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Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

Surprise, AZ

4.4
979 Reviews
Call Service Center (480) 537-5000

979 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

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December 27, 2023

I made an appointment for an oil change, which I waited 3 hrs to be completed. I wondered if all the “fast oil change customers” were put in front of me. No communication from my contact person the entire More

by Peaches
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alejandro
Report | Print
Jan 05, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

We apologize for any frustration that you experienced due to long wait times and poor communication. We understand that this is not the level of service that our customers deserve, and we would like to make it right. We are committed to improving our communication and reducing wait times in the future. Please reach out to us so that we can discuss your experience and find a solution. - Jesus Garate, General Manager, (623) 537-5000

December 27, 2023

Since we moved here three yrs ago we been using Lary h Miller there very knowledgeable and very friendly when we get are car back it's been fixed properly and washed More

by Grayfox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Queen
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Rodriguez, Kyle Kreuziger, Christian Melendez
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December 27, 2023

Great service department. Very professional. Every time I go in for a service they take care of all my concerns. More

by hutch1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 25, 2023

Troy did an awesome job even though he was short people to assist him during this busy time of the year More

by Airidor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
Report | Print
December 24, 2023

This is the second time that we go to this place and they treat us very nice 😊 More

by edgarmilian879
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Rodriguez
Report | Print
December 22, 2023

Great service department. Definitely recommend it. They keep you informed at all times. Highly recommend! More

by Fredcat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Melendez
Report | Print
December 22, 2023

Tom was very knowledgeable and polite. He followed up with information I requested. I would like Tom to be my rep going forward. More

by samuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Rodriguez
Report | Print
December 21, 2023

Everyone was very professional and helpful and explained everything to me so that I understood. More

by eluterio76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Kreuziger
Report | Print
December 21, 2023

Clean pretty efficient they don’t do wind shields which is important with all the new electronics calibration required More

by 68romeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Melendez
Report | Print
December 21, 2023

I went in for a service when they rotated the tires they either left a lug nut off or it wasn’t tightened properly and it came off! When I went in to get that fixed and get something else taken care of I dr More

by your-candle-lady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Kreuziger, Christian Melendez
Report | Print
Dec 23, 2023 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

I appreciate you taking the time to leave your feedback. It is unfortunate to hear that your experience with our dealership did not meet your expectations. We aim to provide exceptional service to all of our customers and it is clear that we fell short in your case. I would appreciate the opportunity to learn more about your experience and make things right. Please contact me at your earliest convenience so that we can work together to resolve any outstanding issues. I look forward to hearing from you! - Jesus Garate, General Manager, (623) 537-5000

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