Larry H. Miller Dodge Ram Fiat Tucson

I just want to say the Service department has been wonderful here at Larry H Miller Dodge Ram Fiat Tucson. Our service advisor, Jesse, went above and beyond in helping us with the repairs on our vehi wonderful here at Larry H Miller Dodge Ram Fiat Tucson. Our service advisor, Jesse, went above and beyond in helping us with the repairs on our vehicle. My Journey has been trouble since we bought it and has been in and out of the another service department many times. Every time they were never good experiences. Jesse kept us informed and when something delayed our vehicle he was very apologetical. We will be taking our Journey there from now on. More

I brought my vehicle, a 2015 Ram 1500 to Larry H Miller Dodge Ram/Fiat of tucson to repair an issue with the air suspension. I stated the truck’s air suspension system was intermittently not raising as usu Dodge Ram/Fiat of tucson to repair an issue with the air suspension. I stated the truck’s air suspension system was intermittently not raising as usual as indicated by the dashboard indicator lights and by the feel of the ride. I stated the vehicle felt as though the suspension was bottoming out over road pot holes and speed bumps, and the ride of the vehicle had become unstable. On 7/31/23 Larry H. Miller Dodge Ram of Tucson informed me that in order to “fix” the problem, I would need to replace the "compressor and valve block.” I decided to go ahead with the repair and on the morning of 9/28/23 I dropped off the vehicle. Only a few hours later on that very same afternoon I was informed that the repair was complete and I paid $4,174.32 to “fix” the issue and drove the vehicle off the lot. I was told there was a two year warranty on the parts and labor for the costly repair. Only five days later, and only approximately 10 miles driven since the repair, on 10/4/23 I noticed the issue was not in fact repaired as stated. In the discussions that followed I again told them it always an intermittent issue and I felt the issue was never correctly repaired. They informed me that your mechanic would not be able to look at the vehicle until the next week. I again dropped off the vehicle on Monday 10/9/23. As per a telephone conversation moments ago on Friday 10/20/23 Larry H Miller Dodge Ram Tucson informed me that in addition to the $4,174 paid a few weeks ago to “fix” the air suspension on the vehicle, THERE WOULD NOW BE AN ADDITIONAL CHARGE OF $1,319 TO FIX THE ORIGINAL PROBLEM!!! I'm a former US Marine and currently an RN. My 8 year old vehicle is only valued at ~$20K. Spending ~$4200 to fix this issue was at the outside of my ability to pay. They want to now charge me an additional $1300 more for their failed original diagnosis! More

Last Friday 9/29/23 Larry Miller Dodge repaired the air suspension on a 2015 Ram 1500 (4WD) at a cost of $4,174.32. When driven off the lot on that day the air suspension appeared to be repaired. However suspension on a 2015 Ram 1500 (4WD) at a cost of $4,174.32. When driven off the lot on that day the air suspension appeared to be repaired. However, less than a week later the air suspension reverted back to its pre-repair condition and did not function. After turning the vehicle off, waiting a moment and restarting, the air suspension seemed to improve. Then again this morning (10/5/23) when starting the vehicle for the first time of the day, the air suspension again did not function properly. The ride is rough and unstable. This costly repair fail is obviously very disruptive to anyone's schedule. For this I give a poor rating. The bright spot is the rep who helped me, Jesse, was very knowledgeable and professional. I will gladly improve this rating if the vehicle is repaired correctly and in a timely manner. Patrick D. Fitzsimmons More

We bought a Dodge Journey in October 2022 and was promised some touch up paint. We have called so many times to see if they had the paint yet, and the answer is always no. We would have never purchas promised some touch up paint. We have called so many times to see if they had the paint yet, and the answer is always no. We would have never purchased the vehicle if we knew they would not deliver on the paint. More

Daniel did a great job, all was completed on time and with in estimate. I have always had a great experience at LH Miller. with in estimate. I have always had a great experience at LH Miller. More

Me and my family was on the boat with decide to stop overlay H Miller Dodge to look at vehicles. There was a salesman that approach this, but he act like he was interested in doing any business with us. overlay H Miller Dodge to look at vehicles. There was a salesman that approach this, but he act like he was interested in doing any business with us.. then another salesman came over and talk to us when you get the keys open the car and we looked around. He explain a lot of things to us.. we didn’t receive telling them that we’re not looking at buying anything until probably November or December later in the year but then my family suggested why don’t we buy this vehicle for dad for Father’s Day. The price is very expensive because the car was $110,000 altogether with tax and fees and everything out the door so we decided to buy it anyway we want to think one of your salesman there that did an excellent job with us in his name happens to be Ricardo Morgan. I would recommend Larry Miller Dodge of Tucson to family and friends, but I will make sure they deal with Ricardo Morgan only.. very respectful, very knowledgeable, and very good personality very skilled I believe that his work if not the best salesman in your whole dealership. I am very grateful that we had the opportunity to work with Ricardo Morgan and Larry Miller Dodge. What a great experience thank you again, Ricardo, we will be sending more family and friends your way as a referral.. today June 7, 2023 and I’m very excited for my husband to see this new vehicle that we purchased for him for Father’s Day. We will let you know how he felt once he see it. Have a great day. More