Larry H. Miller Dodge Ram Fiat Tucson - Service Center

I have purchased at least 6 vehicles from this dealership under its current management. The only reason I don't give the dealership five stars is because when I traded in a 1995 Ram truck I was offered in wr under its current management. The only reason I don't give the dealership five stars is because when I traded in a 1995 Ram truck I was offered in writing a trade in value of $6000 but when I took delivery of my new truck the credit became $5000. Also the new truck did not have tinted windows as promised. However, eventually I received a check for $1250 but I had to go to the Better Business Bureau to get that settlement. However, I believe that occurred under a manager who is no longer there. Since then there have been no issues on new vehicle purchases. As to service, both Lisa Beatty and Kellie Sinkinson are outstanding. Both have given my service requests great attention, and Lisa in particular is a font of technical knowledge. By the way, with vehicles as complex and expensive as they are today, I recommend buying the extended service contracts which the dealership offers. More

My husband had brought his 2017 Ram in for a water leak that they didn't find. We went to pick it up and it was blowing hot air from the air conditioning, so he turned around and brought it back. He kept c that they didn't find. We went to pick it up and it was blowing hot air from the air conditioning, so he turned around and brought it back. He kept calling trying to find out what was going on and left message after message, his call was never returned. We were with out a vehicle except for mine for 11 days. I am a volunteer for Corona Cares and I transport people to and from Doctors appointments which I couldn't do! I finally decided to contact Stacy Barnett and he got things rolling! We finally got calls returned, up dates and a rental car. The leak was found and fixed as well as the air conditioning. That is why I am hesitant on saying Yes to recommend. Katie Bjorlin More

If I could give them a zero I would. I also don't like to complain but I felt like this should be something people know about so it doesn't happen to them too. I called multiple times before I could even get complain but I felt like this should be something people know about so it doesn't happen to them too. I called multiple times before I could even get a hold of someone in the service department. When I made the appt, I told them, and the operator, multiple times what my car was (because it's been impossible to find anyone other than the dealership that will do an oil change). When I was over half way there and called them to confirm the address they FINALLY decided they should tell me that they don't service my car. Backstory: I have an alfa romeo and when I bought it there was a dealership. The dealership closed and they only took over the fiat serivce but failed to mention that until I had called. I have an infant to worry about, and I work on the complete opposite side of town so this was a huge inconvenience. I got zero sympathy or apologies from the girl I talked to about my car (who also made the appointment).I expressed my concern through the messaging on their website and they assured me a manager would reach out but couldn't tell me when or even give me a timeframe. This was on 6/29. It is now 7/8 and I still haven't heard from a manager. I messaged again and i'm being told the same thing so chances are they will not reach out to me. I don't want to bother calling because i'm sure i'll be told the same thing. 100% would not recommend this dealership, and should I decide to get a new car in the future, I absolutely will not step foot in this dealership. More

I called yesterday to get an old invoice and he told me that after 2 years they can longer access it. I call BS because I use to work there in service and have several customers want as many invoices as I that after 2 years they can longer access it. I call BS because I use to work there in service and have several customers want as many invoices as I can get going as far back as I could go...I know you can access records further back then he stated...it's an urgent situation and he didn't seem to care or try to help. More

Brought my 2018 Jeep Wrangler back in for Warranty Service and to fix a couple problems. Service Advisor Kellie Sinkinson took great care of all of my needs, she is professional, friendly, and deliver Service and to fix a couple problems. Service Advisor Kellie Sinkinson took great care of all of my needs, she is professional, friendly, and delivered on all she promised. She even gave a great recommendation for where to eat while we waited for the vehicle to be serviced. It shows that she loves what she does and cares about her customers. Service and repairs were completed very quickly and they did not try to up-sell me a lot of things that were not needed, like some other places frequently do. I will be coming back for all my future service needs. Stacy H More

Concerning the Service Dept.; over the past 2 years I have taken my vehicle in on several occassions for the same problems to which they still have not fixed. Ive tried calling the service manager, left have taken my vehicle in on several occassions for the same problems to which they still have not fixed. Ive tried calling the service manager, left messages and he has yet to return my call. More

I give Scott zero stars. I came in with a complaint, it wasn't resolved. Scott doesn't return messages or phone calls. Scott's customer service is very poor, he should've at least attempted to return messa wasn't resolved. Scott doesn't return messages or phone calls. Scott's customer service is very poor, he should've at least attempted to return messages and phone calls instead of ducking the issue! More

Would not recommend the dealer for service station. Maintenance technicians struggled to remove and install a simple skid plate on underside of Toyota truck. Technicians also left my oil reservoir lo Maintenance technicians struggled to remove and install a simple skid plate on underside of Toyota truck. Technicians also left my oil reservoir low on oil. Oil level wouldn’t even register on dip stick, I had to add a quart of oil. More

Kellie Sinkinson is always very knowledgeable and works hard for her customers. She always explains the results of the mechanic's inspection and his/her suggestions. hard for her customers. She always explains the results of the mechanic's inspection and his/her suggestions. More