t try to force anything on me and when I left he really worked hard to meet the price that I wanted to be at . Because of him this dealership has a customer for life More

Alan went above and beyond in ensuring I was 100% satisfied with my purchase. Even when something wasn't right after detail he owned it and made it right! Which during these crazy times is hard to fi satisfied with my purchase. Even when something wasn't right after detail he owned it and made it right! Which during these crazy times is hard to find quality customer service. He would Excell in a leadership role and needs promoted ASAP!! More

Josh help us like anyone else, he kept informed me all details of my delivery every single day we really recommend josh details of my delivery every single day we really recommend josh More

The service I received before, during and after purchase has been nothing short of amazing. Thank Eric Nelson for being there every step and the follow-ups. Tyler Moosman for keeping it real with the number has been nothing short of amazing. Thank Eric Nelson for being there every step and the follow-ups. Tyler Moosman for keeping it real with the numbers. What a great team! More