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Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

Surprise, AZ

4.4
979 Reviews
Call Service Center (480) 537-5000

979 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

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December 14, 2023

The lack of communication in the dealership is unacceptable. Technician lied to me saying he called me for an update. More

by Adrian Sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Castro
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Dec 19, 2023 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for reaching out. We want all our customers to feel taken care of during their service visit. I’d appreciate the opportunity to learn more about the communication issues you’ve experienced so that we can continue to improve the customer service we provide. I hope you’ll give me a call at your earliest convenience. - Jesus Garate, General Manager, (623) 537-5000

December 14, 2023

They are very helpful and nice . Have my car fixed within the time I expected. More

by Carlton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Kreuziger
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December 14, 2023

The new computer generated work on vehicle needs to be updated, our vehicle never showed complete all day and no calls from service sept.. not impressed.. showed up at 6:30 pm and the sales people had to More

by terry.burr60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Melendez
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Dec 19, 2023 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

I appreciate you taking the time to leave your feedback. It is unfortunate to hear that your experience with our dealership did not meet your expectations. We aim to provide exceptional service to all of our customers and it is clear that we fell short in your case. I would appreciate the opportunity to learn more about your experience and make things right. Please contact me at your earliest convenience so that we can work together to resolve any outstanding issues. I look forward to hearing from you! - Jesus Garate, General Manager, (623) 537-5000

December 14, 2023

They did a wonderful job to my jeep i ,appreciate that. Thank you for your service on my jeep. More

by Copelande08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Queen
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Sattler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Rodriguez, Kyle Kreuziger, Christian Melendez
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December 13, 2023

Had a 7 o’clock appointment for an oil change. I left there at 9:09.. More

by Lindstrom2832
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2023 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

It’s unfortunate to hear that your service experience took longer than expected. We try our hardest each day to provide a quick and easy visit for all our customers. If we have not connected by the time that you find this response, please reach out to me directly. I look forward to straightening this out with you! - Jesus Garate, General Manager, (623) 537-5000

December 13, 2023

Every time you are Super fast, courteous and professional when I come in for maintenance or repairs More

by Winger40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Carlson
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December 13, 2023

Very professional service department. They looked at my truck thoroughly and handled upcoming service needs. More

by Sanford Gore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Carlson
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December 13, 2023

Service rep listened checked with dodge corporation for any warranty and answered email in time More

by lschmidt1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordon Smith
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December 12, 2023

Service was performed timely and competently. Kept me informed and finished before they estimated. Very satisfied customer More

by billbookout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Rodriguez
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December 09, 2023

Good job except no tire rotation, they didn’t ask me for the spline key More

by 56bighead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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