Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

Took my car back in to have the grease cleaned out of it from the past few times that the service technicians and advisers failed to make sure it was done. Judd set me up with Scarlet Padilla to have this t from the past few times that the service technicians and advisers failed to make sure it was done. Judd set me up with Scarlet Padilla to have this taken care of. She is the only person in a while, other than a chosen few, who actually cared about how I felt about my car and the condition I received it in after service had been performed on it. She had it cleaned to my specifications, as well as removing the grease smell. She even took care of a different issue that occurred while the car was in the dealerships possession. I was seriously impressed. Her professionalism AND personal approach to me as a customer gave me a feeling that she really knows how a person feels about their car and how it is cared for when being repaired. Her approach should be used as a training tool. A customer can get stressed when they have to spend money and time to take their car to a shop for repairs. When they have to take it back to get it cleaned out because a sloppy mechanic doesn’t take the precautions to keep that residue cleaned up, it looks like they don’t care. When I get a monotone answer on whether it was cleaned after a repair, I know it wasn’t. Car repairs are insanely expensive and the way Scarlet interacts with a customer and made sure my car was taken care of softens that blow just a bit. The ratings below are for Scarlet. More

Mike was the Service Adviser, when I brought my Journey in to have my Moldings looked at, did not realize that they were going to fix it on the same trip to the dealer thought I would have to come back, Mi in to have my Moldings looked at, did not realize that they were going to fix it on the same trip to the dealer thought I would have to come back, Mike got my Car in and out of Service and had me on my way in less time than originally quoted, Very Pleased. More

Took in Grand Caravan for a transmission issue. They told me the transmission needed to be replaced. Sucks but ok. Took only 2 days which was great. Over the phone I was told it would be a “brand new transmi me the transmission needed to be replaced. Sucks but ok. Took only 2 days which was great. Over the phone I was told it would be a “brand new transmission with unlimited mile warranty...”, but after the repairs the paperwork said it was a remanufactured (rebuilt..not brand new) transmission for only 100k miles. After I asked about that, my service guy Duane(?) said he never stated it was going to be a brand new transmission with unlimited miles. I’ll reconsider my options in the future. More

Service is their golden word. Chrysler 300 had “stuck” shifter in Park. Not only did they fix that but they knew how to fix it which other dealers didn’t. Thank you service. shifter in Park. Not only did they fix that but they knew how to fix it which other dealers didn’t. Thank you service. More

Bought the car here and have only had it serviced here. Can’t say enough good things about my underwriter Duane. Always polite and very knowledgeable. Thanks for the great care. Can’t say enough good things about my underwriter Duane. Always polite and very knowledgeable. Thanks for the great care. More

i went in for an oil change and tire rotation and the service people ,job completed were all very good, my complaint is the mask policy. i am extremely high risk that's why i waited 6 months before comi service people ,job completed were all very good, my complaint is the mask policy. i am extremely high risk that's why i waited 6 months before coming in. the sign on the door said mask required to enter, i thought that's great. well one of the kids when i first pulled up was going to jump in my truck after i checked in ,he had a mask but his nose was not covered, i asked to please cover his nose. he did .inside i seen many of the sales associates with no mask on walking around. a person in the waiting area no mask. and sales associates walking outside with a customer then both taking off masks and they were within 2 feet of each other i went to a corner away from everyone and waited as outside they were all unmasked, with totals nearly 2000 new cases in the last 3 days i am so disappointed i need to feel safe and this state and country needs to get a hold on the rising virus again. please talk with your accosiates them taking their masks on and off or not wearing on it can be a possibility someone could be a carrier thus spreading it all over your dealership please be safe More

On Sep 8 2020, I took my Pacifica Hybrid to LHM in Surprise where I met my new service advisor Brian. He and his team got a hold of Chrysler engineers to fix the issues on that hybrid system. Brian wa Surprise where I met my new service advisor Brian. He and his team got a hold of Chrysler engineers to fix the issues on that hybrid system. Brian was 100% more effective & helpful than the other people @ LHM in Avondale. There, the service manager Gary Callis is among the worst human beings I ever met. LHM in Avondale kept my van for 4 days last July and NOTHING WAS FIXED!!! Yet, LHM in Surprise only kept my van for 1 day & they fixed the issues I had with my van. Brian is professional, courteous and happy to help his customers. This man deserves to be recognized by management there. Thanks to Brian, I strongly recommend LHM in Surprise to all. THANK YOU BRIAN for all that you did for me. L.F. More

Kyle stayed on top of resolving the issues on my Jeep. Ended up having to order a part and assured me he will call immediately once it arrives. Ended up having to order a part and assured me he will call immediately once it arrives. More

First class car service with constant communication on vehicle maintenance. The service team does a phenomenal job in documenting your car history and keeping you inform on mileage historical issues. vehicle maintenance. The service team does a phenomenal job in documenting your car history and keeping you inform on mileage historical issues. More

Timely service Had a 8:30 am appointment for oil change. Got there at 8:20 am, got checked in quickly. Was out in about an hour. Did oil change, replaced wiper blade Had a 8:30 am appointment for oil change. Got there at 8:20 am, got checked in quickly. Was out in about an hour. Did oil change, replaced wiper blades, rotated tires and washed the car. It's a long drive to go here but I've been going here since I got the car in 2017 and don't think I'll feel good if I went somewhere else. Service advisors take good care of customers. I tell all my family and friends how good this place is. Thank you again for taking good care of me and my vehicle. More